Management 2

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Management 2
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Management 2
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  1. 1. Contemporary managers are learning many things because of the impact of the 21st century environment. Which of the following is NOT one of the things that contemporary managers are learning to do?
    A. Contemporary managers are learning to respond to unrelenting new demands.
    B. Contemporary managers are learning how to succeed in a world of rapid technological change.
    C. Contemporary managers are learning to operate in a world that devalues information, quality and speed.
    D. Contemporary managers are learning how to succeed in an environment of continued globalisation of markets and business activities.
    E. Contemporary managers are learning how to succeed in a world of intense competition.
    C. Contemporary managers are learning to operate in a world that devalues information, quality and speed.
    (this multiple choice question has been scrambled)
  2. 2. An organisation can create a __________ by utilising a __________ that clearly sets it apart from its competitors and gives it an advantage over them in the marketplace.
    A. competitive advantage, core competency
    B. general environment, specific environment
    C. core competency, competitive advantage
    D. core advantage, competitive competency
    E. competitive advantage, specific environment
    A. competitive advantage, core competency
    (this multiple choice question has been scrambled)
  3. 3. An organisation can achieve a competitive advantage through which of the following ways?
    a. Pricing and customer service
    b. Cost efficiency and quality
    c. Customer service and quality
    d. All of the above
    e. None of the above
    d. All of the above
  4. 4. The key result of achieving a competitive advantage is
    A. an ability to establish a monopolistic market position.
    B. an ability to sidestep government regulations.
    C. an ability to consistently do something of high value that one's competitors cannot replicate or do as well.
    D. an ability to drive the competition out of business and to make extraordinarily high profits.
    E. an ability to dictate consumer needs and preferences.
    C. an ability to consistently do something of high value that one's competitors cannot replicate or do as well.
    (this multiple choice question has been scrambled)
  5. 5. __________ is especially important in the demanding global economy because nowhere in the world can managers rest on past successes and ignore what others are doing, either at home or abroad.
    A. Competitive advantage
    B. Strategic advantage
    C. Management advantage
    D. Core advantage
    E. Market advantage
    A. Competitive advantage
    (this multiple choice question has been scrambled)
  6. 6. The __________ consists of all the background conditions in the external environment of an organisation that form a general context for managerial decision making.
    A. specific environment
    B. task environment
    C. general environment
    D. organisational environment
    E. management environment
    C. general environment
    (this multiple choice question has been scrambled)
  7. 7. General environment conditions exclude which one of the following categories?
    A. Legal-political conditions
    B. Human relations conditions
    C. Natural environment conditions
    D. Economic conditions
    E. Technological conditions
    B. Human relations conditions
    (this multiple choice question has been scrambled)
  8. 8. Which of the following would NOT be a condition in the general environment?
    A. Legal-political conditions
    B. Technological conditions
    C. Social-cultural conditions
    D. Extent and nature of competition
    E. Economic conditions
    D. Extent and nature of competition
    (this multiple choice question has been scrambled)
  9. 9. Economic conditions in the general environment include
    A. nature and conditions of the physical environment.
    B. inflation, income levels, gross domestic product and unemployment.
    C. philosophy and objectives of political parties, as well as laws and governmental regulations.
    D. social values regarding human rights and the natural environment, trends in education and demographic patterns.
    E. development and availability of technology in the environment, including scientific advancements.
    B. inflation, income levels, gross domestic product and unemployment.
    (this multiple choice question has been scrambled)
  10. 10. Legal-political conditions in the general environment include
    A. social values regarding human rights and the natural environment, trends in education and demographic patterns.
    B. development and availability of technology in the environment, including scientific advancements.
    C. philosophy and objectives of political parties, as well as laws and governmental regulations.
    D. nature and conditions of the physical environment.
    E. inflation, income levels, gross domestic product and unemployment.
    C. philosophy and objectives of political parties, as well as laws and governmental regulations.
    (this multiple choice question has been scrambled)
  11. 11. Technological conditions in the general environment include
    A. philosophy and objectives of political parties, as well as laws and governmental regulations.
    B. social values regarding human rights and the natural environment, trends in education and demographic patterns.
    C. nature and conditions of the physical environment.
    D. inflation, income levels, gross domestic product and unemployment.
    E. development and availability of technology in the environment, including scientific advancements.
    E. development and availability of technology in the environment, including scientific advancements.
    (this multiple choice question has been scrambled)
  12. 12. Differences in general environment factors are most noticeable when
    A. organisations must deal with several different labour unions.
    B. organisations must rely on many suppliers.
    C. organisations discharge waste chemicals in the environment.
    D. organisations sell a variety of goods or services to their customers.
    E. organisations operate internationally.
    E. organisations operate internationally.
    (this multiple choice question has been scrambled)
  13. 13. Natural environment conditions in the general environment include
    A. inflation, income levels, gross domestic product, and unemployment.
    B. general state of nature and conditions of the natural environment.
    C. social values regarding human rights and the natural environment, trends in education, and demographic patterns.
    D. development and availability of technology in the environment, including scientific advancements.
    E. philosophy and objectives of political parties, as well as laws and governmental regulations.
    B. general state of nature and conditions of the natural environment.
    (this multiple choice question has been scrambled)
  14. 14. The specific environment can be described in terms of which of the following?
    a. Stakeholders
    b. Persons, groups or institutions that are affected by the organisation's performance
    c. The task environment
    d. All of the above
    e. None of the above
    d. All of the above
  15. 15. Persons, groups, and institutions that are affected in some way by the organisation's performance are referred to as
    A. agencies
    B. stakeholders
    C. target populations
    d. All of the above
    e. None of the above
    B. stakeholders
    (this multiple choice question has been scrambled)
  16. 16. All of the following are important stakeholder elements in the task environment of most organisations EXCEPT
    A. suppliers
    B. competitors
    C. regulators
    D. supervisors
    E. customers
    D. supervisors
    (this multiple choice question has been scrambled)
  17. 17. Which of the following would NOT be an important stakeholder element in the specific environment of most organisations?
    A. Competitors
    B. Employees
    C. Regulators
    D. Suppliers
    E. Customers
    B. Employees
    (this multiple choice question has been scrambled)
  18. 18. __________ are specific consumer or client groups, individuals and organisations that purchase the organisation's goods and/or use its services.
    A. Suppliers
    B. Employees
    C. Competitors
    D. Regulators
    E. Customers
    E. Customers
    (this multiple choice question has been scrambled)
  19. 19. __________ are specific providers of the human, information and financial resources and raw materials needed by the organisation to operate.
    A. Competitors
    B. Regulators
    C. Customers
    D. Suppliers
    E. Employees
    D. Suppliers
    (this multiple choice question has been scrambled)
  20. 20. __________ are specific government agencies and representatives, at the local, state, and national levels, that enforce laws and regulations affecting the organisation's operations.
    A. Suppliers
    B. Competitors
    C. Regulators
    D. Employees
    E. Customers
    C. Regulators
    (this multiple choice question has been scrambled)
  21. 21. __________ means that there is a lack of complete information regarding what developments will occur in the external environment.
    A. Environmental dynamism
    B. Environmental uncertainty
    C. Environmental complexity
    D. Environmental change
    E. Environmental information
    B. Environmental uncertainty
    (this multiple choice question has been scrambled)
  22. 22. All of the following are true statements regarding environmental uncertainty EXCEPT
    A. there is a lack of complete information concerning what developments will occur in the external environment.
    B. most organisations encounter relatively little uncertainty in their environments.
    C. complexity refers to the number of different factors that exist in the environment.
    D. environmental uncertainty makes it difficult to understand potential implications for the organisation.
    E. the rate of change in factors in the environment is one component of environmental uncertainty.
    B. most organisations encounter relatively little uncertainty in their environments.
    (this multiple choice question has been scrambled)
  23. 23. The greater the level of environmental uncertainty, the
    a. greater the level of environmental complexity and the rate of change in the environment.
    b. more attention that management must direct toward the external environment.
    c. greater the need for flexibility and adaptability in organisational designs and work practices.
    d. All of the above.
    e. None of the above.
    d. All of the above.
  24. 24. Which of the following types of organisations are becoming more flexible in an attempt to better deal with high amounts of environmental uncertainty?
    a. Businesses within those industries, which have been deregulated and must meet new competitive pressures
    b. Companies that were previously state-owned but now are privatised, and are forced to compete under open market conditions
    c. Telecommunications and airline companies
    d. All of the above
    e. None of the above
    d. All of the above
  25. 25. Individuals in an organisation who depend on the results of others' work in order to do their own jobs well are called
    A. jobbers.
    B. internal customers.
    C. quality experts.
    D. external customers.
    E. dependent employees.
    B. internal customers.
    (this multiple choice question has been scrambled)
  26. 26. Gloria assembles circuit boards in a computer manufacturing plant. She gets the chips for the boards from David, assembles the boards, and then forwards them to Judy, who puts them into the finished components. This example illustrates the concept of
    A. efficient task assignments.
    B. internal customers, who use the results of others' work to do their job.
    C. Deming's path to quality.
    D. integrated manufacturing processes.
    E. total quality management and shared responsibility.
    B. internal customers, who use the results of others' work to do their job.
    (this multiple choice question has been scrambled)
  27. 27. Which one of the following statements does NOT accurately describe a practical implication of the concept of internal customers?
    A. Any job or function in the organisation represents an internal customer.
    B. Customers have the right to expect high-quality and on-time inputs from earlier points in the workflow.
    C. Suppliers have the responsibility to deliver high-quality and on-time inputs to the next point in the workflow.
    D. Internal customers refer only to jobs that are directly involved with the manufacture of a product.
    E. Any job or function is both a customer and a supplier.
    D. Internal customers refer only to jobs that are directly involved with the manufacture of a product.
    (this multiple choice question has been scrambled)
  28. 28. __________ and __________ are two important lessons that have been learned by contemporary successful businesses.
    A. Always protect your reputation for shrewd financial management always treat your employees right
    B. Always protect your reputation for quality products/services always treat your customers right
    C. Always protect your profits always treat your customers right
    D. Always protect your reputation for quality products/services always treat your shareholders right
    E. Always protect your stockholders always treat your customers right
    B. Always protect your reputation for quality products/services always treat your customers right
    (this multiple choice question has been scrambled)
  29. 29. Harold, a dot-com entrepreneur, made the following statement in a meeting with his key managers: 'We need to focus our attention on determining what our customers want, where they want it, and when they want it.' Based on this statement, Harold is most likely trying to build
    A. a rapidly growing dot-com company.
    B. a framework for management analysis.
    C. a flexible organisation.
    D. an information technology driven business.
    E. a customer-driven organisation.
    E. a customer-driven organisation.
    (this multiple choice question has been scrambled)
  30. 30. Which of the following operations objectives should be used to guide value-added efforts in developing and maintaining a customer-driven organisation?
    A. High quality, low costs and on-time delivery
    B. High quantity, low costs and high profit margins
    C. High quality, minimal cycle time and efficient procedures
    D. High quality, motivated employees and low inventory carrying costs
    E. High quality, low costs and low scrap rates
    A. High quality, low costs and on-time delivery
    (this multiple choice question has been scrambled)
  31. 31. Since customer service can be an important source of competitive advantage, progressive managers
    a. work hard to establish and maintain high standards of customer service.
    b. provide every customer with goods and services that are high in quality and low in cost.
    c. meet every customer's needs and require them to wait, at most, only a short time.
    d. All of the above
    e. None of the above
    d. All of the above
  32. 32. Establishing and maintaining effective customer service can be an important source of
    A. sales management.
    B. strategic decision-making.
    C. public relations.
    D. strategic marketing.
    E. competitive advantage.
    E. competitive advantage.
    (this multiple choice question has been scrambled)
  33. 33. The use of __________ in the pursuit of competitive advantage is rapidly evolving with the support of information technology that allows organisations to maintain intense communication with customers as well as to gather and utilise data regarding the customers' needs and preferences.
    A. total quality management
    B. internal customer management
    C. value chain management
    D. customer relationship management
    E. supply chain management
    D. customer relationship management
    (this multiple choice question has been scrambled)
  34. 34. Achieving efficiency in all aspects of the __________ while ensuring the necessary flow and on-time availability of quality resources for customer-driven organisations is the fundamental goal of __________.
    A. quality chain quality chain management
    B. production chain production chain management
    C. value chain value chain management
    D. customer chain customer chain management
    E. supply chain supply chain management
    E. supply chain supply chain management
    (this multiple choice question has been scrambled)
  35. 35. __________ involves strategic management of all operations relating an organisation to the suppliers of its resources.
    A. Supply chain management
    B. Total quality management
    C. Customer relationship management
    D. Internal customer management
    E. Value chain management
    A. Supply chain management
    (this multiple choice question has been scrambled)
  36. 36. Organisations that want to compete in the world marketplace as 'world-class companies' can gain a competitive advantage by having their operations meet
    A. consumer protection standards.
    B. ISO standards.
    C. manufacturing supply standards.
    D. AAA standards.
    E. international Q standards.
    B. ISO standards.
    (this multiple choice question has been scrambled)
  37. 37. To receive ISO 9000 certification, companies must __________ and __________.
    A. apply for membership in the International Society for Operations (ISO) receive approval from the ISO membership committee.
    B. receive governmental approval to apply for the certification exam have at least 90% of the employees pass the certification exam.
    C. increase sales for three years in a row decrease customer complaints in each year.
    D. refine and upgrade quality in all operations ... undergo a rigorous assessment by outside auditors.
    E. undergo extensive managerial training be approved by the Management Development Institute.
    D. refine and upgrade quality in all operations ... undergo a rigorous assessment by outside auditors.
    (this multiple choice question has been scrambled)
  38. 38. Which of the following characteristics does NOT accurately describe the process of total quality management?
    A. Applying quality principles to all aspects of operations
    B. Making quality principles a part of the organisation's strategic objectives
    C. Committing the organisation to continuous quality improvement
    D. Striving to meet customers' needs by doing things right the first time
    E. Committing the organisation to the use of self-managing work teams
    E. Committing the organisation to the use of self-managing work teams
    (this multiple choice question has been scrambled)
  39. 39. Philip Crosby has developed what he calls the 'four absolutes' of management for total quality control. Which of the following is NOT one of Crosby's 'four absolutes' of management?
    A. Quality comes from defect prevention, not defect correction.
    B. Quality comes from multiple defect inspections.
    C. Quality as a performance standard must mean defect-free work.
    D. Quality means conformance to standards.
    E. Quality saves money.
    B. Quality comes from multiple defect inspections.
    (this multiple choice question has been scrambled)
  40. 40. According to W. Edwards Deming, a quality problem could be attributed to which of the following causes?
    a. The cause of a quality problem may be an employee.
    b. The cause of a quality problem may be a machine.
    c. The cause of a quality problem may be a problem with the production and operations systems itself.
    d. All of the above are potential causes of quality problems.
    e. None of the above are potential causes of quality problems.
    d. All of the above are potential causes of quality problems.
  41. 41. W. Edwards Deming's comprehensive, rigorous, and learning-based approach to quality emphasises
    A. constant correction of defects and termination of employees responsible for the defects.
    B. use of statistical methods to fix blame for low quality.
    C. use of up-to-date technology to compensate for poorly trained workers.
    D. continuous commitment to maximising corporate profits.
    E. constant innovation, use of statistical methods and a continuous commitment to up-to-date training.
    E. constant innovation, use of statistical methods and a continuous commitment to up-to-date training.
    (this multiple choice question has been scrambled)
  42. 42. Employee involvement and participation in the search for quality solutions is an important part of any
    A. bureaucratic organisation.
    B. quality management process.
    C. supervisor's responsibility for operational efficiency
    D. analysis of the organisation's environment.
    E. modern human resource management program
    B. quality management process.
    (this multiple choice question has been scrambled)
  43. 43. The basic philosophy of __________ is that organisation members should never be satisfied with current performance.
    A. supply chain analysis
    B. performance management
    C. human resources management
    D. performance appraisal
    E. continuous improvement
    E. continuous improvement
    (this multiple choice question has been scrambled)
  44. 44. An important aspect of __________ is the belief that organisation members should find ways to serve customers' needs more quickly.
    A. performance management
    B. performance appraisal
    C. supply chain analysis
    D. continuous improvement
    E. human resources management
    D. continuous improvement
    (this multiple choice question has been scrambled)
  45. 45. The main objective of using a(n) __________ is to have the members assume responsibility for quality and to apply everyone's full creative potential in achieving it.
    A. product development team
    B. research and design department
    C. focus group
    D. quality circle
    E. employee relations team
    D. quality circle
    (this multiple choice question has been scrambled)
  46. 46. A(n) __________ is a group of employees who meet regularly to discuss ways of improving the quality of their products or services.
    A. employee relations team
    B. research and design department
    C. focus group
    D. product development team
    E. quality circle
    E. quality circle
    (this multiple choice question has been scrambled)
  47. 47. Cost savings from improved quality and greater customer satisfaction as well as improved worker morale and commitment are among the benefits that can be provided by a
    A. quality circle.
    B. human resources department.
    C. product development team.
    D. focus group.
    E. first-line supervisor.
    A. quality circle.
    (this multiple choice question has been scrambled)
  48. 48. Information technology can be used to improve quality management in all of the following ways EXCEPT
    A. to improve relationships with customers.
    B. to improve relationships with governmental regulatory agencies.
    C. to streamline efficiencies in internal operations.
    D. to streamline efficiencies in the supply chain.
    E. for benchmarking to stay abreast of best practices elsewhere.
    B. to improve relationships with governmental regulatory agencies.
    (this multiple choice question has been scrambled)
  49. 49. Which one of the following characteristics does NOT accurately describe the role that technology plays in the quality aspects of operations?
    A. Boutique engineering
    B. Agile manufacturing
    C. Mass customisation
    D. Lean production
    E. Flexible manufacturing
    A. Boutique engineering
    (this multiple choice question has been scrambled)
  50. 50. __________ uses new technologies to streamline systems and allow work to be performed with fewer workers and smaller inventories.
    A. Flexible manufacturing
    B. Customised design
    C. Mass customisation
    D. Agile manufacturing
    E. Lean production
    E. Lean production
    (this multiple choice question has been scrambled)
  51. 51. Providing individualised products quickly and with the production efficiencies once only associated with the mass production of uniform products can be accomplished by using techniques such as __________ and __________.
    A. quick process design à mass distribution management
    B. lean production à individualised marketing
    C. flexible manufacturing à supply chain customisation
    D. agile manufacturing à mass customisation
    e. None of the above answers is correct.
    D. agile manufacturing à mass customisation
    (this multiple choice question has been scrambled)
  52. 52. Modern production systems utilise __________ to better integrate the various aspects of manufacturing as well as to permit modifications to be made quickly and in a cost-efficient fashion.
    A. strategic management
    B. quality circles
    C. computer-based technology
    D. integrative brainstorming sessions
    E. decision support systems
    C. computer-based technology
    (this multiple choice question has been scrambled)
  53. 53. Progressive manufacturers that create a design that lowers production costs and improves quality in all stages of production are using a practice known as
    A. design for disassembly.
    B. continuous improvement.
    C. design for manufacturing.
    D. benchmarking.
    E. operations engineering.
    C. design for manufacturing.
    (this multiple choice question has been scrambled)
  54. 54. Mike's work focuses on making a difference in how things are produced and at what level of cost and quality. His job is concerned with
    A. Crosby's 'four absolutes' of management.
    B. the Deming's '14 Points to Quality'.
    C. continuous improvement.
    D. developing a 'good' product design.
    E. ISO 9000 certification.
    D. developing a 'good' product design.
    (this multiple choice question has been scrambled)
  55. 55. A manufacturing approach that designs products with attention to how their component parts will be used when the product life ends is called
    A. design for engineering.
    B. benchmarking.
    C. continuous improvement.
    D. design for disassembly.
    E. product engineering.
    D. design for disassembly.
    (this multiple choice question has been scrambled)
  56. 56. The internal culture of an organisation has the potential to
    a. shape attitudes and reinforce common beliefs
    b. direct behaviour
    c. establish performance expectations and the motivation to fulfil them
    d. All of the above
    e. None of the above
    d. All of the above
  57. 57. Jimmy is new to the ZYX Organisation. He asks his supervisor why production standards are not modified to reflect market competition. His supervisor says, 'That is the way we do things around here.' The supervisor's comment is an example of
    A. an outdated production manual.
    B. the supervisor's motto.
    C. the organisational culture.
    D. the corporate mission.
    E. a supervisor's principle.
    C. the organisational culture.
    (this multiple choice question has been scrambled)
  58. 58. The best organisations that have strong cultures will likely do all the following EXCEPT
    A. discourage innovation.
    B. promote teamwork.
    C. show respect for members.
    D. encourage adaptability.
    E. encourage continuous improvement.
    A. discourage innovation.
    (this multiple choice question has been scrambled)
  59. 59. Observable culture is seen through which of the following elements of organisational life?
    A. Stories, symbols, heroes and rites and rituals
    B. Core culture and corporate culture
    C. Stories, relevance, pervasiveness and strength
    D. Symbols and rites
    E. Strategy, performance, structure and worker involvement
    A. Stories, symbols, heroes and rites and rituals
    (this multiple choice question has been scrambled)
  60. 60. While walking through the offices during an interview with the marketing director, John notices the way people dress, the arrangement of their offices, and how the employees treat each other when passing in the hallways. This information about the company reflects its
    A. symbols.
    B. core culture.
    C. displayed culture.
    D. environmental culture.
    E. observable culture.
    E. observable culture.
    (this multiple choice question has been scrambled)
  61. 61. An investment firm is reviewing the performance of a small corporation, noting its track record in product innovation, the quality of work life of employees, and the organisation's degree of involvement in environmental concerns. The investment firm seems to be interested in gathering information about which aspect of the company's culture?
    A. Displayed corporate culture
    B. Environmental concerns
    C. Core culture
    D. Observable culture
    E. Profits
    C. Core culture
    (this multiple choice question has been scrambled)
  62. 62. Highly successful companies typically emphasise which of the following core values?
    A. Strategy, performance, structure and worker involvement.
    B. Stories, symbols, heroes and rites and rituals.
    C. Symbols, stories and strategies.
    D. Performance excellence, innovation, social responsibility, integrity, worker involvement, customer service and teamwork.
    E. Observable behaviour, management strategy, mission statement and strategic objectives.
    D. Performance excellence, innovation, social responsibility, integrity, worker involvement, customer service and teamwork.
    (this multiple choice question has been scrambled)
  63. 63. The underlying beliefs that influence the behaviour of organisation members and actually give rise to the different aspects of observable culture can be described as the
    A. human values.
    B. behavioural guidelines.
    C. rites of passage.
    D. observable culture.
    E. core values.
    E. core values.
    (this multiple choice question has been scrambled)
  64. 64. Good __________ highlight the observable culture by repeatedly telling key stories and frequently using rites and rituals to glorify the performance of the organisation and its members.
    A. managers
    B. chief executive officers
    C. chief operating officers
    D. team leaders
    E. symbolic leaders
    E. symbolic leaders
    (this multiple choice question has been scrambled)
  65. 65. Leaders at any level of the organisation should promote core values that
    a. support key performance objectives.
    b. are known by all members of the organisation or group.
    c. are accepted by everyone involved.
    d. All of the above
    e. None of the above
    d. All of the above
  66. 66. Relevance, pervasiveness, and strength are the three criteria for evaluating the
    A. rules of conduct in most organisations.
    B. core values of an organisation's culture.
    C. goals for managerial excellence.
    D. qualities for the organisation's strategic objectives.
    E. desired outcomes of the organisation's external environment.
    B. core values of an organisation's culture.
    (this multiple choice question has been scrambled)
  67. 67. A __________ is someone who uses symbols well to establish and maintain a desired organisational culture.
    A. symbolic leader
    B. communications specialist
    C. organisational leader
    D. cultural manager
    E. business executive
    A. symbolic leader
    (this multiple choice question has been scrambled)
  68. 68. Newly hired workers at Disney World are counselled to always think of themselves as more than employees; they are key 'members of the cast'. They are told that Disney is not just any business, but an 'entertainment' business. This is an example of Disney World's use of
    A. company goals.
    B. language metaphors.
    C. language barriers.
    D. hiring policy.
    E. disciplinary procedures.
    B. language metaphors.
    (this multiple choice question has been scrambled)
  69. 69. Which of the following statements accurately describe the direction(s) in which organisational culture is developing?
    a. Building a culture to enable an organisation to gain a competitive advantage
    b. Building a culture that values diversity in the workplace
    c. Building a culture that ensures high ethical standards
    d. All of the above
    e. None of the above
    d. All of the above
  70. 70. Which of the following statements does NOT accurately describe an attribute or characteristic of diversity?
    A. Diversity is a potential source of competitive advantage.
    B. Diversity includes everyone, including white males.
    C. The way people are treated at work reflects the organisation's culture.
    D. Race and gender are the only diversity dimensions that are relevant to the workplace.
    E. Doing the right things in organisational leadership can enable the company to gain competitive advantage through diversity.
    D. Race and gender are the only diversity dimensions that are relevant to the workplace.
    (this multiple choice question has been scrambled)
  71. 71. Organisations that display characteristics such as pluralism and the absence of prejudice and discrimination are examples of
    A. technologically advanced organisations.
    B. structurally designed organisations.
    C. multicultural organisations.
    D. pluralistic organisations.
    E. conflict resolution companies.
    C. multicultural organisations.
    (this multiple choice question has been scrambled)
  72. 72. __________ refers to pluralism and the respect for diversity in the workplace.
    A. Cultural management
    B. A strong culture
    C. Cultural diversity
    D. Multiculturalism
    E. An ethical culture
    D. Multiculturalism
    (this multiple choice question has been scrambled)
  73. 73. __________ display characteristics such as structural integration, informal network integration, and minimum inter-group conflict.
    A. Conflict resolution companies.
    B. Structurally designed organisations
    C. Multicultural organisations
    D. Technologically advanced organisations
    E. Pluralistic organisations
    C. Multicultural organisations
    (this multiple choice question has been scrambled)
  74. 74. Denise is applying for a position with a medium-sized, but rapidly growing insurance company. She notices that there are several senior citizens and female managers of different racial backgrounds. They all seem to be very supportive of the other workers. Denise surmises that this company must be
    A. a good organisation for women
    B. a dysfunctional place to work
    C. a minority-owned organisation
    D. a multicultural organisation
    E. an ethically sound organisation
    D. a multicultural organisation
    (this multiple choice question has been scrambled)
  75. 75. Which of the following is NOT a subculture that can be found in an organisation?
    A. Ethnic subcultures
    B. Generational subcultures
    C. Educational subcultures
    D. Gender subcultures
    E. Racial subcultures
    C. Educational subcultures
    (this multiple choice question has been scrambled)
  76. 76. Which of the following statements provides an accurate description about subcultures?
    A. Functional subcultures consist of different ethnic and racial groups that work well together.
    B. Occupational subcultures refer to people who develop strong identities with their work groups and specific areas of task responsibilities.
    C. Functional subcultures are composed of 'salaried professionals' such as lawyers, scientists, engineers and accountants.
    D. Ethnic subcultures reflect gaps that exist between people who grew up and are growing up during different periods of history, and whose values have thus evolved under different influences.
    E. Gender subcultures reflect differences in the values and beliefs of women and men.
    E. Gender subcultures reflect differences in the values and beliefs of women and men.
    (this multiple choice question has been scrambled)
  77. 77. One of the following statements does NOT correctly describe the challenges faced by minorities. Which statement is the incorrect statement?
    A. In Australia and New Zealand, disabled workers have benefited as much as other groups have from the economic growth of the 1990s.
    B. Differences are often distributed unequally across organisational levels or among work functions.
    C. Minority members face special economic and work challenges, and these challenges are not always highly visible.
    D. Even though organisations are changing, most senior executives in large organisations are older, white and male.
    E. More workforce diversity is likely to exist at lower and middle levels of most organisations than at the top.
    A. In Australia and New Zealand, disabled workers have benefited as much as other groups have from the economic growth of the 1990s.
    (this multiple choice question has been scrambled)
  78. 78. The daily work challenges that can be faced by minority subcultures in organisations include all of the following EXCEPT
    A. clear advancement paths.
    B. lack of sensitivity.
    C. sexual harassment.
    D. misunderstanding.
    E. pay discrimination.
    A. clear advancement paths.
    (this multiple choice question has been scrambled)
  79. 79. The __________ is a hidden barrier that limits the advancement of minorities in some organisations.
    A. supply chain
    B. diversity restraint
    C. affirmative action procedure
    D. glass ceiling
    E. minority promotion policy
    D. glass ceiling
    (this multiple choice question has been scrambled)
  80. 80. In addressing diversity issues, organisational leaders should realise that __________ want respect for their talents and a work setting that allows them to achieve their full potential.
    A. artists
    B. musicians
    C. minority workers
    d. All of the above
    e. None of the above
    C. minority workers
    (this multiple choice question has been scrambled)
  81. 81. As the newly appointed manager of a one of the major divisions of a large company, Barbara stated that one of her objectives was to create a workplace environment that allows all kinds of people to reach their full potential in the pursuit of the division's objectives. Barbara's statement indicates that she is committed to
    A. management by objectives
    B. managing diversity
    C. managing the natural environment
    D. human resource management
    E. impressing the company's top executives
    B. managing diversity
    (this multiple choice question has been scrambled)
  82. 82. __________ is a leadership approach to diversity in which leadership commits the organisation to hiring and advancing minority groups and women.
    A. Managing diversity
    B. Valuing diversity
    C. Affirmative action
    D. Human resource management
    E. Subcultural management
    C. Affirmative action
    (this multiple choice question has been scrambled)
  83. 83. __________ is a leadership approach to diversity in which leadership commits the organisation to education and training program designed to help people better understand and respect individual differences.
    A. Human resource training
    B. Personality education
    C. Valuing diversity
    D. Affirmative action
    E. Managing diversity
    C. Valuing diversity
    (this multiple choice question has been scrambled)
  84. 84. __________ is a leadership approach to diversity in which leadership commits to changing the organisational culture to empower and include all people.
    A. Organisation development
    B. Managing diversity
    C. Valuing diversity
    D. Cultural change management
    E. Affirmative action
    B. Managing diversity
    (this multiple choice question has been scrambled)
  85. 85. Which of the following statements about a diverse workforce is NOT true?
    A. A diverse workforce makes good business sense in all contexts of organisational action.
    B. A diverse workforce is best aligned with the needs and expectations of a diverse customer base.
    C. A diverse workforce offers a rich pool of talents, ideas and viewpoints that are useful for solving the complex problems of highly competitive and often-uncertain environments.
    D. A diverse workforce helps an organisation to better understand and serve the needs of the global marketplace.
    E. A diverse workforce presents little management challenge in addressing various human resources issues.
    E. A diverse workforce presents little management challenge in addressing various human resources issues.
    (this multiple choice question has been scrambled)
  86. 86. Which of the following statements does NOT accurately describe a characteristic of effective diversity leadership?
    A. It enables managers and people working at all levels of responsibility to benefit from a strong culture based on participation, involvement and empowerment.
    B. It promotes a culture that highly values the talents, ideas and creative potential of the majority members.
    C. It promotes inclusive cultures that allow all the organisation's human resources to be utilised to their fullest potential.
    D. It respects diversity by being fully responsive to personal needs and non-work pressures faced by diverse members.
    E. It enables all organisational members to feel good about their membership and performance contributions.
    B. It promotes a culture that highly values the talents, ideas and creative potential of the majority members.
    (this multiple choice question has been scrambled)
  87. 87. In contemporary business, the concept of inclusiveness involves all of the following elements EXCEPT
    A. drawing on diversity to better align organisations with the challenges and opportunities of the modern environment.
    B. valuing the talents of persons of various religious, cultural and national backgrounds, and persons who are not heterosexual.
    C. ensuring that all stakeholders receive their fair share of the 'corporate pie'.
    D. valuing diversity and building multicultural organisations that include everyone.
    E. realising that the human talent pool includes older workers, persons with disabilities, and women.
    C. ensuring that all stakeholders receive their fair share of the 'corporate pie'.
    (this multiple choice question has been scrambled)
  88. 88. A diversity-mature individual is someone who can positively and honestly answer all of the following questions EXCEPT
    A. Do you accept personal responsibility for improving your performance?
    B. Do you understand important diversity concepts?
    C. Do you allocate resources on the basis of personal friendship?
    D. Do you understand yourself and your organisation?
    E. Do you accept personal responsibility for improving your organisation's performance?
    C. Do you allocate resources on the basis of personal friendship?
    (this multiple choice question has been scrambled)
  89. 89. A diversity-mature individual is someone who can positively and honestly answer which of the following questions?
    a. Are you able to cope with complexity and tensions in addressing diversity?
    b. Are you willing to challenge the way things are?
    c. Are you willing to learn continuously?
    d. All of the above.
    e. None of the above.
    d. All of the above.

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