The flashcards below were created by user
mkearse
on FreezingBlue Flashcards.
Name the 4 communication types:
Formal written
Formal verbal
Informal written
Informal verbal
When should formal written communication be used?
Complex problems
Project management plan
Project charter
Communication over long distances
When should formal verbal communication be used?
Presentations
Speeches
What are examples of informal written communication?
E-mail
Hand written notes
Text messages
Instant messages
Give examples of informal verbal communication?
Meetings
Conversation
Define active listening?
The receiver confirms he/she is listening, expressing agreement or disagreement, and asks for clarification when necessary.
List the different Communication Technologies;
face-to-face interactions
telephone
fax
mail
instant messaging
e-mail
virtual or in-person meetings
intranet or internet
What are the communication methods?
Push
Pull
Interactive
Communication channels can be calculated using what formula?
N(N-1)/2
N = the number of people
Can the project manager control all problems?
No. That would be impossible.
Should the project manager try to control all communications?
Yes. Otherwise changes, miscommunications, unclear directions, and scope creep can occur.
What percent of a Project Manager's time is spent on communication?
About 90%.
Paralingual
Pitch and tone of voice help to convey a spoken message.
Status report vs Progress Report
Status report communicates where the project currently stands regarding the performance measurement baseline. Where as a progress report describes what has been accomplished.
What can be found in a Communication Management Plan?