Management 7

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Management 7
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Management 7
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  1. 1. __________ is the management function that establishes the platform for further managerial efforts.
    A. Optimisation
    B. Organising
    C. Controlling
    D. Planning
    E. Leading
    D. Planning
    (this multiple choice question has been scrambled)
  2. 2. __________ is the process of deciding exactly what one wants to accomplish and how to do it.
    A. Sales forecasting
    B. Demand estimation
    C. Planning
    D. Program development
    E. Needs analysis
    C. Planning
    (this multiple choice question has been scrambled)
  3. 3. Setting objectives and determining what should be done to accomplish them is the essence of the management function of
    A. productivity improvement.
    B. organising.
    C. controlling.
    D. planning.
    E. leading.
    D. planning.
    (this multiple choice question has been scrambled)
  4. 4. __________ refer to the specific results or desired outcomes that one intends to achieve.
    A. Procedures.
    B. Guidelines.
    C. Alternatives.
    D. Policies.
    E. Objectives.
    E. Objectives.
    (this multiple choice question has been scrambled)
  5. 5. Setting objectives and determining what should be done to accomplish them is the essence of the management function of
    A. planning.
    B. leading.
    C. organising.
    D. productivity improvement.
    E. controlling.
    A. planning.
    (this multiple choice question has been scrambled)
  6. 6. Which of the following is NOT correct regarding the importance of planning?
    A. Planning is central to the management process.
    B. Planning is important for staying ahead of the competition.
    C. Planning helps an organisation become better at what it does.
    D. Planning helps an organisation to be action oriented.
    E. Planning eliminates the need for effective leadership.
    E. Planning eliminates the need for effective leadership.
    (this multiple choice question has been scrambled)
  7. 7. The role of the planning function in the management process is
    A. to ensure results.
    B. to create structures.
    C. to inspire effort.
    D. to set direction.
    e. all of the above.
    D. to set direction.
    (this multiple choice question has been scrambled)
  8. 8. In the planning process, __________ refer to the specific or desired results that one wishes to achieve.
    A. guidelines
    B. end states
    C. objectives
    D. outcomes
    E. alternatives
    C. objectives
    (this multiple choice question has been scrambled)
  9. 9. __________ is a statement of action steps to be taken in order to accomplish objectives.
    A. A solution
    B. An alternative
    C. A plan
    D. A guideline
    E. A goal
    C. A plan
    (this multiple choice question has been scrambled)
  10. 10. Which one of the following alternatives lists the planning steps in proper order?
    A. Determine current standing relative to objectives; define objectives; develop planning premises; identify and choose among alternatives; implement the plan and evaluate results.
    B. Define objectives; determine current standing relative to objectives; develop planning premises; analyse possible action alternatives and choose among them; implement the plan and evaluate results.
    C. Develop planning premises; define objectives; determine current standing relative to objectives; identify and choose among alternatives; implement the plan and evaluate results.
    D. Define objectives; determine current standing relative to objectives; evaluate current accomplishments; identify and choose among alternatives; implement the plan and evaluate results.
    E. Define objectives; develop planning premises; determine current standing relative to objectives; identify and choose among alternatives; implement the plan and evaluate results.
    B. Define objectives; determine current standing relative to objectives; develop planning premises; analyse possible action alternatives and choose among them; implement the plan and evaluate results.
    (this multiple choice question has been scrambled)
  11. 11. The planning process is a systematic way of approaching which of the following tasks?
    A. A and B.
    B. Ensuring that performance objectives have been attained.
    C. Setting performance objectives.
    D. A, B, and C.
    E. Deciding how to best achieve performance objectives.
    A. A and B.
    (this multiple choice question has been scrambled)
  12. 12. External pressures on planning include all of the following EXCEPT
    A. increasing uncertainty in the global economy.
    B. greater governmental regulations.
    C. increasing complexity of technology.
    D. the cost of investments in land, labour and capital.
    E. the quest for operating efficiency.
    E. the quest for operating efficiency.
    (this multiple choice question has been scrambled)
  13. 13. Which of the following statements about focus is correct?
    a. An organisation with focus knows what it does best.
    b. An organisation with focus knows the needs of its customers and knows how to serve them well.
    c. An individual with focus knows where he or she wants to go in a career or situation and is able to retain that objective even in difficult circumstances.
    d. All of the above
    e. None of the above
    d. All of the above
  14. 14. Which of the following statements about flexibility is correct?
    a. An organisation with flexibility is willing and able to change and adapt.
    b. An organisation with flexibility operates with an orientation towards the future.
    c. An individual with flexibility factors into career plans the problems and opportunities posed by new and developing circumstances.
    d. All of the above
    e. None of the above
    d. All of the above
  15. 15. According to Covey, good planning helps an organisation to be
    A. advantage oriented, change oriented, task oriented, control oriented
    B. advantage oriented, change oriented, strategy oriented, action oriented
    C. advantage oriented, change oriented, strategy oriented, decision oriented
    D. priority oriented, action oriented, advantage oriented, change oriented
    E. priority oriented, action oriented, strategy oriented, tactically oriented
    D. priority oriented, action oriented, advantage oriented, change oriented
    (this multiple choice question has been scrambled)
  16. 16. Scenario planning provides several action orientations for people and organisations. Which one of the following is NOT an action orientation of planning?
    A. Planning is results oriented.
    B. Planning is change oriented.
    C. Planning is management oriented.
    D. Planning is advantage oriented.
    E. Planning is priority oriented.
    C. Planning is management oriented.
    (this multiple choice question has been scrambled)
  17. 17. Scenario planning helps managers and organisations to be more proactive by all of the following EXCEPT
    A. ensuring that all resources are used to best advantage.
    B. ensuring that all passive activity is eliminated.
    C. creating a performance-oriented sense of direction.
    D. making sure the most important things get attention first.
    E. anticipating problems and opportunities so they can be dealt with in the best way.
    B. ensuring that all passive activity is eliminated.
    (this multiple choice question has been scrambled)
  18. 18. Good planning creates __________ in which objectives at each organisational level are linked together in a means-ends fashion.
    A. a hierarchy of authority
    B. a hierarchy of aims
    C. interlinked hierarchies of responsibility
    D. activity schedules
    E. performance targets
    B. a hierarchy of aims
    (this multiple choice question has been scrambled)
  19. 19. Which of the following is NOT a good way to avoid interruptions and preserve time for concentration?
    A. Having someone screen your calls
    B. Involving yourself in routine activity
    C. Prioritising tasks according to urgency
    D. Learning to say no to diversions
    E. Maintaining control of your time schedule
    B. Involving yourself in routine activity
    (this multiple choice question has been scrambled)
  20. 20. Among the various time management tips offered to managers is the general advice to
    A. delegate routine details to other people.
    B. be overly concerned with setting priorities.
    C. maintain an open-door policy.
    D. screen all calls and mail personally.
    E. return any telephone call at the earliest opportunity.
    A. delegate routine details to other people.
    (this multiple choice question has been scrambled)
  21. 21. Effective __________ involves choices about the allocation of time to the most important priorities.
    A. Strategic management.
    B. Cash management.
    C. Time management.
    D. Inventory management.
    E. Project budgeting.
    C. Time management.
    (this multiple choice question has been scrambled)
  22. 22. Good time management includes all of the following except
    A. not letting drop-in visitors or instant messages use too much of your time
    B. following priorities; working on the most important and urgent tasks first.
    C. not leaving details for others to address or for later
    D. saying no to requests that divert you from what you really should be doing.
    E. having a system for screening telephone calls, e-mails, and requests for meetings.
    C. not leaving details for others to address or for later
    (this multiple choice question has been scrambled)
  23. 23. Which of the following statements accurately describes the benefits of planning?
    A. Planning improves coordination.
    B. a, b, and c.
    C. Planning improves time management.
    D. Planning improves action orientation.
    E. a and b.
    B. a, b, and c.
    (this multiple choice question has been scrambled)
  24. 24. Scenario planning facilitates control by defining the objectives and
    A. identifying the specific courses of action to be taken.
    B. creating specialisation among the workers.
    C. motivating the workers.
    D. developing the human resources.
    E. improving organisational structures.
    A. identifying the specific courses of action to be taken.
    (this multiple choice question has been scrambled)
  25. 25. The __________ and __________ processes work best if objectives are well stated in the first place.
    A. planning … control
    B. planning … goal-setting
    C. planning … leading
    D. planning … organising
    E. planning … problem-solving
    A. planning … control
    (this multiple choice question has been scrambled)
  26. 26. Without __________, __________ lacks a framework for measuring how well things are going and what could be done to improve things.
    A. Controlling … goal setting.
    B. Problem solving ….organising.
    C. Planning … controlling.
    D. Planning … leading.
    E. Planning …. decision making.
    C. Planning … controlling.
    (this multiple choice question has been scrambled)
  27. 27. Without __________, __________ lacks the follow-through needed to ensure that things work as planned.
    A. Planning … problem solving
    B. Planning … controlling.
    C. Controlling … organising.
    D. Controlling … leading.
    E. Controlling. … planning.
    E. Controlling. … planning.
    (this multiple choice question has been scrambled)
  28. 28. Which of the following statements accurately describes planning time horizons?
    a. Short-range plans cover one year or less into the future.
    b. Intermediate-range plans cover a time frame of one to two years into the future.
    c. Long-range plans cover a time frame of three or more years into the future.
    d. All of the above
    e. None of the above
    d. All of the above
  29. 29. Which of the following are implications of research conducted by Elliot Jaques?
    a. People vary in their capabilities to think out, organise and work through events of different time horizons.
    b. Most people work comfortably with only three-month time spans; smaller groups of people work well with a one-year time frame; and only one person in several million can handle a 20-year time frame.
    c. Managers working at different levels in the organisation must plan over varying time horizons.
    d. All of the above
    e. None of the above
    d. All of the above
  30. 30. Which level of management spends more time with long-range planning?
    A. Middle-level managers.
    B. All levels of management.
    C. Top-level managers.
    D. Lower-level managers.
    E. Lower-level and middle-level managers.
    C. Top-level managers.
    (this multiple choice question has been scrambled)
  31. 31. __________ keeps making long-range planning shorter and shorter.
    A. Internet time.
    B. Eastern Standard Time.
    C. Daylight Savings Time.
    D. International time.
    E. Strategic time.
    A. Internet time.
    (this multiple choice question has been scrambled)
  32. 32. __________ plans address long-term needs and set comprehensive action directions for an organisation or subunit.
    A. Strategic
    B. Tactical
    C. Normal
    D. Single-use
    E. Operational
    A. Strategic
    (this multiple choice question has been scrambled)
  33. 33. __________ plans set broad, comprehensive, and longer-term action directions for the entire organisation.
    A. Normal.
    B. Strategic.
    C. Tactical.
    D. Operational.
    E. Single-use.
    B. Strategic.
    (this multiple choice question has been scrambled)
  34. 34. Strategic planning begins with
    A. time management.
    B. vision.
    C. tactical planning.
    D. forecasting.
    e. None of the above
    B. vision.
    (this multiple choice question has been scrambled)
  35. 35. A ______________ helps to implement all or parts of a strategic plan.
    A. strategic plan
    B. short range plan
    C. functional plan
    D. tactical plan
    E. long range plan
    D. tactical plan
    (this multiple choice question has been scrambled)
  36. 36. Company LMN, a toy manufacturer, has discovered that one of its suppliers has used lead based paint on one of its products. It is the week before Christmas. The executive committee has assembled a team to devise a plan to mitigate the issue. LMN is using
    A. tactical planning.
    B. functional planning.
    C. mitigation planning.
    D. strategic planning.
    E. production planning.
    A. tactical planning.
    (this multiple choice question has been scrambled)
  37. 37. All of the following are examples of operational plans except
    A. facilities plans
    B. logistics plans
    C. financial plans
    D. human resources plans
    E. strategic plans
    E. strategic plans
    (this multiple choice question has been scrambled)
  38. 38. Plans that define what needs to be done in specific functions or work units in order to implement strategic plans and achieve strategic objectives are called
    A. tactical plans.
    B. operational plans.
    C. company plans.
    D. business plans.
    E. implementing plans.
    B. operational plans.
    (this multiple choice question has been scrambled)
  39. 39. Typical operational plans in a business would include all of the following EXCEPT:
    A. dealing with money required to support various operations.
    B. dealing with methods and technology needed by people in their work.
    C. dealing with requirements of selling and distributing goods or services.
    D. dealing with company growth through mergers and acquisitions.
    E. dealing with recruitment, selection, and placement of people into jobs.
    D. dealing with company growth through mergers and acquisitions.
    (this multiple choice question has been scrambled)
  40. 40. Production plans, financial plans, facilities plans, marketing plans, and human resource plans are all examples of __________ plans.
    A. operational
    B. contingency
    C. standing-use
    D. flexible
    E. strategic
    A. operational
    (this multiple choice question has been scrambled)
  41. 41. Typical operational plans in a business would include all of the following EXCEPT
    A. dealing with money required to support various operations.
    B. dealing with the requirements of selling and distributing goods or services.
    C. dealing with recruitment, selection and placement of people into jobs.
    D. dealing with methods and technology needed by people in their work.
    E. dealing with company growth through mergers and acquisitions.
    E. dealing with company growth through mergers and acquisitions.
    (this multiple choice question has been scrambled)
  42. 42. How are strategic plans and operational plans related?
    A. Operational plans are developed to meet long-term organisational objectives; strategic plans implement operational plans.
    B. Strategic plans and operational plans are unrelated.
    C. Strategic plans set operational objectives; operational plans carry out those objectives.
    D. Strategic plans are developed to address long-term organisational objectives; operational plans implement strategic plans.
    E. Strategic plans define what needs to be done to implement operational plans.
    D. Strategic plans are developed to address long-term organisational objectives; operational plans implement strategic plans.
    (this multiple choice question has been scrambled)
  43. 43. Production plans, financial plans, facilities plans, marketing plans and human resource plans are all examples of __________ plans.
    A. strategic
    B. operational
    C. contingency
    D. flexible
    E. standing-use
    B. operational
    (this multiple choice question has been scrambled)
  44. 44. A _________ is an example of a single-use plan.
    A. marketing strategy
    B. performance appraisal process
    C. standard operating procedure
    D. sexual harassment policy
    E. monthly operating budget
    E. monthly operating budget
    (this multiple choice question has been scrambled)
  45. 45. Policies and procedures that are used repeatedly are called
    A. single-use plans.
    B. scheduling plans.
    C. standing plans.
    D. strategic plans.
    E. individual plans.
    C. standing plans.
    (this multiple choice question has been scrambled)
  46. 46. __________ communicate broad guidelines for making decisions and taking action in specific circumstances.
    A. Policies
    B. Rules
    C. Regulations
    D. Guidelines
    E. Procedures
    A. Policies
    (this multiple choice question has been scrambled)
  47. 47. __________ or __________ describe exactly what actions are to be taken in specific situations.
    A. Procedures policies.
    B. Rules goals.
    C. Objectives strategies.
    D. Projects project management.
    E. Rules procedures.
    E. Rules procedures.
    (this multiple choice question has been scrambled)
  48. 48. __________ are often found in employee manuals as standard operating procedures.
    A. a and b.
    B. Budgets.
    C. a and c.
    D. Goals.
    E. Rules.
    E. Rules.
    (this multiple choice question has been scrambled)
  49. 49. Which of the following statements BEST distinguishes between procedures and policies?
    A. Procedures help obtain organisational objectives; policies do not.
    B. A procedure is a standing-use plan; a policy is a single-use plan.
    C. Procedures present a plan of action for specific situations; policies are broad guidelines.
    D. Procedures guide ethics; policies guide fair employment.
    E. A procedure is a single-use plan; a policy is a standing plan.
    C. Procedures present a plan of action for specific situations; policies are broad guidelines.
    (this multiple choice question has been scrambled)
  50. 50. When a university issues a statement that it 'will not tolerate sexual harassment in relation to the evaluation of employee or student performance', a __________ plan in the form of an organisational __________ is being communicated.
    A. single-use … policy
    B. standing … policy
    C. standing-use … rule
    D. standing … procedure
    E. single-use … procedure
    B. standing … policy
    (this multiple choice question has been scrambled)
  51. 51. Which one of the following statements does NOT accurately describe budgets?
    A. Budgets are standing plans.
    B. Budgets can be fixed or flexible.
    C. Budgets commit resources to activities, projects or programs.
    D. Budgets allocate scarce resources among competing uses.
    E. Budgets are single-use plans.
    A. Budgets are standing plans.
    (this multiple choice question has been scrambled)
  52. 52. A __________ budget is defined as one that allocates resources to activities based on a single estimate of costs.
    A. comprehensive
    B. fixed
    C. zero-based
    D. contingency
    E. flexible
    B. fixed
    (this multiple choice question has been scrambled)
  53. 53. A __________ budget is defined as one that allocates a fixed amount of resources for a specific purpose.
    A. flexible
    B. zero-based
    C. contingency
    D. fixed
    E. comprehensive
    D. fixed
    (this multiple choice question has been scrambled)
  54. 54. When a project or activity is budgeted in each new budget cycle as if it were brand new, a(n) __________ budgeting approach is being used.
    A. fixed
    B. zero-based
    C. operational
    D. flexible
    E. contingency
    B. zero-based
    (this multiple choice question has been scrambled)
  55. 55. A(n) __________ budget allows the allocation of resources to vary in proportion with various levels of activity.
    A. operational
    B. zero-based
    C. strategic
    D. master
    E. flexible
    E. flexible
    (this multiple choice question has been scrambled)
  56. 56. In a chain of discount department stores, personnel needs are estimated in three different ways: (a) for a high demand season, (b) for a moderate demand season, and (c) for a slack season. By taking these three activity levels into account, managers are developing a
    A. standing-use plan.
    B. policy.
    C. fixed budget.
    D. flexible budget.
    E. zero-based budget.
    D. flexible budget.
    (this multiple choice question has been scrambled)
  57. 57. _________ are single-use plans that identify a set of activities required to accomplish specific major task objectives.
    A. Project schedules
    B. Rules
    C. Zero-based budgets
    D. Procedures
    E. Budgets
    A. Project schedules
    (this multiple choice question has been scrambled)
  58. 58. __________ refer to one-time activities that have clear beginning and end points.
    A. Rules.
    B. Procedures.
    C. Budgets.
    D. Projects.
    E. Goals.
    D. Projects.
    (this multiple choice question has been scrambled)
  59. 59. Which one of the following statements does NOT accurately describe a good project schedule?
    A. Project schedules define specific task objectives.
    B. Project schedules specify dates and timetables for the activities.
    C. Project schedules assign priorities.
    D. Project schedules assign activities to be accomplished.
    E. Project schedules do not specify resource requirements.
    E. Project schedules do not specify resource requirements.
    (this multiple choice question has been scrambled)
  60. 60. __________ is the process of predicting what will happen in the future.
    A. Contingency planning
    B. Forecasting.
    C. Foretelling.
    D. Identifying objectives.
    E. Visioning.
    B. Forecasting.
    (this multiple choice question has been scrambled)
  61. 61. __________ is the process of making assumptions about what will happen in the future and generating a specific vision of the future.
    A. Contingency planning
    B. Forecasting
    C. Identifying objectives
    D. Visioning
    E. Foretelling
    B. Forecasting
    (this multiple choice question has been scrambled)
  62. 62. Using the opinions of persons with special expertise to make predictions about the future is called
    A. qualitative forecasting.
    B. guesswork.
    C. quantitative forecasting.
    D. contingency planning.
    E. expert planning.
    A. qualitative forecasting.
    (this multiple choice question has been scrambled)
  63. 63. Using mathematical and statistical analyses of historical data and surveys to predict future events is called
    A. guesswork.
    B. quantitative forecasting.
    C. expert planning.
    D. qualitative forecasting.
    E. contingency planning.
    B. quantitative forecasting.
    (this multiple choice question has been scrambled)
  64. 64. Which of the following statements about forecasting is NOT true?
    A. Forecasting is a planning tool.
    B. Highly sophisticated quantitative approaches to forecasting still require interpretation.
    C. Forecasting always relies on human judgement.
    D. Forecasts are always subject to error and should be treated with caution.
    E. Forecasting is an effective and efficient substitute for planning.
    E. Forecasting is an effective and efficient substitute for planning.
    (this multiple choice question has been scrambled)
  65. 65. Planning that identifies alternative courses of action that can be implemented, if and when an original plan proves inadequate due to changing circumstances, is called
    A. just-in-time planning.
    B. just-in-case planning.
    C. contingency planning.
    D. problem solving.
    E. formal planning.
    C. contingency planning.
    (this multiple choice question has been scrambled)
  66. 66. Which of the following statements about contingency planning is FALSE?
    A. Contingency planning contains trigger points that indicate when preselected alternative plans should be activated.
    B. Contingency planning specifies different courses of action under different conditions.
    C. Contingency planning focuses on early identification of possible shifts in future events.
    D. Contingency planning anticipates events that may occur in the future.
    E. Contingency planning occurs when planners decide the future will be identical to the past.
    E. Contingency planning occurs when planners decide the future will be identical to the past.
    (this multiple choice question has been scrambled)
  67. 67. __________ is a long-term version of contingency planning.
    A. Flexible budgeting.
    B. Scenario planning.
    C. Participation.
    D. Forecasting.
    E. Benchmarking.
    B. Scenario planning.
    (this multiple choice question has been scrambled)
  68. 68. Identifying alternative future states of affairs that may occur and then developing plans to deal with each case should it actually occur is known as
    A. scenario planning.
    B. participation.
    C. contingency planning.
    D. benchmarking.
    E. forecasting.
    A. scenario planning.
    (this multiple choice question has been scrambled)
  69. 69. Royal Dutch/Shell uses scenario planning to explore what the company would do if and when its oil supplies run out. For Royal Dutch/Shell, the benefits of scenario planning include which of the following?
    a. It helps the organisation operate more flexibly in a dynamic environment.
    b. It conditions the company's executives to think.
    c. It enables the company to be better prepared than competitors for future shocks.
    d. All of the above
    e. None of the above
    d. All of the above
  70. 70. The purpose of __________ is to find out what others are doing very well and to incorporate these ideas into one's own operations.
    A. scenario planning
    B. forecasting
    C. participation
    D. contingency planning
    E. benchmarking
    E. benchmarking
    (this multiple choice question has been scrambled)
  71. 71. __________ is a technique that makes use of external comparisons to better evaluate one's current performance and identify possible actions for the future.
    A. Benchmarking
    B. Management by objectives
    C. Forecasting
    D. Contingency planning
    E. Scenario planning
    A. Benchmarking
    (this multiple choice question has been scrambled)
  72. 72. __________ is a planning technique that makes use of external comparisons to determine practices used by best-in-class companies in an effort to improve performance and identify possible actions for the future.
    A. Benchmarking
    B. Management by objectives
    C. Scenario planning
    D. Forecasting
    E. Contingency planning
    A. Benchmarking
    (this multiple choice question has been scrambled)
  73. 73. __________ refer to those things that are done by both competitors and noncompetitors that enable them to achieve superior performance.
    A. Best practices
    B. Competitive goodies
    C. Noncompetitive objectives
    D. Operating activities
    E. Superior goals
    A. Best practices
    (this multiple choice question has been scrambled)
  74. 74. __________ are individuals who lead and coordinate the planning function for an organisation as a whole or for one of its major components.
    A. Staff planners
    B. Middle managers
    C. Conference managers
    D. Supervisory planners
    E. Chief executive officers
    A. Staff planners
    (this multiple choice question has been scrambled)
  75. 75. The job of a staff planner does NOT include
    A. assisting managers in implementing plans.
    B. assisting in communicating plans to organisation members.
    C. assisting line managers in plan preparation.
    D. gathering and maintaining planning information.
    E. developing special plans at the request of managers.
    A. assisting managers in implementing plans.
    (this multiple choice question has been scrambled)
  76. 76. An important risk associated with the use of staff planners is the __________ that can develop between staff planners and line managers.
    A. resistance to assistance
    B. skill discrepancies
    C. communication gap
    D. identity crisis
    E. arguments
    C. communication gap
    (this multiple choice question has been scrambled)
  77. 77. __________ is a structured process of regular communication in which a supervisor/team leader and subordinates/team members jointly set performance objectives and review results accomplished.
    A. Objective setting and review (OSR)
    B. Management by objectives (MBO)
    C. Performance Planning and Evaluations (PPE)
    D. Performance management system (PMS)
    E. Management by goals (MBG)
    B. Management by objectives (MBO)
    (this multiple choice question has been scrambled)
  78. 78. In management by objectives (MBO), the supervisor/team leader and subordinates/team members formally agree on all of the following except
    A. plans for accomplishing the performance objectives.
    B. procedures for reviewing performance results.
    C. standards for measuring the accomplishment of objectives.
    D. procedures for distributing rewards based on performance results.
    E. performance objectives for a specific time period.
    D. procedures for distributing rewards based on performance results.
    (this multiple choice question has been scrambled)
  79. 79. In a management by objectives approach, the supervisor/team leader and subordinates/team members
    A. individually plan, individually act, and jointly control.
    B. jointly plan, jointly act, and individually control.
    C. jointly plan, jointly act, and jointly control.
    D. jointly plan, individually act, and individually control.
    E. jointly plan, individually act, and jointly control.
    E. jointly plan, individually act, and jointly control.
    (this multiple choice question has been scrambled)
  80. 80. In management by objectives (MBO), the objectives that are agreed on by the supervisor/team leader and the subordinates/team members can involve
    a. maintenance.
    b. improvement.
    c. personal development.
    d. all of the above.
    e. none of the above.
    d. all of the above.
  81. 81. On those jobs where performance is difficult to quantify, performance objectives can be stated as
    A. verifiable work activities.
    B. benchmarks.
    C. short-range plans.
    D. deliverables.
    E. measurable end products.
    A. verifiable work activities.
    (this multiple choice question has been scrambled)
  82. 82. Which of the following is not one of the advantages of management by objectives (MBO)?
    A. MBO contributes to relationship building.
    B. MBO clearly focuses a person's work efforts on the activities that are likely to result in the greatest rewards.
    C. MBO encourages self-management rather than external supervisory control.
    D. MBO clearly focuses a person's work efforts on the most important tasks and objectives.
    E. MBO focuses a supervisor's work efforts on areas of support that can help subordinates meet agreed-upon objectives.
    B. MBO clearly focuses a person's work efforts on the activities that are likely to result in the greatest rewards.
    (this multiple choice question has been scrambled)
  83. 83. __________ requires that the planning process include people who will be affected by the resulting plans and/or will be asked to help implement them.
    A. Strategic planning.
    B. Scenario planning.
    C. Participatory planning.
    D. Benchmarking.
    E. Contingency planning.
    C. Participatory planning.
    (this multiple choice question has been scrambled)
  84. 84. The use of participatory planning can produce all of the following benefits EXCEPT
    A. increase information available for planning.
    B. increase creativity in planning.
    C. increase conflict over scarce resources.
    D. increase acceptance of chosen alternatives.
    E. increase commitment of people for planning.
    C. increase conflict over scarce resources.
    (this multiple choice question has been scrambled)

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