Leslies Final 1

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  1. Define: Adaptive Task Performer
    Involves an employee that can respond to task demands that are unpredictable.
  2. Name four types of counterproductive behaviors.
    • -Production Deviance (waste resources)
    • -Property Deviance (theft)
    • -Political Deviance (gossiping)
    • -Personal Aggression (harassment)
  3. What is a good performer?
    Someone who's good at particular job tasks that fall within his job description, can adapt, and refrains from counterproductive behaviors.
  4. What are 3 attributes of a good performer?
    • -Task Performance
    • -Citizenship Behavior
    • -No Counterproductive Behavior
  5. What is knowledge work?
    • -Jobs mainly involving cognitive activity versus physical.
    • -(Ex. Professor, Doctor, Manager)
  6. What is service work?
    • -The creation of service versus making a product or a good.
    • -(Ex. Retail sales person, server)
  7. Define 360 degree feedback?
    • -Collecting info from the supervisor and others who have firsthand knowledge of their performance behaviors.
    • -Three Sources (subordinates, peers, customers)
  8. When is it best to use 360 degree feedback?
    • -When trying to improve employee talent
    • -When addressing areas of concern
  9. Three examples of intrinsic motivation
    • -Enjoyment
    • -Interestingness
    • -Accomplishment
  10. Three examples of extrinsic motivation
    • -Money
    • -Stock Options
    • -Gift Cards
  11. What does S.M.A.R.T. stand for?
    • -Specific
    • -Measurable
    • -Achievable
    • -Results - based
    • -Time - sensitive
  12. Name two factors of job performance
    • -Motivation
    • -Ability
  13. One managerial action an employer can take to improve job performance for both motivation and ability
    • -Motivation (implement contest around desired goal)
    • -Ability (job performance reviews)
  14. Regarding compensation systems/plans, what is an approach that provides bonuses on overall profitability?
    -Profit sharing
  15. What is profit sharing?
    -When profits in an organization rise, you get bonus that correlates to that increased profit with no relation to your base salary.
  16. Organizational focused
    -One element in a compensation plan
  17. What are the three dimensions of trustworthiness?
    • -Competence
    • -Character
    • -Benevolence
  18. Define benevelonce
    • -belief that authority want to do good for the truster apart from selfish or profit-centered motives
    • -(ex. mentor-protege relationship)
  19. What are the four dimensions of justice?
    • -Distributive: reflects the perceived fairness of decision making outcomes
    • -Procedural: decision making process
    • -Interpersonal: treatment received by employees from authorities
    • -Informational: communications provided to employees from authorities
  20. Four components of ethical decision making?
    • -Moral Awareness
    • -Moral Judgement
    • -Moral Intent
    • -Ethical Behavior
  21. How does trust affect job commitment and performance/organizational commitment?
    • -Has strong positive effect on commitment
    • -Has moderate positive effect on performance
  22. What is explicit knowledge?
    • -Booksmart
    • -Info that's taught from books/classes
  23. What is tacit knowledge?
    • -Streetsmart
    • -Knowledge gained through experience
  24. What is the behavioral modeling process?
    • -Attentional
    • -Retention
    • -Production
    • -Reinforcement
  25. Attentional Process
    -The learner focuses on critical behaviors shown by model
  26. Retention Process
    -The learner must remember the behaviors of model once model is no longer present
  27. Production Process
    -The learner must have appropriate skill set and be able to reproduce behavior
  28. Reinforcement
    -The learner must view model receiving reinforcement for the behavior and then receive it themselves
  29. List there jobs that require verbal cognition
    • -Police
    • -Fire
    • -Ambulance
  30. List three jobs that require reasoning cognition
    • -Surgeons
    • -Judges
    • -Detectives
  31. What are two abilities of emotional intelligence?
    • -Self-awareness: able to understand emotions you yourself are feeling
    • -Other-awareness: able to understand emotions others are feeling
  32. How does cognitive ability affect job performance/organizational commitment?
    • -Has strong positive effect on job performance
    • -Has no effect on organizational commitment
  33. What are the five different types of power?
    • -Coercive
    • -Referent
    • -Legitimate
    • -Expert
    • -Reward
  34. Coercive Power
    -Control over punishments in an organization
  35. Referent Power
    • -When others want to be associated with a person
    • -Driven by affection, admiration, loyalty
  36. Legitimate Power (formal authority)
    -Derived from a position of authority inside organization
  37. Expert Power
    -When one is an expert in a given field that others depend on
  38. Reward Power
    -Control over rewards or resources another person wants
  39. What are the guidelines for legitimate power?
    • -Make clear/polite requests
    • -Explain reason for requests
    • -Don't exceed your authority
  40. What are the four most effective influence tactics?
    • -Collaboration
    • -Inspirational Appeals
    • -Rational Persuasion
    • -Consultation
  41. When is political behavior most likely to occur?
    • When...
    • -Individuals are trying to further their own self-interests
    • -Leader needs to push his own ideas and influence others
  42. What are the two characteristics that foster organizational politics?
    • -Personal Characteristics
    • -Organizational Characteristics
  43. What are the factors of personal characteristics?
    • -Need for power
    • -Monitors
    • -Machiavellianism (manipulate to acquire power)
  44. What are the factors of organizational characteristics?
    • -Limited/changing resources
    • -Ambiguity in roles
    • -High performance pressure
    • -Unclear performance evaluations
  45. What are the three types of conflict resolution styles?
    • -Competing (high ass/low cooper.)
    • -Collaborating (high ass./low cooper.)
    • -Compromise (mod. ass./mod. cooper.)
  46. Identify all resolution styles
    • -Competing (win-lose)
    • -Avoiding (lose-lose)
    • -Accomodating (lose-win)
    • -Collaborating (win-win)
  47. What are the three components of organizational culture (things you can observe)?
    • -Espoused values (stated mission/values)
    • -Basic underlying assumptions (granted values)
    • -Observable artifacts (visible culture)
  48. What is one disadvantage of having a strong culture?
    -Makes merging with another organization more difficult
  49. What is one practice organizations use to socialize new employees?
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Leslies Final 1
2013-12-09 06:38:08

OD Final Prep
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