Card Set Information
Rita's PMP Prep Book
Name the 4 communication types:
When should formal written communication be used?
Project management plan
Communication over long distances
When should formal verbal communication be used?
What are examples of informal written communication?
Hand written notes
Give examples of informal verbal communication?
Define active listening?
The receiver confirms he/she is listening, expressing agreement or disagreement, and asks for clarification when necessary.
List the different Communication Technologies;
virtual or in-person meetings
intranet or internet
What are the communication methods?
Communication channels can be calculated using what formula?
N = the number of people
Can the project manager control all problems?
No. That would be impossible.
Should the project manager try to control all communications?
Yes. Otherwise changes, miscommunications, unclear directions, and scope creep can occur.
What percent of a Project Manager's time is spent on communication?
Pitch and tone of voice help to convey a spoken message.
Status report vs Progress Report
Status report communicates where the project currently stands regarding the performance measurement baseline. Where as a progress report describes what has been accomplished.
What can be found in a Communication Management Plan?
what needs to be communicated
best method for communicating
responsibility for sending
when & how often