test 2

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  1. What are the major components of strategic plan?
    • Mission, Vision, Values
    • Environmental analysis
    • Service area analysis
    • Internal Analysis
    • SWOT analysis
    • Strategy formulation
    • Budgeting
    • Board Approval
    • Implementation
    • Monitor and Evaluate
  2. Strategy Formulation components? (3)
    • Strategies-how to achieve the organization's vision
    • Goals- General ends toward which the organization will direct its efforts for the next three to five years
    • Objectives- Short-term targets for each goal
  3. Developing the plan: Strategy Formulation model
    Critical planning issues>Organizational Direction>Revised critical issues
  4. What are critical issues?
    • Central to achievement of vision.
    • Very high impact area
    • Cannot be addressed easily or resolved in the near-term
  5. Problems in critical Identification? (3)
    • Too many issues identified: resources spread too thinly; promises made but can't be kept
    • Issues not clearly specified: confusion about challenge and how to address it
    • Resources disproportionately applied to short-term needs
  6. What is a focused clear strategy?
    • 1. It combines the how (means) with the what (ends
    • 2. it is tangible, understandable, and measurable
    • 3.It directly and forcefully addresses the critical issue identified
  7. Mission, Vision, Value statements?
    • Mission: organization's purpose and reasons for existence
    • Vision: Describes through mental pictures what the organization wants to be in the future
    • Values: Words to describe your organization (respect, integrity, etc.)
  8. Available Market
    The set of consumers who have interest, income, and access to a particular hospital service or offer
  9. Target market
    The part of the qualified available market the hospital decided to pursue
  10. Market share
    The hospitals volume of inpatient and outpatients by service category as compared to the total volume of patients by service category in the market
  11. Market demand
    The total volume that is purchased or accessed for a defined healthcare service category in the hospitals service area in a one year period
  12. Market forecast
    Expected/anticipated market demand
  13. Stable environment
    An environment in which the rate of change is slow
  14. Dynamic environment
    An environment in which the rate of change is fast
  15. General environment
    The economic, technological, sociocultural, and political trends that indirectly affect all organizations
  16. Specific Environment
    The customers, competitors, suppliers, industry regulations, and advocacy groups that are unique to an industry and directly affect how a company does business
  17. Four steps in planning are?
    • 1. Set SMART goals
    • 2. Develop commitment to these goals
    • 3. Develop action plan to achieve goals
    • 4. Track progress towards goals achievement
  18. What does SMART goals stand for?
    • S- specific
    • M- measureable
    • A- attainable
    • R- realistic
    • T- timely
  19. Top managers roles? (3)
    • -Vision statement
    • -Mission statement
    • -Strategic initiatives
  20. Middle Managers roles? (2)
    • -Action plans
    • -Management by objectives
  21. First-Line Managers roles? (3)
    • -Operational plans
    • -Single-use plans
    • -Standing plans (policies and procedures)
  22. Management by Objective is?
    Process in which managers and employees at all levels in a company sit down together to jointly set goals, share information and discuss strategies that could lead to goal achievement, and regularly meet to review progress
  23. MBO is what time of leadership style?
    Participatory leadership: leadership style in which the leader consults employees for their suggestions and input before making decisions
  24. 4 step process for MBO?
    • 1. Hire the right people
    • 2. Form dynamic team
    • 3. Discuss
    • 4. Organize
  25. From planning to implementation? (5)
    • 1. assignment of responsibilities for implementation
    • 2. Communications and roll out
    • 3. Detailed planning
    • 4. Monitoring progress
    • 5. Regular plan, review, and update
  26. Ensuring successful implementation (3)
    • 1. communicate plan priorities
    • 2. Identify leverage people
    • 3. Review-revise- reward
  27. 3 potential problems for ensuring successful implementation?
    • 1. loss of energy or focus
    • 2. lack of management
    • 3. lack of resources
  28. The pyramid components? (6)
    • 1. Mission
    • 2.Vision
    • 3. Strategies
    • 4. Goals
    • 5. Objectives
    • 6. Actions
  29. What 3 components of pyramid are part of organizational direction?
    • 1. Mission
    • 2. Vision
    • 3. Strategies
Card Set:
test 2
2013-12-02 02:29:59

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