is the process by which information is exchanged and understood by two or more people
the idea by selecting symbols with which to compose a message and selecting a communication channel
the symbols to interpret the meaning of the message
is the tangible formulation of an idea to be sent to the employees
refers to the medium by which a message is sent, such as a phone call, blog, or text message
The communications model
occurs when the receiver responds to the senders communication with a return message
is a communication structure in which team members freely communicate with one another and arrive at decisions together
is the amount of information that can be transmitted during a communication episode
is an individuals level of fear or anxiety associated with interpersonal communication
means communicating through actions, gestures, facial expressions, and behavior rather than through words.
refers to the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries
carries workplace gossip, a dominant force in organization communication when formal channels are not functioning effectively
is a group of Internet-based applications that allow the creation and exchange of user-generated content
is a unit of two or more people who interact and coordinate their work to accomplish a goal to which they are committed and hold themselves mutually accountable
is composed of a manager and his or her subordinates in the formal chain of command
is made up of employees from about the same hierarchical level but from different areas of experience
consists of multiskilled employees who rotate jobs to produce an entire product or service, often led by an elected team member.
is a person who benefits from team membership but does not make a proportionate contribution to the team's work.
is a team made up of members who are geographically or organizationally dispersed, rarely meet face to face, and interact to accomplish their work primarily using advanced information and telecommunications technologies
is a group made up of employees who come from different countries and whose activities span multiple countries
is a team role in which an individual devotes personal time and energy to helping the team accomplish its activities and reach its goal
Task specialist role
is a team role in which an individual provides support for team members' emotional needs and helps strengthen social unity.
Five Stages of team development
1) Forming: Orientation, breaking the ice
2) Storming: Conflict, disagreement
3) Norming: Establishment of order and cohesion
4) Performing: Cooperation, problem solving
5) Adjourning: Task Completion
refers to the extent to which team members are attracted to the team and motivated to remain a part of it.
is conflict that results from disagreements about the goal to be achieved or the content of the tasks to be performed
refers to antagonistic interaction in which one party attempts to block the intentions or goal of another.
is a conflict management strategy whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties
is the systematic process through which managers regulate organizational activities to meet planned goals and standards of performance
is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes, and the organization's capacity for learning and growth
outlines the anticipated and actual expenses for a responsibility center
lists forecasted and actual revenues of the organization
shows the firm's financial position with respect to assets and liabilities at a speciafic point in time.
indicates the organization's ability to meet its current debt obligations
involves monitoring and influencing employees behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems , and other formal mechanisms
the organization fosters compliance with organizational goals through the use of organizational culture, group norms, and a focus on goals rather than rules and procedures.
allows employees to see for themselves the financial condition of the organization and encourages them to think and act like business owners
is an organizationwide effort to infuse quality into every activity in a company through continuous improvement
Total Quality management (TQM)
is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.
the continuous process of measuring products, services, and practices against major competitors or industry leaders