Ch 3 - Work Attitudes

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  1. Attitudes
    Valenced belief or opinion about a target.
  2. Three components of attitudes
    • Cognitive
    • Affective
    • Behavioral
  3. Major Work Attitudes
    • Job satisfaction
    • Organizational commitment
    • Organizational justice
  4. Job Satisfaction
    A positive feeling towards one's job resulting from an evaluation of its characterstics.
  5. To approaches to measuring job satisfaction
    • Single global rating
    • Average across multiple dimensions
  6. Causes of job satisfaction
    • Enjoyment of the work itself
    • Challenging and stimulating
    • Task significance
    • Personality
    • Coworker relations
    • Workload
    • Promotion potential
    • Work-family issues
  7. Why is challenging stimulating work more satisfactory than routine and predictable work?
    • Training opportunities
    • Variety
    • Independence
    • Personal control
  8. Is pay a good predictor of job satisfaction?
    No, but it is a good predictor of job dissatisfaction.
  9. Consequences of job satisfaction
    • Dissatisfied employees
    • Job performance
    • Deviance
    • Customer satisfaction
    • Turnover
  10. What do dissatisfied employees do?
    • Exit - look for another job
    • Voice their opinions
    • Loyalty - Wait for things to improve
    • Neglect - reduce effort, absenteeism
  11. Customer satisfaction
    • Hostile customers can lead to more emotional labor
    • Customers who recognize staff create more job satisfaction
  12. Turnover
    • Because of negative relationships
    • Moderated by situations (market conditions, alternative job expecations, tenure lenth)
  13. Organizational Committment
    • The relative strength of an individual's identification with and involvement in a particular organization
    • result of job satisfaction
  14. Three components of organizational commitment
    • Affective
    • Continuance
    • Normative
  15. Affective Commitment
    Organizational Commitment
    Acting upon the best interests of the organization
  16. Continuance Commitment
    Organizational Commitment
    • Costs of leaving
    • "sunk costs"
  17. Normative Commitment
    Organizational Commitment
    Moral commitment
  18. Antecedents of organizational commitment
    • Organization mechanisms (Socialization, logos, programs, rewards for time)
    • Supervisor and coworker relationships
    • Individual differences (age, job level, etc)
  19. Consequences of organizational commitment
    • Performance
    • CWBs (Inability to leave - frustration)
    • Withdrawal behaviors (strongest relationship with affective commitment)
  20. Organizational Justice
    Overall perception of what is fair in the workplace
  21. Three types of organizational justice
    • Distributive
    • Interactional
    • Procedural
  22. Distributive justice
    Everyone is treated fairly
  23. Procedural justice
    How the procedure is done fairly
  24. Interactional justice
    How fairly you're being communicated with when the decision is made
  25. Consequences of organizational justice
    • Retaliation behaviors
    • Increased job satisfaction
    • Employee trust
    • Less withdrawal
    • Increased job performance
  26. Theoretical Causal Ordering
    • Justice
    • Job satisfaction
    • Organizational commitment
    • Job outcomes
  27. Cognitive Dissonance
    Going to work even though you hate it.
  28. Order these... Work Attitudes, Antecedents, Consequences
    • Antecedents
    • Work Attitudes
    • Consequences

Card Set Information

Ch 3 - Work Attitudes
2014-02-16 21:30:54
Work Attitudes
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