Marketing Final

Card Set Information

Author:
Solart
ID:
249845
Filename:
Marketing Final
Updated:
2013-12-03 20:44:41
Tags:
Marketing
Folders:
2013,Marketing,Final,Notes
Description:
Study notes
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user Solart on FreezingBlue Flashcards. What would you like to do?


  1. What is Marketing?
    Marketing is the activity, set of institutions and process fro creating, communicating, delivering and exchanging offerings that have value for customers, clients, partners and society at large.
  2. What are the four P's of Marketing?
    • Product
    • Price
    • Place
    • Promotion
  3. What are the four sources of sustainable competitive advantage?
    • Customer Excellence
    • Operational Excellence
    • Product Excellence
    • Locational Excellence
  4. What are the 5 steps of the Marketing Plan?
    • Step 1. Define the Business Mission.
    • Step 2. Conduct a situation analysis using SWOT. (Internal strengths and weaknesses & external opportunities and threats.)
    • Step 3. Identify and Evaluate Opportunities using STP (segmentation, targeting and positioning)
    • Step 4. Implement Marketing Mix and Allocate Resources
    • Step 5. Evaluate performance using Marketing Metrics.
  5. What are four growth strategies?
    • Market Penetration
    • Market Development
    • Product Development
    • Diversification
  6. What are the 3 categories of Social Media?
    • Social Networking sites.
    • Media Sharing Sites
    • Thought Sharing sites
  7. What are the 5 steps for a social media campaign
    • Step 1. Identify Strategy and Goals
    • Step 2. Find your target audience
    • Step 3. Campaign experiment and engage
    • Step 4. Budget
    • Step 5. Monitor and change.
  8. Ethical Climate?
    Withing a Marketing firm (or any division of a marketing firm) includes having a set of values that guides decision making behavior.
  9. What is Corporate Social Responsibility?
    Refers to the voluntary actions taken by a company to address the social, ethical and environment impacts of its business operations and the concerns of its stakeholders.
  10. What are the 4 steps for the framework of ethical decision making?
    • 1. Identify issues (what are they?)
    • 2. Gather info and identify the stakeholders
    • 3. Brainstorm and evaluate alternatives
    • 4. Choose a course of action
  11. What are the 3 elements of the immediate environment?
    • Company Capabilities
    • Corporate Partners
    • Competition
  12. What are the 6 Macro-environmental factors? CDSTEP...
    • Culture
    • Demographic
    • Social Trends
    • Technological
    • Economics
    • Political / legal
  13. What are the 5 steps for the consumer decision process?
    • 1. Need Recognition
    • 2. Information Search
    • 3. Alternative Evaluation
    • 4. Purcahse
    • 5. Post Purchase
  14. What are the 6 buying center roles?
    • Initiator
    • Influencer
    • Decider
    • Buyer
    • User
    • Gatekeeper
  15. What are the 6 steps for the B2B buying process?
    • 1. Need Recognition
    • 2. Product Specification
    • 3. RFP Process (Request for Proposal)
    • 4. Proposal Analysis, Vendor Negotiation and Selection?
    • 5. Order Specification
    • 6. Vendor Performance Assessment using metrics
  16. What are the 5 steps of the STP (Segmentation, Targeting & Positioning) process?
    • 1. Evaluate the overall Strategy & Objective.
    • 2. Choose the segmentation method.
    • 3. Evaluate Segment Attractiveness.
    • 4. Select Target Market.
    • 5. Develop a positioning Strategy.
  17. What are the 5 steps of the marketing research process?
    • 1. Defining the objectives and research needs.
    • 2. Designing the research.
    • 3. Data Collection process.
    • 4. Analyzing data and developing insights.
    • 5. Action plan and implementation.
  18. What are the 2 primary data collection techniques?
    • Qualitative Research.
    • Quantitative Research.
  19. What are the 5 different types of values of Branding for the customer?
    • 1. Brands Facilitate Purchases
    • 2. Brands Establish Loyalty
    • 3. Brands Protect from Competition and Price Competition
    • 4. Brands are Assets
    • 5. Brands impact Market value.
  20. What are the 5 brand equity of the owner?
    • Brand Equity
    • Brand Awareness
    • Perceived Value
    • Brand Association
    • Brand Loyalty
  21. What are the 6 steps for the process of developing a product?
    • Idea Generation
    • Concept Testing
    • Product Development
    • Market Testing
    • Product Launch
    • Evaluation of Results
  22. What are the four service Gaps?
    • The Knowledge Gap
    • The Standards Gap
    • The Delivery Gap
    • The Communication Gap
  23. What are the 5 c's of pricing?
    • Competition
    • Costs
    • Company Objectives
    • Cutomers
    • Channel Members
  24. What are the 4 deceptive and illegal price practices?
    • Deceptive and Illegal Price Advertising
    • Predatory Pricing
    • Price Discrimination
    • Price Fixing
  25. What are the 5 distribution center activities?
    • 1. Management of Inbound Transportation
    • 2. Receiving and Checking using UPC or RFID (Radio frequency Identification Device)
    • 3. Storing and Cross Docking
    • 4. Getting Merchandise Floor Ready
    • 5. Preparing to ship Merchandise to Store
    • 6. Shipping Merchandise to Store.
  26. What are the 3 different types of retailers?
    • Food Retailers
    • General Merchandise
    • Service
  27. What are the 6 elements of an integrated marketing communications strategy?
    • Advertising
    • Public Relations
    • Sales Promotion
    • Personal Selling
    • Direct Marketing
    • Online Marketing
  28. 7 Steps in Planning and Executing an Ad campaign
    • 1. Identify the target audience
    • 2. Set advertising objectives
    • 3. Determine the advertising budget
    • 4. Convey the message
    • 5. Evaluate and select Media
    • 6. Create Advertisements
    • 7. Asses Impact
  29. What are the 5 steps of the personal selling process?
    • Generate and qualify leads
    • Preapproach
    • Sales Presentation and overcoming reservations
    • Closing sale
    • Follow up

What would you like to do?

Home > Flashcards > Print Preview