Human Resource Management
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Project performance appraisals vs Team performance assessment
Project performance appraisals are a technique of the manage project team process, where as team performance assessment is a technique of the Develop Project Team process
Project performance appraisals focus on the individual. Team performance assessment focuses on the team.
Identify the powers of the Project Manager:
- Formal (Legitimate)
- Penalty (Coercive)
What is "autocratic"?
This is the top-down approach where the PM to has the power to do whatever he or she wants.
7 Sources of Conflict in Order of Frequency
- Project priorities
- Technical opinions
- Administrative procedures
Describe McGregor's Theory of X:
They believe employees are incapable, avoid responsibility, and avoid work whenever possible.
Describe McGregor's Theory of Y:
Managers who accept this theory believe that people are willing to work without supervision and want to achieve.
Name the different was to record and communicate roles and responsibilities:
- Responsibility Assignment Matrices
- Organizational Breakdown Structures
- Resource Breakdown Structures
- Position Descriptions
What information does the Responsibility Assignment Matrix (RAM) display?
This chart cross-references team members with the activities or work packages they are to accomplish.
What is the RACI Chart (Responsible, Accountable, Consult, and Inform)?
This chart is a type of RAM that defines roles assignments more clearly.
What is an Organizational Breakdown Structure (OBS)?
This chart shows responsibilities by department.
What is a Resource Breakdown Structure (RBS)?
This chart breaks work down by type of resource.
What are Position Descriptions?
They are usually documented in text format; job descriptions created for project work.
What are some components of the Human Resource Management Plan?
- Roles and responsibilities
- Project organization charts
- Staffing management plan
List the stages in the Tuckman ladder model:
Team performance assessment also means:
The manager solicits input from team members, but retains decision-making authority for him or herself.
Name the conflict resolution techniques:
- Collaborating (Problem Solving)
- Compromising (Reconciling)
- Withdrawal (Avoidance)
- Smoothing (Accommodating)
- Forcing (Directing)
What is the smoothing (accommodating) conflict resolution?
This technique emphasizes agreement rather than differences of opinion.
Describe Maslow's Hierarchy of Needs;
The highest motivation is to contribute and to use one's skill, self-actualize.
List Maslow's Pyramid
Name Dave McClelland's Theroy of Needs (Acquired Needs Theory):
What is Herzberg's Theory
deals with hygiene factors and motivating agents. Poor hygiene factors may destroy motivation, but improving them will not improve motivation.
List the Hygiene Factors
- Working conditions
- Personal life
- Relationships at work
List the Motivating Agents
- Professional growth
What is the role of the Functional Manager?
A functional manager manages and "owns" the resources in a specific department which works on the project.
Describe Formal (Legitimate) power of PM:
This power is based on the PM's position.
Describe Referent power of the PM:
This power comes from another person liking, respecting, or wanting to be like the PM.
The best forms of power are ______ and ______.
Define "Expectancy Theory:"
Employees who believe their efforts will lead to effective performance and who expect to be rewarded for their accomplishments will remain productive as rewards meet their expectations.
Hygiene factors are _________ to motivating people.
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