Management 6

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Management 6
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Management 6
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  1. 1. According to the textbook, ethical behaviour is
    A. the same as legal behaviour in the context of business.
    B. what is accepted as 'good' or 'right' as opposed to 'bad' or 'wrong' in the context of the governing moral code.
    C. interpreted outside the legal frame of reference.
    d. All of the above
    e. None of the above
    B. what is accepted as 'good' or 'right' as opposed to 'bad' or 'wrong' in the context of the governing moral code.
    (this multiple choice question has been scrambled)
  2. 2. Which of the following statements does NOT provide an accurate description of ethics?
    A. Ethics provides principles that help people make moral choices among alternative courses of action.
    B. Ethics provides principles to guide the behaviour of groups.
    C. Ethics is a set of principles that guide the organisation's analysis of its external environment and the formulation of actions to respond to that environment.
    D. Ethics provides principles to guide the behaviour of individuals.
    E. Ethics is the code of moral principles that sets standards of 'good' versus 'bad' or 'right' versus 'wrong'.
    C. Ethics is a set of principles that guide the organisation's analysis of its external environment and the formulation of actions to respond to that environment.
    (this multiple choice question has been scrambled)
  3. 3. The utilitarian view of ethical behaviour is that which
    A. advances the pursuit of long-term self-interests.
    B. ensures that people are treated impartially and fairly.
    C. provides the greatest good for the greatest number of people.
    D. ensures the resolution of personal moral dilemmas.
    E. respects and protects the individual's fundamental rights.
    C. provides the greatest good for the greatest number of people.
    (this multiple choice question has been scrambled)
  4. 4. Most ethical problems in the workplace arise when people are asked to do or are about to do something that
    A. violates the organisation's policies.
    B. is illegal.
    C. goes against work group standards.
    D. violates their personal conscience.
    E. violates social norms.
    D. violates their personal conscience.
    (this multiple choice question has been scrambled)
  5. 5. The underlying beliefs and attitudes that help determine behaviour are referred to as
    A. personal standards.
    B. morals.
    C. social norms.
    D. values.
    E. ethics.
    D. values.
    (this multiple choice question has been scrambled)
  6. 6. To the extent that __________ vary among people, we can expect different interpretations of what behaviour is ethical or unethical in a given situation.
    A. needs
    B. laws
    C. values
    D. motives
    E. perceptions
    C. values
    (this multiple choice question has been scrambled)
  7. 7. The main emphasis of the individualism view of ethical behaviour is
    A. evaluating a decision on the basis of its impartiality and fairness.
    B. promoting honesty and integrity.
    C. ensuring that the greatest number of people benefit to the greatest extent possible.
    D. ensuring that people's rights are protected and respected.
    E. assessing the implications of a decision in terms of its long-term personal consequences.
    E. assessing the implications of a decision in terms of its long-term personal consequences.
    (this multiple choice question has been scrambled)
  8. 8. The individualism view is supposed to promote __________ but in business practice it may result in __________.
    A. narcissism; procedural justice
    B. pushing the law to its outer limits; interactional justice
    C. honesty and integrity; pushing the law to its outer limits
    D. running roughshod over other people to achieve personal objectives; honesty and integrity
    E. personal enrichment; organisational enrichment
    C. honesty and integrity; pushing the law to its outer limits
    (this multiple choice question has been scrambled)
  9. 9. The main emphasis of the moral-rights view of ethical behaviour is
    A. ensuring that the greatest number of people benefit to the greatest extent possible.
    B. promoting honesty and integrity.
    C. assessing the implications of a decision in terms of its long-term personal consequences.
    D. ensuring that people's rights are protected and respected.
    E. evaluating a decision on the basis of its impartiality and fairness.
    D. ensuring that people's rights are protected and respected.
    (this multiple choice question has been scrambled)
  10. 10. In contemporary organisations, __________ concerns the protection of employees with respect to their rights to privacy, due process, free speech, free consent, health and safety, and freedom of conscience.
    A. the collectivism view.
    B. the moral-rights view.
    C. the utilitarian view.
    D. the justice view.
    E. the individualism view.
    B. the moral-rights view.
    (this multiple choice question has been scrambled)
  11. 11. The main emphasis of the justice view of ethical behaviour is
    A. assessing the implications of a decision in terms of its long-term personal consequences.
    B. ensuring that people's rights are protected and respected.
    C. ensuring that the greatest number of people benefit to the greatest extent possible.
    D. promoting honesty and integrity.
    E. evaluating a decision on the basis of its impartiality and fairness.
    E. evaluating a decision on the basis of its impartiality and fairness.
    (this multiple choice question has been scrambled)
  12. 12. Using results-oriented performance criteria to judge what is best for most people in a business organisation is an application of which view of ethical behaviour?
    A. The moral-rights view
    B. The individualism view
    C. The justice view
    D. The utilitarian view
    E. The collectivism view
    C. The justice view
    (this multiple choice question has been scrambled)
  13. 13. Suppose that a lecturer's main concern in grading term papers is to evaluate the papers and assign grades fairly and objectively in light of the requirements and grading scale contained in the course syllabus. From an ethics perspective, this is an example of the lecturer adopting which of the following views?
    A. The individualism view
    B. The justice view
    C. The collectivism view
    D. The moral-rights view
    E. The utilitarian view
    B. The justice view
    (this multiple choice question has been scrambled)
  14. 14. Not taking sexual harassment allegations against top management as seriously as allegations against supervisors is an example of violating the principle of
    A. equitable policy.
    B. ethical management.
    C. moral justice.
    D. procedural justice.
    E. distributive justice.
    D. procedural justice.
    (this multiple choice question has been scrambled)
  15. 15. The degree to which people are treated the same without regard to ethnicity, race, gender and age is the concept of
    A. moral justice.
    B. procedural justice.
    C. equitable policy.
    D. ethical management.
    E. distributive justice.
    E. distributive justice.
    (this multiple choice question has been scrambled)
  16. 16. The degree to which other people are treated with dignity and respect deals with the issue of
    A. procedural justice.
    B. interactional justice.
    C. distributive justice.
    D. individualism.
    E. utilitarianism.
    B. interactional justice.
    (this multiple choice question has been scrambled)
  17. 17. Michele is a bank officer who takes the time to fully explain to an applicant why he was turned down for a loan. Michele is reflecting the ethical concern of ______ in her behaviour.
    A. distributive justice
    B. interactional justice
    C. utilitarianism
    D. individualism
    E. procedural justice
    B. interactional justice
    (this multiple choice question has been scrambled)
  18. 18. Critics claim that __________ is a form of __________, or the attempt to externally impose one's ethical standards on others.
    A. ethical imperialism; cultural relativism
    B. ethical imperialism; Romanesque law
    C. cultural relativism; cultural universalism
    D. universalism; ethical imperialism
    E. cultural relativism; ethical imperialism
    D. universalism; ethical imperialism
    (this multiple choice question has been scrambled)
  19. 19. An executive who assumes that ethical standards are universal in nature and should apply absolutely across cultures and national boundaries is operating under which cultural behaviour?
    A. Cultural relativism
    B. Cultural socialism
    C. Ethical realism
    D. Ethical universalism
    E. Cultural activism
    D. Ethical universalism
    (this multiple choice question has been scrambled)
  20. 20. Creating a corporate culture that values employees, customers and suppliers is a core value that
    A. promotes good citizenship.
    B. respects human dignity.
    C. respects basic rights.
    D. enhances social concerns.
    E. respects stakeholder interests.
    B. respects human dignity.
    (this multiple choice question has been scrambled)
  21. 21. Which of the following does NOT accurately describe the universal values of respect for human dignity or respect for basic rights?
    A. Keeping a safe workplace
    B. Producing safe goods and services
    C. Supporting social institutions, including economic and educational systems
    D. Avoiding anything that threatens people's education and living standards
    E. Protecting the rights of employees and customers
    C. Supporting social institutions, including economic and educational systems
    (this multiple choice question has been scrambled)
  22. 22. When some action must be taken but there is not a clear 'right' or 'wrong' approach, a person is faced with a(n)
    A. ethical dilemma.
    B. situation to avoid.
    C. managerial decision.
    D. moral pinch.
    E. lawsuit.
    A. ethical dilemma.
    (this multiple choice question has been scrambled)
  23. 23. If a manager makes a co-worker feel uncomfortable because of inappropriate comments or actions regarding sexuality, the manager may get caught in an ethical dilemma involving
    A. discrimination.
    B. sexual harassment.
    C. customer confidence.
    D. conflicts of interest.
    E. organisational resources.
    B. sexual harassment.
    (this multiple choice question has been scrambled)
  24. 24. Ethical dilemmas in the form of __________ may occur where a manager takes a bribe, kickback or extraordinary gift in return for making a decision favourable to the gift giver.
    A. sexual harassment
    B. conflicts of interest
    C. organisational resources
    D. discrimination
    E. customer confidence
    B. conflicts of interest
    (this multiple choice question has been scrambled)
  25. 25. Ethical dilemmas in the form of __________ may occur where a manager has privileged information regarding the activities of a customer and shares that information with another party.
    A. discrimination
    B. customer confidence
    C. organisational resources
    D. conflicts of interest
    E. sexual harassment
    B. customer confidence
    (this multiple choice question has been scrambled)
  26. 26. The results of a Harvard Business Review survey indicated that the ethical issues most frequently encountered by the magazine's subscribers involved all but which one of the following?
    A. Dishonesty in communication with top management
    B. Dishonesty in communication with government agencies
    C. Dishonesty in communication with subordinates
    D. Dishonesty in communication with clients
    E. Dishonesty in advertising
    C. Dishonesty in communication with subordinates
    (this multiple choice question has been scrambled)
  27. 27. A survey of Harvard Business Review subscribers revealed that many ethical dilemmas involve conflicts with
    a. superiors.
    b. subordinates.
    c. customers.
    d. All of the above
    e. None of the above
    d. All of the above
  28. 28. The text reports that managers sometimes pressure their subordinates to engage in various unethical activities. Which of the following in NOT one of these unethical activities?
    A. Doing personal favours for the boss
    B. Doing business with the boss's friends
    C. Overlooking the boss's wrongdoings
    D. Signing false documents
    E. Supporting incorrect viewpoints
    A. Doing personal favours for the boss
    (this multiple choice question has been scrambled)
  29. 29. In submitting her expense report for a recent business trip, Shirley sought reimbursement for some personal entertainment expenses. Knowing that the company policy precluded such reimbursement, she reported higher amounts for taxi fares and tips than she actually spent. Which of the following rationalisations most likely applies to Shirley's actions?
    A. No one will ever know about it.
    B. It's in everyone's best interests.
    C. It's not really illegal.
    d. A and B above
    e. B and C above
    A. No one will ever know about it.
    (this multiple choice question has been scrambled)
  30. 30. The text identifies different ways of dealing with the four rationalisations that are commonly used to justify unethical behaviour. Which one of the following courses of action is NOT a recommended way for dealing with at least one of the four rationalisations?
    A. Make sure everyone knows that wrongdoing will be punished whenever it is discovered.
    B. When in doubt about a decision to be made or an action to be taken, don't do it.
    C. Look beyond the short-term results to address longer term implications.
    D. If other people and other companies are doing it, you are justified in doing it too.
    e. Organisational loyalty should not stand above the law and social morality.
    B. When in doubt about a decision to be made or an action to be taken, don't do it.
    (this multiple choice question has been scrambled)
  31. 31. Personal factors that help determine managerial ethics include
    A. ethical climate of the industry.
    B. behaviour of peers.
    C. government regulation.
    D. organisational policies.
    E. religious values.
    E. religious values.
    (this multiple choice question has been scrambled)
  32. 32. When Aaron Jenkins kept 1000 workers on the payroll after his clothing factory burned down, his ethical behaviour was influenced by the __________ factor.
    A. environment
    B. person
    C. organisation
    D. corporate
    E. social
    B. person
    (this multiple choice question has been scrambled)
  33. 33. Anita Roddick's 11-point charter on ethical conduct at the Body Shop International is an example of the influence of __________ on ethical behaviour.
    A. behaviour of peers and supervisors
    B. formal policies of the employing organisation
    C. religious values
    D. government regulation
    E. personal standards and needs
    B. formal policies of the employing organisation
    (this multiple choice question has been scrambled)
  34. 34. Ethics training refers to
    A. training on the laws under which 'white collar' criminals are prosecuted.
    B. teaching corporate outlines for formal corporate codes of ethics.
    C. structured programs to help participants understand the ethical aspects of decision making, and how to incorporate ethical standards into their daily lives.
    D. learning about corporate guidelines for ethical employee conduct.
    E. exposure to governmental regulations for defence contractors.
    C. structured programs to help participants understand the ethical aspects of decision making, and how to incorporate ethical standards into their daily lives.
    (this multiple choice question has been scrambled)
  35. 35. Ethics training should be designed to
    a. help people deal with ethical issues while under pressure.
    b. help people incorporate ethical standards into their daily work behaviour.
    c. help people to have the moral courage to do what is right.
    d. All of the above
    e. None of the above
    d. All of the above
  36. 36. According to the text, an important way for double-checking the ethics of a decision is to ask which one of the following questions?
    A. How would I feel if a competitor loses business as a result of this decision?
    B. How would I feel about this decision if it makes a lot of money for the company?
    C. How would I feel if this decision harms someone?
    D. How would I feel if my family finds out about my decision?
    E. How would I feel if I receive a large bonus as a result of making this decision?
    D. How would I feel if my family finds out about my decision?
    (this multiple choice question has been scrambled)
  37. 37. According to the text, an important way to test whether a decision is consistent with one's personal ethical standards is to ask which of the following questions?
    A. How would I feel about this if my decision is printed in the local newspaper?
    B. How would I feel if my employer loses a lot of money as a result of this decision?
    C. How would I feel if this decision harms someone?
    D. All of these questions are important ways of testing the ethics of a decision.
    E. None of these questions is an important way of testing the ethics of a decision.
    A. How would I feel about this if my decision is printed in the local newspaper?
    (this multiple choice question has been scrambled)
  38. 38. A strict chain of command, strong work group identities and ambiguous priorities are
    A. mechanisms for resolving ethical dilemmas.
    B. organisational barriers to whistleblowing.
    C. essential components of moral quality circles.
    d. All of the above
    e. None of the above
    B. organisational barriers to whistleblowing.
    (this multiple choice question has been scrambled)
  39. 39. The __________ is an approach for gaining shared commitments to high ethical standards.
    A. autonomous work group
    B. shared ethics task force
    C. ethical work group
    D. moral quality circle
    E. worker ethics team
    D. moral quality circle
    (this multiple choice question has been scrambled)
  40. 40. __________ should act as ethical role models and set an ethical tone in their areas of responsibility.
    A. First-line or supervisory management
    B. Middle management
    C. Top and middle management levels only
    D. Top management
    E. All levels of management
    E. All levels of management
    (this multiple choice question has been scrambled)
  41. 41. Which of the following statements does NOT provide an accurate description regarding how pressure to achieve goals affects ethics and ethical behaviour?
    A. Employees often feel pressure to compromise personal standards to achieve company goals.
    B. Any manager can unwittingly encourage subordinates to engage in unethical behaviour by exerting too much pressure to achieve goals that are too difficult.
    C. Part of a manager's ethical responsibility is to be realistic in setting performance targets for others.
    D. Managers can create an ethical environment by setting goals that are extremely challenging and continuously push subordinates to achieve these goals.
    E. A company director can create an ethical climate by setting reasonable goals.
    D. Managers can create an ethical environment by setting goals that are extremely challenging and continuously push subordinates to achieve these goals.
    (this multiple choice question has been scrambled)
  42. 42. Official written guidelines for behaviour in situations susceptible to the creation of ethical dilemmas are referred to as the organisation's formal
    A. codes of ethics.
    B. employee mandate.
    C. management guidelines.
    D. employee handbook.
    E. corporate social responsibility.
    A. codes of ethics.
    (this multiple choice question has been scrambled)
  43. 43. Gap, Inc. expects certain ethical commitments from all its vendors. These ethical standards deal with all of the following EXCEPT
    A. discrimination.
    B. working conditions.
    C. forced labour.
    D. minimum wages and benefits.
    E. freedom of association.
    D. minimum wages and benefits.
    (this multiple choice question has been scrambled)
  44. 44. Formal codes of ethics are usually concerned with expressing how employees may be expected to behave in respect to all of the following EXCEPT
    A. response to bribes and kickbacks.
    B. choice of friends and acquaintances.
    C. confidentiality of corporate information.
    D. workforce diversity.
    E. political contributions.
    B. choice of friends and acquaintances.
    (this multiple choice question has been scrambled)
  45. 45. Codes of ethical conduct have several limitations. Which of the following is NOT one of these limitations?
    A. The value of an ethics code relies on the organisation's underlying human resource foundation.
    B. Ethical codes are not replacements for hiring people of integrity.
    C. Ethical codes provide automatic insurance for universal ethical conduct.
    D. Codes of ethical conduct cannot cover all situations.
    E. Ethical codes cannot replace leadership that is committed to being positive role models for the rest of the organisation's members.
    C. Ethical codes provide automatic insurance for universal ethical conduct.
    (this multiple choice question has been scrambled)
  46. 46. The value of any formal code of ethics relies on
    a. effective hiring practices that staff organisations with honest and moral people.
    b. committed managers who are willing to set examples and act as positive ethical role models.
    c. the underlying human resource foundations of the organisation.
    d. All of the above
    e. None of the above
    d. All of the above
  47. 47. Corporate social responsibility is defined as an obligation of the organisation to act in ways that serve both its own interests and the interests of its
    A. employers.
    B. customers.
    C. board of directors.
    D. stakeholders.
    E. many external stakeholders.
    E. many external stakeholders.
    (this multiple choice question has been scrambled)
  48. 48. __________ refers to an organisation's obligation to act in ways that serve its own interests as well as those of its many external stakeholders.
    A. A code of ethics
    B. Corporate social responsibility
    C. A formal policy statement
    D. A moral code
    E. Public accountability
    B. Corporate social responsibility
    (this multiple choice question has been scrambled)
  49. 49. The leadership beliefs that guide socially responsible organisational practices include all of the following EXCEPT
    A. reputation.
    B. people.
    C. communities.
    D. short-term success.
    E. natural environment.
    D. short-term success.
    (this multiple choice question has been scrambled)
  50. 50. Which of the following arguments is NOT against the assumption of social responsibility by business?
    A. Social responsibility will reduce business profits.
    B. Social responsibility will raise costs.
    C. Social responsibility will dilute the social power of business.
    D. Social responsibility will dilute the purpose of business.
    E. Social responsibility will give business too much social power.
    C. Social responsibility will dilute the social power of business.
    (this multiple choice question has been scrambled)
  51. 51. __________ is the social responsibility view that maintains the organisation must be concerned for the broader social welfare.
    A. The shareholder model
    B. The free market model
    C. The stakeholder view
    D. The classical view
    E. The socioeconomic view
    E. The socioeconomic view
    (this multiple choice question has been scrambled)
  52. 52. Which of the following statements does NOT support the argument that corporations should engage in socially responsible behaviour?
    A. Socially responsible behaviour improves the public image of business.
    B. Long-run profits for the business may improve or even be dependent on its degree of social responsibility.
    C. Social responsibility decreases the need for restrictive government regulation.
    D. Businesses have the resources and obligation to act in socially responsible ways.
    E. Pursuing socially responsible goals may dilute the purpose of the business.
    E. Pursuing socially responsible goals may dilute the purpose of the business.
    (this multiple choice question has been scrambled)
  53. 53. Which statement is MOST correct in terms of the textbook presentation of the public's expectations of business with respect to corporate social responsibility?
    A. Corporate social responsibility is not related to managerial ethics.
    B. There are increased expectations that organisations will act with genuine social responsibility.
    C. There are no compelling arguments against corporate social responsibility.
    D. Corporate social responsibility should be the concern of only top-level managers in organisations.
    E. The Australian legal system does not protect the rights of consumers against socially irresponsible business acts.
    B. There are increased expectations that organisations will act with genuine social responsibility.
    (this multiple choice question has been scrambled)
  54. 54. Which of the following statements regarding the relationship between social responsibility and financial performance is NOT true?
    A. Businesses can serve the public good and a broad pool of stakeholders as well as advance the financial interests of their shareholders.
    B. At worst, strong corporate social responsibility has no adverse impact on financial performance.
    C. High performance in social responsibility is seldom, if ever, associated with strong financial performance.
    D. High performance in social responsibility can be associated with strong financial performance.
    E. Recent evidence suggests that corporate social responsibility leads to improved financial performance that, in turn, leads to additional socially responsible actions.
    C. High performance in social responsibility is seldom, if ever, associated with strong financial performance.
    (this multiple choice question has been scrambled)
  55. 55. A social audit is
    A. a systematic assessment and reporting of an organisation's resource commitments and action accomplishments in areas of social responsibility.
    B. a survey of employees regarding their social preferences.
    C. a systematic assessment of the corporation's impact on its employees' social lives.
    D. an internal accounting audit requested by shareholders.
    E. a public opinion survey regarding the social impact of a corporation's actions.
    A. a systematic assessment and reporting of an organisation's resource commitments and action accomplishments in areas of social responsibility.
    (this multiple choice question has been scrambled)
  56. 56. The text identifies several criteria for evaluating socially responsible corporate behaviour. A company is meeting its __________ when it earns a profit through provision of goods and services desired by customers.
    A. stakeholder responsibility
    B. economic responsibility
    C. legal responsibility
    D. ethical responsibility
    E. discretionary responsibility
    B. economic responsibility
    (this multiple choice question has been scrambled)
  57. 57. Corporate social responsibility is reflected in the way a company deals with all of the following EXCEPT
    A. organisational politics.
    B. aid to education.
    C. general corporate philanthropy.
    D. labour relations.
    E. diversity practices.
    A. organisational politics.
    (this multiple choice question has been scrambled)
  58. 58. The text identifies several criteria for evaluating socially responsible corporate behaviour. A company is meeting its __________ when it operates within the law and according to the requirements of various external regulations.
    A. legal responsibility
    B. stakeholder responsibility
    C. ethical responsibility
    D. discretionary responsibility
    E. economic responsibility
    A. legal responsibility
    (this multiple choice question has been scrambled)
  59. 59. An organisation is meeting its ethical responsibility when it
    A. complies with the law and requirements of various external regulations.
    B. voluntarily moves beyond basic economic, legal and ethical expectations to provide leadership in advancing social wellbeing.
    C. anticipates socially responsible behaviour.
    D. voluntarily conforms to legal expectations as well as broader values and moral expectations of society.
    E. earns a profit through provision of goods and services desired by customers.
    D. voluntarily conforms to legal expectations as well as broader values and moral expectations of society.
    (this multiple choice question has been scrambled)
  60. 60. An organisation is meeting its legal responsibility when it
    A. anticipates socially responsible behaviour.
    B. voluntarily conforms to legal expectations, and broader values and moral expectations of society.
    C. voluntarily moves beyond basic economic, legal and ethical expectations to provide leadership in advancing social well-being.
    D. earns a profit through provision of goods and services desired by customers.
    E. complies with the law and requirements of various external regulations.
    E. complies with the law and requirements of various external regulations.
    (this multiple choice question has been scrambled)
  61. 61. The text identifies several criteria for evaluating socially responsible corporate behaviour. A company is meeting its __________when it voluntarily conforms to legal as well as broader values and moral expectations of society.
    A. economic responsibility
    B. legal responsibility
    C. discretionary responsibility
    D. ethical responsibility
    E. stakeholder responsibility
    D. ethical responsibility
    (this multiple choice question has been scrambled)
  62. 62. An organisation is meeting its discretionary responsibility when it
    A. voluntarily moves beyond basic economic, legal and ethical expectations to provide leadership in advancing social wellbeing.
    B. anticipates socially responsible behaviour.
    C. voluntarily conforms to legal expectations as well as broader values and moral expectations of society.
    D. complies with the law and requirements of various external regulations.
    E. earns a profit through provision of goods and services desired by customers.
    A. voluntarily moves beyond basic economic, legal and ethical expectations to provide leadership in advancing social wellbeing.
    (this multiple choice question has been scrambled)
  63. 63. The highest level of social performance comes through the satisfaction of an organisation's
    A. ethical responsibility.
    B. legal responsibility.
    C. stakeholder responsibility.
    D. economic responsibility.
    E. discretionary responsibility.
    E. discretionary responsibility.
    (this multiple choice question has been scrambled)
  64. 64. The obstructionist strategy of social responsibility meets the organisation's
    A. economic, legal, ethical and discretionary responsibilities.
    B. economic and legal responsibilities.
    C. economic, legal and ethical responsibilities.
    D. economic responsibility.
    E. economic, legal, ethical, discretionary and political responsibilities.
    D. economic responsibility.
    (this multiple choice question has been scrambled)
  65. 65. The defensive strategy involves a corporate social responsibility commitment that
    A. takes preventative action to avoid adverse social impact.
    B. is congruent with society's prevailing norms, values and expectations.
    C. seeks to protect the organisation by doing the minimum legally required to satisfy expectations.
    D. is inconsistent with prevailing societal norms.
    E. reflects mainly economic concerns.
    C. seeks to protect the organisation by doing the minimum legally required to satisfy expectations.
    (this multiple choice question has been scrambled)
  66. 66. The defensive strategy of social responsibility meets the organisation's
    A. economic and legal responsibilities.
    B. economic, legal, ethical, discretionary and political responsibilities.
    C. economic, legal, ethical and discretionary responsibilities.
    D. economic, legal and ethical responsibilities.
    E. economic responsibility.
    A. economic and legal responsibilities.
    (this multiple choice question has been scrambled)
  67. 67. The accommodative strategy of social responsibility meets the organisation's
    A. economic responsibility.
    B. economic, legal, ethical, discretionary and political responsibilities.
    C. economic and legal responsibilities.
    D. economic, legal and ethical responsibilities.
    E. economic, legal, ethical and discretionary responsibilities.
    D. economic, legal and ethical responsibilities.
    (this multiple choice question has been scrambled)
  68. 68. The proactive strategy of social responsibility meets the organisation's
    A. economic, legal and ethical responsibilities.
    B. economic and legal responsibilities.
    C. economic, legal, ethical and discretionary responsibilities.
    D. economic responsibility.
    E. economic, legal, ethical, discretionary and political responsibilities.
    C. economic, legal, ethical and discretionary responsibilities.
    (this multiple choice question has been scrambled)
  69. 69. An organisation that is following a(n) __________ social responsibility strategy would likely take a leadership role in identifying and responding to emerging social issues.
    A. ethical
    B. accommodative
    C. obstructionist
    D. defensive
    E. proactive
    E. proactive
    (this multiple choice question has been scrambled)
  70. 70. Governments take an active role in regulating business affairs in Australia and New Zealand in all of the following areas EXCEPT
    A. consumer protection.
    B. occupational health and safety.
    C. environmental protection.
    D. profit maximisation.
    E. fair labour practices.
    D. profit maximisation.
    (this multiple choice question has been scrambled)
  71. 71. __________ allow(s) executives to communicate positive images of their organisations to the public at large.
    A. Lobbying
    B. Public relations campaigns
    C. Political action committees
    D. Bribery
    E. Personal contacts and networks
    B. Public relations campaigns
    (this multiple choice question has been scrambled)
  72. 72. According to the text, the approaches that businesses can take in influencing government include all of the following EXCEPT
    A. public relations campaigns.
    B. personal contacts and networks.
    C. lobbying.
    D. illegal acts.
    E. refusing to abide by regulatory controls.
    E. refusing to abide by regulatory controls.
    (this multiple choice question has been scrambled)
  73. 73. __________ enable(s) executives to get to know important people in government.
    A. Public relations campaigns
    B. Personal contacts and networks
    C. Lobbying
    D. Bribery
    E. Political action committees
    B. Personal contacts and networks
    (this multiple choice question has been scrambled)
  74. 74. __________ enable(s) executives to have their positions and preferences communicated directly to government officials.
    A. Bribery
    B. Public relations campaigns
    C. Personal contacts and networks
    D. Lobbying
    E. Political action committees
    D. Lobbying
    (this multiple choice question has been scrambled)
  75. 75. Increasingly, the public demands that
    a. managers will be held accountable for achieving performance objectives as well as for maintaining high ethical standards and social responsibility.
    b. organisations will be held accountable for ethical and social performance as well as economic performance.
    c. managers at all levels must achieve performance objectives while doing so in a socially responsible manner.
    d. All of the above
    e. None of the above
    d. All of the above

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