Management 1

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Management 1
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2013-12-12 04:07:21
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ENG Management multichoice
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  1. 1. The best employers share all of the following characteristics EXCEPT
    A. they excel at exploiting the natural environment.
    B. they are extremely good at attracting and retaining talented employees.
    C. they excel at fully utilising employees' talents and valuing their contributions.
    D. they provide employees with both valued rewards and respect for work-life balance.
    E. they have high performance expectations.
    A. they excel at exploiting the natural environment.
    (this multiple choice question has been scrambled)
  2. 2. __________ are successful because they are better than their competitors at gaining extraordinary results from the people working for them.
    A. Australasian companies
    B. High-performing companies
    C. Japanese companies
    D. Companies that embrace diversity
    E. High-technology companies
    B. High-performing companies
    (this multiple choice question has been scrambled)
  3. 3. __________ introduces you to the concepts, themes and directions that are consistent with career success and organisational leadership in today's high performance work settings.
    A. The study of workforce diversity
    B. The study of decision making
    C. The study of management
    D. The study of great leaders
    E. The study of the global economy
    C. The study of management
    (this multiple choice question has been scrambled)
  4. 4. Which of the following attributes accurately describes the new economy?
    A. The new economy is performance-driven.
    B. The new economy is a global economy.
    C. Only alternatives A and C describe attributes of the new economy.
    D. All of these are attributes of the new economy.
    E. The new economy is knowledge-driven.
    D. All of these are attributes of the new economy.
    (this multiple choice question has been scrambled)
  5. 5. __________ is the collective brainpower or shared knowledge of a workforce that can be used to create value.
    A. Managerial competency
    B. A learning organisation
    C. Knowledge management
    D. Managerial expertise
    E. Intellectual capital
    E. Intellectual capital
    (this multiple choice question has been scrambled)
  6. 6. Someone whose mind is a critical asset to employers and who adds to the intellectual capital of the organisation is a(n)
    A. administrator.
    B. top-level manager.
    C. functional manager.
    D. information competent manager.
    E. knowledge worker.
    E. knowledge worker.
    (this multiple choice question has been scrambled)
  7. 7. _________ is the worldwide interdependence of resource flows, product markets, and business competition that characterises the new economy.
    A. International management
    B. Economic internationalisation
    C. Cross-cultural business
    D. Globalisation
    E. World interdependence
    D. Globalisation
    (this multiple choice question has been scrambled)
  8. 8. In a(n) __________, countries and people are increasingly interconnected with respect to labour markets and business dealings.
    A. ethical world
    B. ethnically diverse world
    C. socially responsible world
    D. globalised world
    E. ethnocentric world
    D. globalised world
    (this multiple choice question has been scrambled)
  9. 9. Which of the following statements does NOT describe an implication of technology for the new economy?
    A. The demand for knowledge workers with the skills to utilise technology to full advantage is increasing.
    B. Work will still be the same, even with computers and high technology.
    C. Technology is an indispensable part of everyday operations in all types of businesses.
    D. The lessons of e-business are being Applied. to e-government.
    E. In virtual space, people in remote locations can hold meetings, share information and files, make plans, and solve problems together.
    B. Work will still be the same, even with computers and high technology.
    (this multiple choice question has been scrambled)
  10. 10. Several technological trends are occurring in the new economy. Which of the following is not one of these trends?
    A. The Internet, World Wide Web, computers and information technology have transformed and continue to transform the modern workplace.
    B. The rate of technological change will continue to accelerate.
    C. The demand for knowledge workers with the skills to utilise technology to full advantage is increasing.
    D. Low-skill workers who are displaced from declining industries will not need to re-tool their skills to find adequate alternative employment.
    E. Computer competency must be mastered and continuously developed as a foundation for career success.
    D. Low-skill workers who are displaced from declining industries will not need to re-tool their skills to find adequate alternative employment.
    (this multiple choice question has been scrambled)
  11. 11. Differences among members of the workforce -- such as age, gender and national origin -- are characteristics of
    A. cultural similarities.
    B. economic barriers for workforce development.
    C. organisational gaps.
    D. workforce diversity.
    E. management challenges.
    D. workforce diversity.
    (this multiple choice question has been scrambled)
  12. 12. Displaying negative, irrational opinions and attitudes toward members of diverse populations is considered to be
    A. prejudice.
    B. unholy.
    C. an injustice.
    D. illegal.
    E. holding power within your own hands.
    A. prejudice.
    (this multiple choice question has been scrambled)
  13. 13. Treating certain people unfairly and denying them the full benefits of organisational membership is called
    A. the glass ceiling effect.
    B. poor quality of work life.
    C. prejudice.
    D. selective human resource management.
    E. discrimination.
    E. discrimination.
    (this multiple choice question has been scrambled)
  14. 14. The existence of an invisible barrier that prevents women and minorities from rising above a certain level of organisational responsibility is called the
    A. sticky floor effect.
    B. glass ceiling effect.
    C. mirrored wall effect.
    D. harassment effect.
    E. promotion barrier.
    B. glass ceiling effect.
    (this multiple choice question has been scrambled)
  15. 15. Which of the following are appropriate targets for ethical and social responsibility issues?
    a. Concerns for the natural environment
    b. Employees' behaviour
    c. Changing needs of an increasingly global economy
    d. All of the above
    e. None of the above
    d. All of the above
  16. 16. In the 21st century, organisations and their members will encounter all of the following ethical expectations EXCEPT
    A. the expectation of protecting consumers through product safety and fair practices.
    B. the expectation that stockholders' interests should be the primary consideration when organisations make decisions affecting the environment.
    C. the expectation of protecting human rights, including employment policies and practices.
    D. the expectation of sustainable development and protection of the natural environment.
    E. the expectation of treating customers right and acting in ways consistent with society's values.
    B. the expectation that stockholders' interests should be the primary consideration when organisations make decisions affecting the environment.
    (this multiple choice question has been scrambled)
  17. 17. All but one of the following workplace pressures involving ethics and social responsibility toward human capital will affect organisations and their members in the future. Identify the pressure that will NOT affect organisations and their members.
    A. Occupational safety and health
    B. Equal employment opportunities
    C. Employees' demands for less self-determination and greater supervisory oversight
    D. Equity of compensation and benefits
    E. Job security
    C. Employees' demands for less self-determination and greater supervisory oversight
    (this multiple choice question has been scrambled)
  18. 18. In Charles Handy's description of changing careers, a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a
    A. licensed worker.
    B. part-time worker.
    C. service worker.
    D. holiday worker.
    E. contract worker.
    E. contract worker.
    (this multiple choice question has been scrambled)
  19. 19. According to Charles Handy, a __________ is a person who pursues career paths with a traditional character.
    A. contract worker
    B. core worker
    C. service worker
    D. part-time worker
    E. temporary skilled worker
    B. core worker
    (this multiple choice question has been scrambled)
  20. 20. The typical career in the 21st century
    a. won't be uniformly full-time and limited to a single organisation.
    b. will require skills to be portable and of value to more than one employer.
    c. will require skills to be carefully maintained and upgraded over time.
    d. All of the above.
    e. None of the above.
    d. All of the above.
  21. 21. Which of the following is NOT one of the critical survival skills for the new workplace?
    A. Love of technology
    B. Passion for renewal
    C. Marketing
    D. Finance
    E. Entrepreneurship
    D. Finance
    (this multiple choice question has been scrambled)
  22. 22. To survive in the new workplace, people must do all of the following EXCEPT
    A. be able to communicate personal and work group successes and progress.
    B. have links with peers and others inside and outside the organisation in order to get things done.
    C. have an extensive knowledge of computer languages and their applications.
    D. be able to contribute something of value to their employers.
    E. act as if they are running their own businesses.
    C. have an extensive knowledge of computer languages and their applications.
    (this multiple choice question has been scrambled)
  23. 23. A clear sense of purpose that is tied to __________ is increasingly viewed as a source of organisational strength and performance advantage.
    A. expanding through mergers and acquisitions
    B. producing goods and services for worldwide consumption
    C. making a profit and providing a high return to stockholders
    D. making the highest return on investment and having the greatest profitability
    E. producing quality products and providing customer satisfaction
    E. producing quality products and providing customer satisfaction
    (this multiple choice question has been scrambled)
  24. 24. Which of the following accurately describes an open system?
    A. An open system is consistent with the Theory Y system of management.
    B. An open system interacts with the external environment in a continual process of transforming resource inputs into product outputs in the form of finished goods and/or services.
    C. An open system is a collection of subsystems that do not relate to one another.
    D. An open system treats its employees as responsible adults.
    E. An open system is permissive in observing the rules of management science.
    B. An open system interacts with the external environment in a continual process of transforming resource inputs into product outputs in the form of finished goods and/or services.
    (this multiple choice question has been scrambled)
  25. 25. Which of the following statements accurately describes the open systems model of organisations?
    A. The organisation creates a transformation process for turning resources into outputs.
    B. Workflows are part of the resource inputs.
    C. The environment provides resource inputs including finished goods and/or services.
    D. Resource inputs affect product outputs through a feedback loop.
    E. The environment consumes product outputs including people, money, materials, technology and information.
    A. The organisation creates a transformation process for turning resources into outputs.
    (this multiple choice question has been scrambled)
  26. 26. Which statement(s) regarding an organisation's environment is/are true?
    A. The environment is a supplier of resources and a source of customers.
    B. All of these are true statements regarding an organisation's environment.
    C. The environment is a critical element of the open systems model.
    D. Feedback from the environment tells an organisation how well it is doing.
    E. All of these are false statements regarding an organisation's environment.
    B. All of these are true statements regarding an organisation's environment.
    (this multiple choice question has been scrambled)
  27. 27. An output measure of task or goal accomplishment is called
    A. performance efficiency.
    B. organisational competency.
    C. productivity.
    D. the bottom line.
    E. performance effectiveness.
    E. performance effectiveness.
    (this multiple choice question has been scrambled)
  28. 28. Which of the following statements does NOT accurately describe the impact of resource utilisation and goal attainment on organisational performance?
    A. Organisational performance is unaffected by poor versus good resource utilisation and low versus high goal attainment.
    B. When resource utilisation is good and goal attainment is high, organisational performance is both effective and efficient.
    C. When resource utilisation is poor and goal attainment is low, organisational performance is neither effective nor efficient.
    D. When resource utilisation is good and goal attainment is low, organisational performance is efficient but not effective.
    E. When resource utilisation is poor and goal attainment is high, organisational performance is effective but not efficient.
    A. Organisational performance is unaffected by poor versus good resource utilisation and low versus high goal attainment.
    (this multiple choice question has been scrambled)
  29. 29. A measure of the resource cost associated with goal accomplishment is called
    A. the bottom line.
    B. organisational competency.
    C. performance effectiveness.
    D. performance efficiency.
    E. productivity.
    D. performance efficiency.
    (this multiple choice question has been scrambled)
  30. 30. A manager who emphasises cost containment, even at the expense of missing production targets, is more interested in __________ than in __________.
    A. performance efficiency, performance effectiveness
    B. productivity, quality of work life
    C. productivity, performance effectiveness
    D. productivity, performance efficiency
    E. performance effectiveness, performance efficiency
    A. performance efficiency, performance effectiveness
    (this multiple choice question has been scrambled)
  31. 31. Organisations are changing in a variety of ways. Which of the following is NOT one of the ways mentioned in the text?
    A. Focus on profitability
    B. Focus on speed
    C. Embrace of networking
    D. New workforce expectations
    E. Concern for work-life balance
    A. Focus on profitability
    (this multiple choice question has been scrambled)
  32. 32. The forces behind the changes that are occurring in organisations include all of the following EXCEPT
    A. diminished skill capacity of the workforce.
    B. customers' demands for quality products and services.
    C. competition.
    D. emerging technologies.
    E. globalisation.
    A. diminished skill capacity of the workforce.
    (this multiple choice question has been scrambled)
  33. 33. Managing with an organisation-wide commitment to continuous improvement and meeting customer needs completely is the concept of
    A. Theory Z.
    B. organisational behaviour.
    C. systems theory.
    D. Total Quality Management.
    E. good leadership.
    D. Total Quality Management.
    (this multiple choice question has been scrambled)
  34. 34. Which of the following statements accurately describes managers?
    a. Managers are responsible for their own work as well as the overall performance accomplishments of a team, work group, department or entire organisation.
    b. Managers help others to achieve high performance.
    c. Managers have the most vital job in society.
    d. All of the above
    e. None of the above
    d. All of the above
  35. 35. A hierarchical classification of managers identifies a manager by levels such as
    A. experienced and inexperienced.
    B. top, middle and team leaders or supervisors.
    C. administrative and general.
    D. headquarters and branch.
    E. functional, staff and line.
    B. top, middle and team leaders or supervisors.
    (this multiple choice question has been scrambled)
  36. 36. __________ are responsible for the performance of the organisation as a whole or of one of its major parts.
    A. Middle managers
    B. Top managers
    C. General managers
    D. Team leaders or supervisors
    E. Functional managers
    B. Top managers
    (this multiple choice question has been scrambled)
  37. 37. __________ are in charge of relatively large departments or divisions consisting of several smaller work units.
    A. Functional managers
    B. General managers
    C. Team leaders or supervisors
    D. Top managers
    E. Middle managers
    E. Middle managers
    (this multiple choice question has been scrambled)
  38. 38. Which statement about middle management is true?
    A. Middle managers work with peers to help coordinate activities across the organisation.
    B. Middle management includes executives and vice presidents.
    C. Middle managers develop high-level action plans for implementation by persons working below them.
    D. Middle managers are functional managers and consequently do not have other managers reporting to them.
    E. Middle managers constitute the first level of an organisation's hierarchy of authority.
    A. Middle managers work with peers to help coordinate activities across the organisation.
    (this multiple choice question has been scrambled)
  39. 39. A person who coordinates complex projects with task deadlines and does so while working with many persons of different expertise both inside and outside the organisation is called a
    A. staff manager.
    B. team leader.
    C. project manager.
    D. labour leader.
    E. group supervisor.
    C. project manager.
    (this multiple choice question has been scrambled)
  40. 40. A __________ is a person who is in charge of a small work group composed of non-managerial workers.
    A. line manager
    B. team leader
    C. functional manager
    D. staff manager
    E. middle manager
    B. team leader
    (this multiple choice question has been scrambled)
  41. 41. __________ pursue work unit performance objectives that are consistent with higher-level organisational goals.
    A. Functional managers
    B. Top managers
    C. General managers
    D. Team leaders or supervisors
    E. Middle managers
    A. Functional managers
    (this multiple choice question has been scrambled)
  42. 42. In a department store, a department supervisor would be considered to be
    A. a line manager.
    B. a staff manager.
    C. a general manager.
    D. an executive.
    E. an administrator.
    A. a line manager.
    (this multiple choice question has been scrambled)
  43. 43. Managers who have responsibility for work activities that make a direct contribution to production of the organisation's product or service are called
    A. general managers.
    B. administrators.
    C. line managers.
    D. staff managers.
    E. middle managers.
    C. line managers.
    (this multiple choice question has been scrambled)
  44. 44. ________ managers use their special technical expertise to support the efforts of __________ managers.
    A. General, functional.
    B. Staff, line.
    C. Administrative, general.
    D. Higher, lower
    E. Line, staff.
    B. Staff, line.
    (this multiple choice question has been scrambled)
  45. 45. A manager who has responsibility for a single area of activity in the organisation is
    A. a functional manager.
    B. a staff manager.
    C. an administrator.
    D. a general manager.
    E. a line manager.
    A. a functional manager.
    (this multiple choice question has been scrambled)
  46. 46. A manager who is responsible for complex organisational units that include many functional areas of activity is
    A. a technocrat.
    B. a multifunctional manager.
    C. a general manager.
    D. a team captain.
    E. an administrator.
    C. a general manager.
    (this multiple choice question has been scrambled)
  47. 47. A plant manager who oversees the purchasing, manufacturing, warehousing, sales and personnel functions may be described as
    A. a staff manager.
    B. a functional manager.
    C. a controller.
    D. a general manager.
    E. an administrator.
    D. a general manager.
    (this multiple choice question has been scrambled)
  48. 48. Managers who work in public or nonprofit organisations are called
    A. staff managers.
    B. administrators.
    C. line managers.
    D. general managers.
    E. functional managers.
    B. administrators.
    (this multiple choice question has been scrambled)
  49. 49. Which statement concerning managers and administrators is true?
    A. Non-profit organisations do not have managers; business enterprises do not have administrators.
    B. Administrators are managers who work in public or nonprofit organisations.
    C. Administrators deal with human resources, while managers deal with material resources.
    D. Administrators cannot be managers and managers cannot be administrators.
    E. Administrators deal with material resources, while managers deal with human resources.
    B. Administrators are managers who work in public or nonprofit organisations.
    (this multiple choice question has been scrambled)
  50. 50. The responsibilities of team leaders and supervisors include all of the following EXCEPT
    A. planning meetings and work schedules.
    B. paying attention to long-run problems and opportunities in the external environment.
    C. clarifying goals and tasks and gathering ideas for improvement.
    D. recruiting, training and developing team members.
    E. recommending pay increases and new assignments.
    B. paying attention to long-run problems and opportunities in the external environment.
    (this multiple choice question has been scrambled)
  51. 51. The responsibilities of team leaders and supervisors include all of the following EXCEPT
    A. developing and implementing action plans for large departments or divisions
    B. encouraging high performance and teamwork.
    C. informing higher levels of team needs and accomplishments.
    D. coordinating with other teams and supporting their work efforts.
    E. informing team members about organisational goals and expectations.
    A. developing and implementing action plans for large departments or divisions
    (this multiple choice question has been scrambled)
  52. 52. Truly effective managers utilise organisational resources in ways that result in both __________ and __________.
    A. high-performance outcomes, high returns to the stockholders
    B. high-quality products or services, high returns to the stockholders
    C. high profit margins, large market shares
    D. high-performance outcomes, high levels of satisfaction for the workers
    E. high returns to the stockholders, high levels of satisfaction for the workers
    D. high-performance outcomes, high levels of satisfaction for the workers
    (this multiple choice question has been scrambled)
  53. 53. The overall quality of human experiences in the workplace is known as
    A. human conditions analysis.
    B. quality of work life.
    C. quality assurance.
    D. standards for workplace experiences.
    E. total quality management.
    B. quality of work life.
    (this multiple choice question has been scrambled)
  54. 54. Which statement about quality of work life (QWL) is false?
    A. QWL provides for protection of individual rights.
    B. QWL changes very little during tough economic times.
    C. QWL is part of any manager's accountability.
    D. QWL expresses true respect for people at work.
    E. QWL deals with human resource utilisation in the performance process.
    B. QWL changes very little during tough economic times.
    (this multiple choice question has been scrambled)
  55. 55. When the operating workers are at the top of the organisation's decision making process and supported by the managers located at the bottom, the organisation is operating with
    A. an upside-down pyramid.
    B. an upside-down organisational chart.
    C. an ineffective management concept.
    D. a wrong-sided pyramid.
    E. an out-dated organisational chart.
    A. an upside-down pyramid.
    (this multiple choice question has been scrambled)
  56. 56. An upside-down pyramid has several practical implications. Which of the following is/are included among these practical implications?
    a. Each individual is a value-added worker who creates eventual value for the organisation's customers or clients.
    b. A manager's job is to support workers' efforts to add value to the organisation's goods or services.
    c. The best managers are often known for 'helping' and 'supporting' rather than 'directing' and 'order-giving'.
    d. All of the above are practical implications of the upside-down pyramid.
    e. None of the above is practical implications of the upside-down pyramid.
    d. All of the above are practical implications of the upside-down pyramid.
  57. 57. Managerial work is changing in all of the following ways except
    A. more emphasis is placed on teamwork.
    B. symbolically, managers remain at the top of the organisational pyramid.
    C. the best managers are known more for 'helping' and 'supporting' rather than for 'directing' and 'order-giving'.
    D. the title of manager is often replaced with 'coordinator', 'coach' or 'team leader'.
    E. the role of managers is to help workers serve customer needs.
    B. symbolically, managers remain at the top of the organisational pyramid.
    (this multiple choice question has been scrambled)
  58. 58. The four basic functions of management are
    A. organising, leading, controlling and order giving.
    B. delegating, leading, controlling and decision making.
    C. planning, organising, leading and controlling.
    D. planning, leading, controlling and decision making.
    E. delegating, planning, organising and order giving.
    C. planning, organising, leading and controlling.
    (this multiple choice question has been scrambled)
  59. 59. Setting performance objectives and identifying action steps for accomplishing them describes the management function of
    A. controlling.
    B. leading.
    C. planning.
    D. organising.
    E. decision making.
    C. planning.
    (this multiple choice question has been scrambled)
  60. 60. Suppose a company's president identifies a problem with the company's employee turnover rate and decides to develop a policy to increase the company's commitment to its employees. The president is practicing the management function of
    A. decision making.
    B. planning.
    C. controlling.
    D. organising.
    E. leading.
    B. planning.
    (this multiple choice question has been scrambled)
  61. 61. Suppose that a manager sets up a committee to develop procedures for dealing with companywide training needs and then assigns people to conduct specific training programs. This manager is performing which management function?
    A. Leading
    B. Planning
    C. Controlling
    D. Organising
    E. Motivating
    D. Organising
    (this multiple choice question has been scrambled)
  62. 62. Assigning tasks, allocating resources, and arranging the coordinated activities of individuals and groups to implement plans describes the management function of
    A. controlling.
    B. leading.
    C. delegating.
    D. planning.
    E. organising.
    E. organising.
    (this multiple choice question has been scrambled)
  63. 63. Arousing the enthusiasm of employees to work hard and to direct their efforts toward fulfilling plans and accomplishing objectives describes the management function of
    A. organising.
    B. leading.
    C. planning.
    D. order giving.
    E. controlling.
    B. leading.
    (this multiple choice question has been scrambled)
  64. 64. Suppose a manager starts an affirmative action program to increase opportunities for minority advancement and then communicates the objectives of the program to all employees. By doing this the manager gains their support and participation. This manager is performing which management function?
    A. Organising
    B. Motivating
    C. Controlling
    D. Planning
    E. Leading
    E. Leading
    (this multiple choice question has been scrambled)
  65. 65. Measuring work performance, comparing results to objectives, and taking corrective action as needed describes the management function of
    A. planning.
    B. leading.
    C. controlling.
    D. delegating.
    E. organising.
    C. controlling.
    (this multiple choice question has been scrambled)
  66. 66. When a manager monitors the progress of an affirmative action program to advance minorities within the corporation; reviews progress on changes in employee attitudes; calls a special meeting to discuss problems; and makes appropriate adjustments in the program, the manager is performing the function of
    A. controlling.
    B. organising.
    C. delegating.
    D. leading.
    E. planning.
    A. controlling.
    (this multiple choice question has been scrambled)
  67. 67. According to Henry Minztberg, managerial roles that involve interactions with people inside and outside the work unit are called
    A. human roles.
    B. technical roles.
    C. decisional roles.
    D. informational roles.
    E. interpersonal roles.
    E. interpersonal roles.
    (this multiple choice question has been scrambled)
  68. 68. Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?
    A. Supervisory, informational and strategic
    B. Supervisory, authoritarian and decisional
    C. Interpersonal, informational and decisional
    D. Interpersonal, strategic and decisional
    E. Strategic, informational and authoritarian
    C. Interpersonal, informational and decisional
    (this multiple choice question has been scrambled)
  69. 69. According to Henry Minztberg, managerial roles that involve the giving, receiving and analysing of information are called
    A. interpersonal roles.
    B. technical roles.
    C. conceptual roles.
    D. informational roles.
    E. decisional roles.
    D. informational roles.
    (this multiple choice question has been scrambled)
  70. 70. According to Henry Minztberg, managerial roles that involve using information to make decisions in order to solve problems or address opportunities are called
    A. conceptual roles.
    B. technical roles.
    C. decisional roles.
    D. informational roles.
    E. interpersonal roles.
    C. decisional roles.
    (this multiple choice question has been scrambled)
  71. 71. According to the research conducted on the nature of managerial work, which of the following is false?
    A. Managers work at an intense pace.
    B. Managers work with many communication media.
    C. Managers work long hours.
    D. Managers spend much time working alone.
    E. Managers work at fragmented and varied tasks.
    D. Managers spend much time working alone.
    (this multiple choice question has been scrambled)
  72. 72. When general managers develop action priorities for their jobs that include goals and plans spanning long and short time frames, they are performing the important activity of
    A. controlling.
    B. agenda setting.
    C. motivating.
    D. information processing.
    E. leading.
    B. agenda setting.
    (this multiple choice question has been scrambled)
  73. 73. One conclusion of John Kotter's research on effective general managers is that they must pay attention to the importance of
    A. building organisation structures that enforce discipline.
    B. developing technical knowledge regarding the tasks at hand.
    C. establishing good interpersonal relationships at work.
    D. motivating workers through incentive pay and reward plans.
    E. serving as a figurehead in office ceremonies.
    C. establishing good interpersonal relationships at work.
    (this multiple choice question has been scrambled)
  74. 74. Which of the following statements does NOT provide a correct description of the forces affecting lifelong learning?
    A. Workers are expected to use new technologies to their full advantage.
    B. Workers are expected to be team players who understand the needs and goals of the total organisation.
    C. Workers are expected to become involved, fully participate, demonstrate creativity, and find self-fulfillment in their work.
    D. Only managers must be concerned about the demanding quest for high performance.
    E. Change is a way of life that demands new individual and organisational responses.
    D. Only managers must be concerned about the demanding quest for high performance.
    (this multiple choice question has been scrambled)
  75. 75. According to Robert Katz, the essential skills of management can be grouped into three categories. These categories are
    A. communicative, procedural and strategic.
    B. human, supervisory and conceptual.
    C. communicative, technical and human.
    D. procedural, supervisory and strategic.
    E. technical, human and conceptual.
    E. technical, human and conceptual.
    (this multiple choice question has been scrambled)
  76. 76. The ability to apply a special proficiency or expertise to perform specific tasks is known as
    A. a conceptual skill.
    B. a procedural skill.
    C. a supervisory skill.
    D. an administrative skill.
    E. a technical skill.
    E. a technical skill.
    (this multiple choice question has been scrambled)
  77. 77. A manager who is using spreadsheet software to prepare a departmental budget is exercising a __________ skill.
    A. conceptual
    B. technical
    C. creative
    D. strategic
    E. supervisory
    B. technical
    (this multiple choice question has been scrambled)
  78. 78. __________ skills are most important at lower levels of managerial responsibility.
    A. Human
    B. Administrative
    C. Conceptual
    D. Supervisory
    E. Technical
    E. Technical
    (this multiple choice question has been scrambled)
  79. 79. The ability to work well in cooperation with other persons is described as
    A. a communicative skill.
    B. a technical skill.
    C. an administrative skill.
    D. a conceptual skill.
    E. a human skill.
    E. a human skill.
    (this multiple choice question has been scrambled)
  80. 80. A manager with a high degree of selfawareness and a capacity to understand and empathise with the feelings of others is exhibiting effective __________ skills.
    A. human
    B. strategic
    C. technical
    D. learning
    E. conceptual
    A. human
    (this multiple choice question has been scrambled)
  81. 81. An important component of __________ is the ability to manage ourselves and our relationships effectively, which is also known as __________.
    A. informational roles, self-management
    B. human skills, emotional intelligence
    C. human skills, self-management
    D. emotional intelligence, human skills
    E. emotional intelligence, interactional skills
    B. human skills, emotional intelligence
    (this multiple choice question has been scrambled)
  82. 82. __________ skills remain relatively consistent in importance across all levels of management.
    A. Human
    B. Technical
    C. Conceptual
    D. Analytical
    E. Diagnostic
    A. Human
    (this multiple choice question has been scrambled)
  83. 83. __________ skills include the ability to break down problems into smaller parts, to see the relationships among the parts, and to recognise the implications of any one problem for others.
    A. Supervisory
    B. Holistic
    C. Strategic
    D. Administrative
    E. Conceptual
    E. Conceptual
    (this multiple choice question has been scrambled)
  84. 84. A management team that is thinking critically and analytically in developing an organisational strategy for dealing with a highly competitive global environment is using __________ skills.
    A. technical
    B. conceptual
    C. strategic
    D. learning
    E. human
    B. conceptual
    (this multiple choice question has been scrambled)
  85. 85. Which statement concerning the relative importance of technical, human and conceptual skills at different management levels is TRUE?
    A. Their relative importance tends to be about the same at each managerial level.
    B. Technical skills are not needed at all by top managers.
    C. Conceptual skills are most important for top managers.
    D. Human skills are of greatest importance for lower-level managers.
    E. Technical skills are of greatest importance for middle managers.
    C. Conceptual skills are most important for top managers.
    (this multiple choice question has been scrambled)
  86. 86. Managerial competencies are implied in which of the following managerial elements?
    a. The management processes of planning, organising, leading and controlling.
    b. The information, interpersonal and decision-making demands of managerial roles.
    c. The managerial activities of agenda setting and networking.
    d. All of the above reflect managerial competencies.
    e. None of the above reflects managerial competencies.
    d. All of the above reflect managerial competencies.
  87. 87. Which of the following is NOT among the skills and personal characteristics that the text describes as providing a foundation for continued professional development and career success?
    A. The ability to initiate change in ambiguous situations.
    B. The ability to work effectively as a team member and team leader.
    C. The ability to sustain a positive impression, instil confidence, and maintain career advancement.
    D. The ability to gather and analyse information for creative problem solving.
    E. The ability to share ideas and findings clearly in written and oral expression.
    A. The ability to initiate change in ambiguous situations.
    (this multiple choice question has been scrambled)
  88. 88. The text describes skills and personal characteristics that provide a foundation for continued professional development and career success. Which of the following is NOT one of these skills or personal characteristics?
    A. Leadership
    B. Critical thinking
    C. Self-management
    D. Teamwork
    E. Perceptual acuity
    E. Perceptual acuity
    (this multiple choice question has been scrambled)

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