Hsd267

Intentional, influencing,focus on other people, purpose goaa accomplishment, part of management only individuals lead not organizations

• Traits and characteristics of leaders
• associated with intelligence, extra version, confidence, initiative ambitious , adaptable persistent

• Examines skills and abilities of leaders 
• 3 core skills technical, conceptual and human

Leadership styles what they do, how they behave and conduct themselves

No one best way to lead, best approach is contingent, varies by situation and ppl involved, effective leadership depends on leader followers and situation

• 3 needs that people could be motivated to seek in any order
• existence-physiological and security needs   relatedness- affliction and recognition needs growth- self esteem, self actualization

• X- assumes people, dislike work, laxy and stupid, motivated extrinsically, lack of self discipline, want security, no responsibility
• Y- like meaningful work, creative and capable, motivated intrinsically, self control direct themselves, contribute,participate, want responsibility

leader transacts a deal w the followers, based on exchange, followers given pay and rewards, followers obey rules provide work complete tasks do what ever leader wants

leader structure to inspire others, appeal to the greater good, challenge norm, revitalize organization with change, help employees and organization grow

intrapersonal and inter personal traits, skills and behaviors that enable someone to interact well with people, requires understanding of oneself and others

desire and willingness of a person to expend effort to reach a particular good or outcome

• self actualization- satisfying job
• esteem and recognition-job promotion
• belonging and friendship- pleasant coworkers
• safety and security- job security
• physiological- warm, clean place to work

• learning and acquiring 3 needs in varying strength
• achievement, affiliation and power

• 3 needs ppl could be motivated to seek
• existence, relatedness and growth

• satisfaction and dissatisfaction
• caused by different factors

based on work effort, performance and outcomes

ppl desire to be treated fairly, motivation depends by how fair a worker feels

goals motivate people

people motivated by consequences of their behaviors and actions, motivated to behave in a  rewarding way

ability of one person to influence other people to bring about desired outcomes

make decision , take actions, direct subordinates and expect obedience from them

• the set of values, norms guiding, beliefs and understanding that is shared by members of an organization
• is shared, learned, evolves slowly, mostly invisible guides behavior

• values and moral principles about what is right and wrong, principles that guide health care services,
• autonomy- privacy, freedom of choice, self control
• beneficence- do not harm, do good
• justice- fairness, equality

medical ethics, professional ethics, managerial ethics and social responsibility ethics

organizations, environment, organization and ppl in the organization

to serve as a standard of conduct for affiliates

control an essential function for all managers in the organization by which they monitor performance and take corrective action when needed

• 1. set standards and expectations
• 2. measure and judge how well standards and expectations are met
• 3. make improvements if needed to meet standards

• 1. structure measures- resource, staff, etc
• 2. process measures- what works, how its being done
• 3. outcome measures- result

measures linked to work structures and processes, financial, customer service, internal business process, potential for growth and learning

• can identify factors that might affect, improve or hurt outcomes
• 4 main categories
• environment, equipment, procedures and people

• PLAN the goals and objectives
• managers DO implement plan
• Managers CHECK study
• Managers ACT to make changes and continue with further implementation

• to describe work process and understand what they are doing, managers use flowchart
• helps arrange, identify, and analyze the flow of steps required to complete a process

• 1.unfreeze
• current situation-clear out old ideas, motivate ppl to want to change,

2. Move/Change situation- new methods, processes, reorganize work, jobs, tasks,

• 3.refreeze situation-link new method to rest of organization, reward and
• reinforce the change, stabilize the new way with repetition

• 1. establish urgency
• 2. create guiding coalition
• 3. develop[ vision
• 4. communicate change vision
• 5. empower broad-based action
• 6. create short term wins
• 7. consolidate gains
• 8. anchor new approaches in culture