Ch 1 - Introduction

A collection of people who work together to achieve individual and organizational goals.

• 1. Job security
• 2. Careful hiring
• 3. Power to the people
• 4. Generous pay for performance
• 5. Lots of training
• 6. Less emphasis on status
• 7. Trust building

To eliminate fear of layoffs

Emphasizing a good fit with the company culture.

Via decentralization and self-managed teams.

To build a "we" feeling

Through the sharing of critical information.

The study of factors that have an impact on how people and groups act, think, feel, and respond to work and organizations, and how organizations respond to their environments.

• Western electric company
• Test performance and fatigue
• Used lighting

• Attention from researchers influences behavior
• Manager's leadership approach influences behavior
• Work group norms influence behavior

• Organizational
• Group
• Individual

Process of planning, organization, leading, and controlling an organization's human, financial, material, and other resources to increase its effectiveness.

Decide on goals and how to achieve them

Establish rules and reporting relationships to achieve the goals

Evaluate how things are going and take action to maintain, improve, and correct performance.

Encourage and coordinate so they are focused on the goals.

• Changing social/cultural environment
• Evolving global environment
• Advancing information technology
• Shifting work/employment relationships

• National culture
• Organizational ethics and well-being
• Diverse work force

• Understanding global differences
• Improve organizational behavior and procedures in response

• Information
• Knowledge
• Information technology
• Organizational learning
• Intranets
• Creativity
• Innovation

• Downsizing
• Empowering and self-manage teams
• Contingent workers
• Outsourcing

Two or more people who interact to achieve their goals

A group in which members work together intensively and develop team specific routines to achieve a common group goal

A group whose members who work together intensively via electronic means; and who may never actually meet

Persons who supervise the activities of one or more employees

High-ranking executives who plan a company's strategy; so that the company can achieve its goals

The ability of an organization to achieve its goals

Groups of employees who are given the authority and responsibility to manage many different aspects of their own organizational behavior

A set of behaviors or tasks a person is expected to perform because of the position he or she holds in a group or organization.

An ability to act in a way that allows a person to perform well in his or her role

The ability to analyze and diagnose a situation and to distinguish between cause and effect

The ability to understand, work with, lead, and control the behavior of other people and groups

Job-specific knowledge and techniques

Organizations that take in resources from their external environments and convert or transform them into goods and services that are sent back to their environments where customers buy them.

A rule or routine an employee follows to perform some task in the most effective way

The set of values or beliefs that a society considers important and the norms of behavior that are approved or sanctioned in that society

Values, beliefs, and moral rules that its managers and employees should use to analyze or interpret a situation and then decide what is the "right" or appropriate way to behave

A quandary managers face where they need to make a decision to either benefit a group or the organization

The condition of being happy, healthy, and prosperous

An organizations' obligations toward people or groups that are directly affected by its actions

Companies that produce or sell their products in countries and regions throughout the world

Acquiring skills that allow companies to become major global competitors

The people who work for companies overseas and are responsible for developing relationships with organzations in countries around the globe

A global store of information that contains the products of most kinds of human knowledge such as writing, music, and art

The global network of interlinked computers

A set of data, facts, numbers, and words that has been organized in such a way that it provides its users with knowledge

The many different kinds of computer and communications hardware and software, and the skills of their designers, programmers, managers, and technicians

Managing information and knowledge to achieve a better fit between the organization and its environment

A network of information technology linkages inside an organization that connects all its members

The process by which organizations lay off managers and workers to reduce costs

The process of giving employees throughout an organization the authority to make important decisions and to be responsible for their outcomes

People employed for temporary periods by an organization and who receive no benefits

The process of employing people, groups, or a specialist organization to perform a specific type of work activity or function that was previously performed inside an organization

People who contract with an organization to perform specific services