Management 8

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Management 8
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Management 8
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  1. 85. Which of the following statements does NOT accurately describe a feature, characteristic or outcome of using participation in the planning process?
    A. Participation in the planning process can improve results by improving implementation.
    B. Participation is central to the planning process.
    C. Participation in the panning process can increase the amount of time spent in planning.
    D. Only a few key people should be involved in developing plans in order to keep the plans simple and to facilitate implementation.
    E. To create and implement the best plans, proper attention must always be given to genuinely involving others during all planning steps.
    D. Only a few key people should be involved in developing plans in order to keep the plans simple and to facilitate implementation.
    (this multiple choice question has been scrambled)
  2. 1. Measuring performance and taking action to ensure desired results is the essence of the management function of
    A. productivity improvement.
    B. organising.
    C. controlling.
    D. planning.
    E. leading.
    C. controlling.
    (this multiple choice question has been scrambled)
  3. 2. The word 'control' must be used carefully because
    A. controlling is an unethical managerial practice that must be concealed.
    B. few managers actually know what it means.
    C. most employees resent managerial control.
    D. control is malicious.
    E. the word has a negative connotation.
    E. the word has a negative connotation.
    (this multiple choice question has been scrambled)
  4. 3. The purpose of controlling is to
    A. define a plan of action for the organisation.
    B. motivate employees to work overtime hours.
    C. develop a hierarchy of objectives for lower level managers.
    D. coordinate resources and task performance.
    E. make sure plans are fulfilled and that actual performance meets or surpasses objectives.
    E. make sure plans are fulfilled and that actual performance meets or surpasses objectives.
    (this multiple choice question has been scrambled)
  5. 4. Which of the following is the definition of controlling found in the textbook?
    A. Controlling is the set of actions that a manager takes to prevent inventory shrinkage.
    B. Controlling is the management process that separates the clever manager from the dim-witted manager.
    C. Controlling is a process of measuring performance and taking action to ensure desired results.
    D. Controlling refers to actions taken to reverse negative behavioural trends of employees.
    E. Controlling is the monitoring of the fiscal results of managerial policies.
    C. Controlling is a process of measuring performance and taking action to ensure desired results.
    (this multiple choice question has been scrambled)
  6. 5. Controlling does all of the following EXCEPT
    A. make sure that overall direction is consistent with plans.
    B. ensure that objectives and accomplishments of various subgroups of the organisation are consistent with each other.
    C. secure adequate financing for the enterprise.
    D. make sure employees comply with organisational policies.
    E. make sure organisation members act with propriety and respect for each other.
    C. secure adequate financing for the enterprise.
    (this multiple choice question has been scrambled)
  7. 6. The role of the controlling function in the management process is
    A. to ensure results.
    B. to create structures.
    C. to inspire effort.
    D. to set direction.
    e. All of the above.
    A. to ensure results.
    (this multiple choice question has been scrambled)
  8. 7. The four steps of the control process are: establish objectives and standards; __________; compare results with objectives and standards, and __________.
    A. Measure actual performance take corrective action as needed.
    B. Revise unmet objectives pay for the losses.
    C. Develop alternative systems take corrective action as needed.
    D. Set new objectives evaluate results.
    E. Measure actual performance continue as before.
    A. Measure actual performance take corrective action as needed.
    (this multiple choice question has been scrambled)
  9. 8. A(n) __________ is self-contained in its performance-monitoring and correction capabilities.
    A. employee evaluation system
    B. financial control
    C. open control system
    D. cybernetic control system
    E. total quality system
    D. cybernetic control system
    (this multiple choice question has been scrambled)
  10. 9. The four steps of the control process are: establish performance objectives and standards; measure actual performance; compare actual performance with objectives and standards; and
    A. redefine the objectives.
    B. pay for the losses.
    C. continue as before.
    D. take corrective action as needed.
    E. reap the profits.
    D. take corrective action as needed.
    (this multiple choice question has been scrambled)
  11. 10. Effective planning by managers helps accomplish which step in the control process?
    A. Taking necessary corrective action
    B. Establishing performance objectives and standards
    C. Measuring actual performance
    D. Evaluating the results of corrective action
    E. Comparing actual performance with objectives and standards
    B. Establishing performance objectives and standards
    (this multiple choice question has been scrambled)
  12. 11. __________ standards measure effort in terms of the amount of work expended in task performance.
    A. Output
    B. Personal performance
    C. Cybernetic
    D. Input
    E. Critical performance
    D. Input
    (this multiple choice question has been scrambled)
  13. 12. __________ measure performance results in terms of quantity, quality, cost, or time of accomplished work.
    A. Output standards
    B. Input standards
    C. Time-card summaries
    D. Annual reports
    E. Inventories
    A. Output standards
    (this multiple choice question has been scrambled)
  14. 13. In the control process, _________ must be accurate enough to identify significant difference between what is really taking place and what was originally planned.
    A. output standards
    B. input standards
    C. measurement
    D. goals
    E. exceptions
    C. measurement
    (this multiple choice question has been scrambled)
  15. 14. The unwillingness or inability to measure the performance of people at work
    A. is something that happens only in small businesses.
    B. occurs when work team members are also close friends.
    C. occurs only in companies with ineffective human resource management programs and policies.
    D. is a common management failure in measuring actual performance.
    E. is a common problem among administrators of research and development operations.
    D. is a common management failure in measuring actual performance.
    (this multiple choice question has been scrambled)
  16. 15. Which of the following is an accurate description of the control equation?
    A. Need for action = desired performance - actual performance
    B. Need for action = performance expectations - performance deviations
    C. Need for action = desired performance + actual performance
    D. Need for action = performance expectations + performance deviations
    E. None of these is an accurate description of the control equation.
    A. Need for action = desired performance - actual performance
    (this multiple choice question has been scrambled)
  17. 16. A manager can determine the need for corrective action by using __________ comparison measures.
    a. historical
    b. relative
    c. engineering
    d. All of the above.
    e. None of the above.
    d. All of the above.
  18. 17. In using a relative approach to compare desired and actual performance, a manager will
    A. use past performance as a benchmark.
    B. use standards set scientifically through such methods as time and motion studies.
    C. use the organisation's objectives to set the standard.
    D. use present performance to set the standard.
    E. use performance achievements of other people, work units or organisations to set the standard.
    E. use performance achievements of other people, work units or organisations to set the standard.
    (this multiple choice question has been scrambled)
  19. 18. In using a historical approach for comparing desired and actual performance, a manager will
    A. use the organisation's objectives to set the standard.
    B. use present performance to set the standard.
    C. use past performance as a benchmark.
    D. use performance achievements of other people, work units or organisations to set the standard.
    E. use standards set scientifically through such methods as time and motion studies.
    C. use past performance as a benchmark.
    (this multiple choice question has been scrambled)
  20. 19. In using an engineering approach to compare desired and actual performance, a manager will
    A. use past performance as a benchmark.
    B. use present performance to set the standard.
    C. use standards set scientifically through such methods as time and motion studies.
    D. use performance achievements of other people, work units or organisations to set the standard.
    E. use the organisation's objectives to set the standard.
    C. use standards set scientifically through such methods as time and motion studies.
    (this multiple choice question has been scrambled)
  21. 20. The practice of giving priority attention to situations showing the greatest need for action is called
    A. management by exception.
    B. management by situation.
    C. management by priority.
    D. management by opportunity.
    E. management by objectives.
    A. management by exception.
    (this multiple choice question has been scrambled)
  22. 21. __________ is the technique of focusing managerial attention on situations where the difference between actual and desired performance is greatest.
    A. Management by exception
    B. Feedback control
    C. High control management
    D. Progressive management control
    E. Critical incident management
    C. High control management
    (this multiple choice question has been scrambled)
  23. 22. When the control equation identifies a situation in which actual performance is less than desired performance, the situation is called
    A. a performance downfall.
    B. a problem situation.
    C. substandard performance.
    D. a losing situation.
    E. a managerial problem.
    B. a problem situation.
    (this multiple choice question has been scrambled)
  24. 23. A management exception known as the __________ occurs when the need for action centres on discovering why desired performance was exceeded and what can be done to continue the higher level of performance in the future.
    A. problem situation
    B. intended course of action
    C. opportunity situation
    D. original assumption
    E. expected end result
    C. opportunity situation
    (this multiple choice question has been scrambled)
  25. 24. A management exception known as the __________ occurs when actual performance is below standard.
    A. problem situation
    B. opportunity situation
    C. intended course of action
    D. original assumption
    E. expected end result
    A. problem situation
    (this multiple choice question has been scrambled)
  26. 25. Suppose that, in reviewing a quarterly report of a department's achievements, the manager compared desired performance with actual performance. If the manager found no deviation (that is, actual performance was EQUAL to the standard), the manager should
    A. take corrective action.
    B. take action to understand why.
    C. keep the information to himself or herself.
    D. defer action until the next quarter's reports are in and a trend is established.
    E. take no corrective action.
    E. take no corrective action.
    (this multiple choice question has been scrambled)
  27. 26. Suppose that, in reviewing a quarterly report of a department's achievements, the manager compared desired performance with actual performance. If the manager found that actual performance was LESS than the standard, the manager should
    A. take corrective action.
    B. take no corrective action.
    C. defer action until the next quarter's reports are in and a trend is established.
    D. keep the information to himself or herself.
    E. take action to understand why.
    A. take corrective action.
    (this multiple choice question has been scrambled)
  28. 27. Suppose that, in reviewing a quarterly report of a department's achievements, the manager compared desired performance with actual performance. If the manager found that actual performance was GREATER than the standard, the manager should
    A. take no corrective action.
    B. take corrective action to bring performance results in line with the standard.
    C. defer action until the next quarter's reports are in and a trend is established.
    D. keep the information to himself/herself.
    E. take action to understand why actual results exceeded the standard.
    E. take action to understand why actual results exceeded the standard.
    (this multiple choice question has been scrambled)
  29. 28. A(n) __________ is a structured review of the lessons learned and results accomplished on a completed project, task force or special operation.
    A. task force control chart
    B. plan of strategic operational lessons
    C. after-action review
    D. control system
    E. project report
    C. after-action review
    (this multiple choice question has been scrambled)
  30. 29. Which of the following statements accurately characterises the major types of managerial control systems?
    a. Feedforward controls are also called steering controls
    b. Concurrent controls are also called post action controls
    c. Feedback controls are also called preliminary controls
    d. All of the above
    e. None of the above
    e. None of the above
  31. 30. A feedforward control system focuses on
    A. work throughputs.
    B. work responsibilities.
    C. work inputs.
    D. work objectives.
    E. work outputs.
    C. work inputs.
    (this multiple choice question has been scrambled)
  32. 31. __________ controls are designed to anticipate potential problems and take preventive action to avoid their occurrence.
    A. Feedback
    B. Feedforward
    C. Post action
    D. Internal
    E. Prior
    B. Feedforward
    (this multiple choice question has been scrambled)
  33. 32. __________ ensures that directions and resources are right before the work begins.
    A. Feedforward
    B. Internal
    C. Feedback
    D. Post action
    E. Prior
    A. Feedforward
    (this multiple choice question has been scrambled)
  34. 33. Shift supervisors working alongside employees, constantly observing and intervening with immediate corrective action when something is not done properly, is an example of __________ control.
    A. feedforward
    B. preliminary
    C. concurrent
    D. feedback
    E. unnecessary
    C. concurrent
    (this multiple choice question has been scrambled)
  35. 34. The central question of __________control is: What can be done to improve things before we finish?
    A. feedback
    B. damage
    C. concurrent
    D. post-action
    E. preliminary
    C. concurrent
    (this multiple choice question has been scrambled)
  36. 35. A concurrent control system focuses on
    A. work inputs.
    B. work throughputs.
    C. work objectives.
    D. work responsibilities.
    E. work outputs.
    B. work throughputs.
    (this multiple choice question has been scrambled)
  37. 36. The central question of __________control is: What can be done to improve things right now?
    A. post-action
    B. damage
    C. preliminary
    D. feedback
    E. concurrent
    E. concurrent
    (this multiple choice question has been scrambled)
  38. 37. Shift supervisors working alongside employees, constantly observing and intervening with immediate corrective action when something is not done properly, is an example of __________ control.
    A. unnecessary
    B. preliminary
    C. feedforward
    D. feedback
    E. concurrent
    E. concurrent
    (this multiple choice question has been scrambled)
  39. 38. A feedback control system focuses on
    A. work throughputs.
    B. work outputs.
    C. work objectives.
    D. work responsibilities.
    E. work inputs.
    B. work outputs.
    (this multiple choice question has been scrambled)
  40. 39. Controls that focus on end results and provide information that can be used for future planning are called _________ controls.
    A. posterior
    B. steering
    C. concurrent
    D. end-result
    E. feedback
    E. feedback
    (this multiple choice question has been scrambled)
  41. 40. The central question of __________control is: Now that we are finished, how did we do?
    A. damage
    B. feedforward
    C. concurrent
    D. feedback
    E. preliminary
    D. feedback
    (this multiple choice question has been scrambled)
  42. 41. A cost report showing budget overruns on a project completed during the prior month is an example of which type of control?
    A. Steering control
    B. Preliminary control
    C. Feedback control
    D. Cost control
    E. Managerial control
    C. Feedback control
    (this multiple choice question has been scrambled)
  43. 42. A manager who uses a formal administrative system to directly supervise the activities of subordinates is exercising __________ control.
    A. feedback
    B. internal
    C. external
    D. cybernetic
    E. feedforward
    C. external
    (this multiple choice question has been scrambled)
  44. 43. Internal control occurs when
    A. computers are used to monitor performance inside the organisation.
    B. managers take responsibility for the activities in their own departments.
    C. motivated individuals and groups exercise self-discipline in fulfilling job requirements.
    D. motivated individuals and groups are directly supervised.
    E. motivated managers defend the organisation against outside competitive attacks.
    C. motivated individuals and groups exercise self-discipline in fulfilling job requirements.
    (this multiple choice question has been scrambled)
  45. 44. __________ control occurs through personal supervision and the use of formal administrative systems.
    A. External
    B. Feedback
    C. Concurrent
    D. Internal
    E. Feedforward
    A. External
    (this multiple choice question has been scrambled)
  46. 45. Which of the following statements about internal and external control is/are accurate?
    A. Effective control typically involves some combination of internal and external control.
    B. a and c.
    C. An internal control strategy requires a high degree of trust.
    D. Organisations are increasingly relying on external control because of the emphasis on participation, empowerment, and involvement in the new workplace.
    E. a, b, and c.
    B. a and c.
    (this multiple choice question has been scrambled)
  47. 46. The potential for self-control is increased under all of the following conditions EXCEPT
    A. when people treat each other with respect and consideration.
    B. when people have a clear sense of organisational mission.
    C. when people know their performance goals.
    D. when people work in an organisation with a culture that restricts participation in decision making.
    E. when people have the necessary resources to do their jobs well.
    D. when people work in an organisation with a culture that restricts participation in decision making.
    (this multiple choice question has been scrambled)
  48. 47. Control that flows through the organisation's hierarch of authority is called
    A. bureaucratic control.
    B. self-control.
    C. market value added control.
    D. economic value added.
    E. clan control.
    A. bureaucratic control.
    (this multiple choice question has been scrambled)
  49. 48. The potential for self-control is increased under all of the following conditions EXCEPT
    A. when people have a clear sense of organisational mission.
    B. when people know their performance objectives.
    C. when people have the necessary resources to do their jobs well.
    D. when people work in a organisation with a culture that restricts participation in decision making.
    E. when people are given ample opportunities to experience satisfaction through job performance.
    D. when people work in a organisation with a culture that restricts participation in decision making.
    (this multiple choice question has been scrambled)
  50. 49. Procedures and policies regarding sexual harassment are designed to
    A. provide guidelines for elimination of any sexual improprieties and sexual pressures to individuals in the workplace.
    B. discourage dating in the workplace.
    C. promote safety in the workplace.
    D. avoid lawsuits.
    e. All of the above.
    A. provide guidelines for elimination of any sexual improprieties and sexual pressures to individuals in the workplace.
    (this multiple choice question has been scrambled)
  51. 50. Bureaucratic control emphasises hierarchy and authority while clan control emphasises
    A. keeping up with the competition
    B. daily meetings.
    C. behaviour and personality as set by society.
    D. norms and expectations set by the organisational culture.
    E. budgets and expense accounts.
    D. norms and expectations set by the organisational culture.
    (this multiple choice question has been scrambled)
  52. 51. An example of clan control in operation is when:
    A. The organisation downsizes people of similar gender and background.
    B. The organisation begins to look like the federal government.
    C. All the members of upper management vacation together.
    D. Individuals in an organisation act, talk, behave and dress in similar manners.
    e. All of the above.
    D. Individuals in an organisation act, talk, behave and dress in similar manners.
    (this multiple choice question has been scrambled)
  53. 52. If a company begins to get positive publicity for its business practices, a competitive advantage may exist which is an example of
    A. clan control.
    B. green marketing.
    C. market control.
    D. sustainable control.
    E. economic value added.
    C. market control.
    (this multiple choice question has been scrambled)
  54. 53. Which of the following is NOT a guideline for having effective pay-for-performance in an incentive compensation program?
    A. Pay poorly for average performance
    B. Pay very poorly for poor performance
    C. Pay satisfactorily for average performance
    d. Pay well for above-average performance
    e. Pay obscenely well for outstanding performance
    C. Pay satisfactorily for average performance
    (this multiple choice question has been scrambled)
  55. 54. When Jack Kilgore looked at his many job offers (he had an MBA from the University of Queensland and an engineering degree from RMIT), he looked at base pay and fringe benefits as the most important variables in choosing a company. This demonstrates that
    A. bonus plans are ineffective as compensation.
    B. Jack is probably an especially greedy person.
    C. engineers are more materially oriented than others.
    D. pay and benefits are important in attracting and retaining highly qualified workers.
    E. Jack's motives are unusual.
    D. pay and benefits are important in attracting and retaining highly qualified workers.
    (this multiple choice question has been scrambled)
  56. 55. ______________ is defined as influencing behaviour through reprimand.
    A. Behaviour modification
    B. Discipline
    C. Internal control
    D. Operant conditioning
    E. Shaping
    B. Discipline
    (this multiple choice question has been scrambled)
  57. 56. When __________ is handled in a fair, consistent, and systematic way, it is a useful form of managerial control.
    A. positive punishment
    B. employee dismantlement
    C. discipline
    D. incremental role confinement
    E. punishment by objectives
    C. discipline
    (this multiple choice question has been scrambled)
  58. 57. A supervisor who orally warns an employee the first time he is late for work, gives him a written reprimand the second time, and suspends him for one day without pay the third time, is using a system called
    A. punishment by objectives.
    B. positive punishment.
    C. 'hot stove' discipline.
    D. incremental discipline.
    E. progressive discipline.
    E. progressive discipline.
    (this multiple choice question has been scrambled)
  59. 58. A hot stove burns and people should not touch a hot stove in order to avoid harm. Based on this notion, the 'hot stove rules' analogy of employee discipline indicates that a reprimand should
    a. be directed toward someone's actions, not his or her personality.
    b. be informative.
    c. occur in a supportive setting.
    d. All of the above
    e. None of the above
    d. All of the above
  60. 59. Which of the following is not a Hot Stove Rule?
    A. A reprimand should be directed toward someone's actions, not personality.
    B. A reprimand should be immediate.
    C. A reprimand should support realistic rules.
    D. A reprimand should be customised to the employee's personality.
    E. A reprimand should occur in a supportive setting.
    D. A reprimand should be customised to the employee's personality.
    (this multiple choice question has been scrambled)
  61. 60. In progressive discipline, the goal always is to achieve compliance with organisational expectations through the __________ reprimand possible.
    A. least noticeable
    B. most noticeable
    C. most extreme
    D. most socially acceptable
    E. least extreme
    E. least extreme
    (this multiple choice question has been scrambled)
  62. 61. Which of the following is not a consideration in a progressive discipline system?
    A. How long the problem lasts
    B. Past experience in dealing with the employee
    C. Frequency of occurrence
    D. Whether or not the employee is a minority
    E. Seriousness of the problem
    D. Whether or not the employee is a minority
    (this multiple choice question has been scrambled)
  63. 62. __________ ties reprimands to the severity and frequency of the employee's infractions.
    A. Positive punishment.
    B. Punishment by objectives.
    C. Regressive discipline.
    D. Incremental discipline.
    E. Progressive discipline.
    E. Progressive discipline.
    (this multiple choice question has been scrambled)
  64. 63. For control purposes, which of the following is NOT an important financial aspect of organisational performance?
    A. The ability to earn revenues greater than costs
    B. The ability to sell shares of the company's stock
    C. The ability to earn more in returns than the cost of the debt
    D. The ability to use resources efficiently and operate at minimum cost
    E. The ability to generate cash to pay bills
    B. The ability to sell shares of the company's stock
    (this multiple choice question has been scrambled)
  65. 64. Which of the following statements provides an accurate description of financial ratios?
    A. Inventory turnover is one method for determining the company's financial liquidity.
    B. Liquidity ratios use information about current assets and current liabilities.
    C. Leverage ratios are helpful in assessing how well assets are employed in generating sales.
    D. Net margin and return on investment are useful leverage ratios.
    E. Asset management ratios focus on the relationship between profits and either average inventory or total assets.
    B. Liquidity ratios use information about current assets and current liabilities.
    (this multiple choice question has been scrambled)
  66. 65. A measure of the economic value being created by the firm is
    A. market relations model.
    B. economic order quantity.
    C. market value added.
    D. net margin.
    E. economic value added.
    E. economic value added.
    (this multiple choice question has been scrambled)
  67. 66. The Current Ratio is known as a
    A. leverage ratio.
    B. economic ratio.
    C. liquidity ratio.
    D. asset management ratio.
    E. profitability ratio.
    C. liquidity ratio.
    (this multiple choice question has been scrambled)
  68. 67. The Debt ratio is expressed as
    A. total assets divided by total debts.
    B. current assets divided by current liabilities.
    C. sales/total assets.
    D. sales minus liabilities.
    E. total debts divided by total assets.
    E. total debts divided by total assets.
    (this multiple choice question has been scrambled)
  69. 68. The higher the better for this ratio:
    A. cost-benefit ratio.
    B. debt ratio.
    C. leverage ratio.
    D. inventory turnover.
    E. inventory run over ratio.
    D. inventory turnover.
    (this multiple choice question has been scrambled)
  70. 69. The lower the better for this ratio:
    A. total asset turnover.
    B. current ratio.
    C. times interest earned.
    D. debt ratio.
    E. net margin.
    D. debt ratio.
    (this multiple choice question has been scrambled)
  71. 70. The ability to earn revenues greater than costs describes the
    A. asset management ratio.
    B. leverage ratios.
    C. times interest earned ratio.
    D. quick ratio.
    E. profitability ratios.
    E. profitability ratios.
    (this multiple choice question has been scrambled)
  72. 71. This control technique provides an information framework for historical comparisons within the firm and for external benchmarking relative to industry performance
    A. MBWA.
    B. financial ratios.
    C. balanced scorecard.
    D. capital budgeting.
    E. economic design.
    B. financial ratios.
    (this multiple choice question has been scrambled)
  73. 72. All of the following are financial performance measures that managers should know EXCEPT
    A. asset management.
    B. profitability.
    C. liquidity.
    D. projected inventory levels.
    E. leverage.
    D. projected inventory levels.
    (this multiple choice question has been scrambled)
  74. 73. Financial ratios provide all of the following EXCEPT
    A. a means to track financial goals.
    B. a calculation of the breakeven quantity.
    C. a framework for external benchmarking.
    D. a means to set financial targets.
    E. a framework for historical comparisons.
    B. a calculation of the breakeven quantity.
    (this multiple choice question has been scrambled)
  75. 74. Trends in purchasing control include
    a. leveraging buying power.
    b. committing to a small number of suppliers.
    c. establishing supplier-purchaser relationships.
    d. All of the above
    e. None of the above
    d. All of the above
  76. 75. The basic goal of inventory control is to
    A. provide a written record of materials received and materials disbursed.
    B. make sure the company has more than enough materials to perform all jobs.
    C. make sure enough supplies are on hand to satisfy customers.
    D. make sure that an inventory is just the right size for the task at hand.
    E. provide a tracking system for purchases and sales.
    D. make sure that an inventory is just the right size for the task at hand.
    (this multiple choice question has been scrambled)
  77. 76. Ordering a fixed number of items every time an inventory level falls to a predetermined point is called
    A. break-even quantity.
    B. economic order quantity.
    C. quality control.
    D. fixed quantity inventory.
    E. inventory control.
    B. economic order quantity.
    (this multiple choice question has been scrambled)
  78. 77. Scheduling materials to arrive on a timely basis at a workstation or facility in order to reduce costs and improve workflow is known as
    A. management by objectives (MBO).
    B. just-in-time (JIT) scheduling.
    C. efficient production planning (EPP).
    D. scheduling an economic order (SEO).
    E. timely inventory control (TIC).
    B. just-in-time (JIT) scheduling.
    (this multiple choice question has been scrambled)
  79. 78. In the context of control systems, __________ involves checking processes, materials, products and services to ensure that they meet high standards.
    A. inventory control
    B. management process control
    C. progressive control
    D. purchasing control
    E. quality control
    E. quality control
    (this multiple choice question has been scrambled)
  80. 79. Statistical quality control is the use of statistical techniques to
    a. determine appropriate inventory levels.
    b. help make good investment decisions.
    c. improve profit margins.
    d. All of the above
    e. None of the above
    e. None of the above
  81. 80. A project has all of the following components EXCEPT
    A. the components must be completed in a certain sequence.
    B. it has multiple components .
    C. date of completion is usually left fairly flexible.
    D. it is a relatively complex task.
    e. None of the above
    C. date of completion is usually left fairly flexible.
    (this multiple choice question has been scrambled)
  82. 81. __________ refer to one-time activities that have clear beginning and end points.
    A. Goals
    B. Rules
    C. Procedures
    D. Budgets
    E. Projects
    E. Projects
    (this multiple choice question has been scrambled)
  83. 82. Project management is responsible for all of the following EXCEPT
    A. overall control of the project.
    B. overall planning.
    C. overall supervision.
    D. delegating budgetary responsibility to the finance organisation.
    e. None of the above.
    D. delegating budgetary responsibility to the finance organisation.
    (this multiple choice question has been scrambled)
  84. 83. A project manager's job is to ensure all of the following EXCEPT
    A. completion of the project on time.
    B. completion of the project within budget.
    C. completion of the project within a fairly flexible time frame.
    D. completion of the project through disciplined scheduling and control.
    E. completion of the project consistent with the project's objectives.
    C. completion of the project within a fairly flexible time frame.
    (this multiple choice question has been scrambled)
  85. 84. A method of graphically displaying the scheduling of tasks required to complete a project is a(n)
    A. PERT network diagram.
    B. spreadsheet.
    C. critical path diagram.
    D. Gantt chart.
    E. AON diagram.
    D. Gantt chart.
    (this multiple choice question has been scrambled)
  86. 85. The shortest possible time in which an entire project can be completed if all project tasks go according to plan is the
    A. project calendar.
    B. critical path.
    C. job duration.
    D. project objective.
    E. PERT summary.
    B. critical path.
    (this multiple choice question has been scrambled)
  87. 86. The following are some typical activities of a project that a Gantt chart would display, with the exception of
    A. completion date for projected budgets.
    B. completion date for engineering design.
    C. completion date for employee reward system.
    D. completion date for research and development work.
    E. completion date for prototype testing.
    C. completion date for employee reward system.
    (this multiple choice question has been scrambled)
  88. 87. __________involves making sure that the activities required to complete a project are done on time, within budget, and fulfill objectives.
    A. Self-control
    B. Management by objectives
    C. Project management
    D. Zero-based budgeting
    E. Strategic goal setting
    C. Project management
    (this multiple choice question has been scrambled)
  89. 88. Meg is a project manager. She has a very complex assignment that requires tight control and planning. She uses a project management tool that breaks her project into a series of small, sub-activities that have clear beginning and end points. The result of this activity is a diagram showing the various interrelationships necessary to complete the project. Meg is using what tool?
    A. CRM
    B. A Gantt chart
    C. Break-even analysis
    D. CPM/PERT
    E. After-action review
    D. CPM/PERT
    (this multiple choice question has been scrambled)
  90. 89. A tally of an organisation's performance in financial, customer service, internal process and innovation and learning areas is referred to as a(n)
    A. balanced scorecard.
    B. critical path.
    C. balance beam management.
    D. program evaluation and review technique.
    E. unbalanced line.
    A. balanced scorecard.
    (this multiple choice question has been scrambled)
  91. 90. __________ is a structured process of regular communication in which a supervisor and subordinate or team member jointly set performance objectives for the subordinate or team member and review performance results that are obtained.
    A. Partnered goal analysis (PGA)
    B. Objective setting and review (OSR)
    C. Performance management system (PMS)
    D. Management by objectives (MBO)
    E. Communication of expected outcomes (CEO)
    D. Management by objectives (MBO)
    (this multiple choice question has been scrambled)
  92. 91. In management by objectives (MBO), the supervisor and subordinate formally agree on all of the following except
    A. procedures for distributing rewards based on performance results.
    B. procedures for reviewing performance results.
    C. the plans for accomplishing the subordinate's performance objectives.
    D. the subordinate's performance objectives for a specific time period.
    E. standards for measuring the accomplishment of objectives.
    A. procedures for distributing rewards based on performance results.
    (this multiple choice question has been scrambled)

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