Ch 4 Article - Diversity as a Strategy
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What was IBM's radical strategy regarding diversity?
They decided to create task forces for each minority/diversity group and educate everyone on what makes these groups different and how they're held back in the organization
How did this strategy change their employees?
More diverse employees were hired.
How did this strategy change their customers?
They were able to acquire more diverse customers since they were better able to understand their needs and personalities.
How did this strategy help supervisors?
More diverse managers were hired/promoted and more discussion between groups was encouraged.
How did this strategy change their suppliers?
They were able to acquire diverse suppliers by better understanding their needs.
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