Mgmt307 Final

• Advice
• Production
• Project
• Action

• Forming
• Storming
• Norming
• Performing
• Adjourning

• Personalty
• Intergroup
• Cross-cultural

interpersonal opposition based on personal dislike, disagreement, or differing styles

• designed to elicit different opinions without inciting people's personal feelings
• (Devils Advocate & Dialectic Method)

process of having two people or groups play opposing roles in a debate in order to better understand the proposal

a cohesive groups blind unwillingness to consider alternatives

conflict that hinders the organization's performance or threatens its interests

benefits the main purposes of the organization and serves its interests

Ch14

• Legitimate power (formal position)
• Reward power
• Coercive power (threatening)
• Expert power (knowledge)
• Referent power (personal attraction)

Ch15

obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community

Ch16

• Adapt to change & uncertainty
• Discover irregularities & errors
• Reduce costs, Increase productivity, add value
• Detect oppertunities
• Deal with complexity
• Decentralize decision making & facilitate teamwork

an approach to organizational control that is characterized by use of rules, regulations, and formal authority to guide performance.

an approach to organizational control that is characterized by informal and organic structural arrangements

allocates resources on the basis of a single estimate of costs

allows the allocation of resources to vary in proportion with various levels of activity

allocates increased or decreased funds to a department by using the last budget period period as a reference point