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Define: Adaptive Task Performer
Involves an employee that can respond to task demands that are unpredictable.
Name four types of counterproductive behaviors.
- -Production Deviance (waste resources)
- -Property Deviance (theft)
- -Political Deviance (gossiping)
- -Personal Aggression (harassment)
What is a good performer?
Someone who's good at particular job tasks that fall within his job description, can adapt, and refrains from counterproductive behaviors.
What are 3 attributes of a good performer?
- -Task Performance
- -Citizenship Behavior
- -No Counterproductive Behavior
What is knowledge work?
- -Jobs mainly involving cognitive activity versus physical.
- -(Ex. Professor, Doctor, Manager)
What is service work?
- -The creation of service versus making a product or a good.
- -(Ex. Retail sales person, server)
Define 360 degree feedback?
- -Collecting info from the supervisor and others who have firsthand knowledge of their performance behaviors.
- -Three Sources (subordinates, peers, customers)
When is it best to use 360 degree feedback?
- -When trying to improve employee talent
- -When addressing areas of concern
Three examples of intrinsic motivation
Three examples of extrinsic motivation
- -Stock Options
- -Gift Cards
What does S.M.A.R.T. stand for?
- -Results - based
- -Time - sensitive
Name two factors of job performance
One managerial action an employer can take to improve job performance for both motivation and ability
- -Motivation (implement contest around desired goal)
- -Ability (job performance reviews)
Regarding compensation systems/plans, what is an approach that provides bonuses on overall profitability?
What is profit sharing?
-When profits in an organization rise, you get bonus that correlates to that increased profit with no relation to your base salary.
-One element in a compensation plan
What are the three dimensions of trustworthiness?
- -belief that authority want to do good for the truster apart from selfish or profit-centered motives
- -(ex. mentor-protege relationship)
What are the four dimensions of justice?
- -Distributive: reflects the perceived fairness of decision making outcomes
- -Procedural: decision making process
- -Interpersonal: treatment received by employees from authorities
- -Informational: communications provided to employees from authorities
Four components of ethical decision making?
- -Moral Awareness
- -Moral Judgement
- -Moral Intent
- -Ethical Behavior
How does trust affect job commitment and performance/organizational commitment?
- -Has strong positive effect on commitment
- -Has moderate positive effect on performance
What is explicit knowledge?
- -Info that's taught from books/classes
What is tacit knowledge?
- -Knowledge gained through experience
What is the behavioral modeling process?
-The learner focuses on critical behaviors shown by model
-The learner must remember the behaviors of model once model is no longer present
-The learner must have appropriate skill set and be able to reproduce behavior
-The learner must view model receiving reinforcement for the behavior and then receive it themselves
List there jobs that require verbal cognition
List three jobs that require reasoning cognition
What are two abilities of emotional intelligence?
- -Self-awareness: able to understand emotions you yourself are feeling
- -Other-awareness: able to understand emotions others are feeling
How does cognitive ability affect job performance/organizational commitment?
- -Has strong positive effect on job performance
- -Has no effect on organizational commitment
What are the five different types of power?
-Control over punishments in an organization
- -When others want to be associated with a person
- -Driven by affection, admiration, loyalty
Legitimate Power (formal authority)
-Derived from a position of authority inside organization
-When one is an expert in a given field that others depend on
-Control over rewards or resources another person wants
What are the guidelines for legitimate power?
- -Make clear/polite requests
- -Explain reason for requests
- -Don't exceed your authority
What are the four most effective influence tactics?
- -Inspirational Appeals
- -Rational Persuasion
When is political behavior most likely to occur?
- -Individuals are trying to further their own self-interests
- -Leader needs to push his own ideas and influence others
What are the two characteristics that foster organizational politics?
- -Personal Characteristics
- -Organizational Characteristics
What are the factors of personal characteristics?
- -Need for power
- -Machiavellianism (manipulate to acquire power)
What are the factors of organizational characteristics?
- -Limited/changing resources
- -Ambiguity in roles
- -High performance pressure
- -Unclear performance evaluations
What are the three types of conflict resolution styles?
- -Competing (high ass/low cooper.)
- -Collaborating (high ass./low cooper.)
- -Compromise (mod. ass./mod. cooper.)
Identify all resolution styles
- -Competing (win-lose)
- -Avoiding (lose-lose)
- -Accomodating (lose-win)
- -Collaborating (win-win)
What are the three components of organizational culture (things you can observe)?
- -Espoused values (stated mission/values)
- -Basic underlying assumptions (granted values)
- -Observable artifacts (visible culture)
What is one disadvantage of having a strong culture?
-Makes merging with another organization more difficult
What is one practice organizations use to socialize new employees?