Advanced Business Communication

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  1. Strategy
    plan for obtaining a specific goal or result that involves big picture analysis
  2. Tactics
    concrete actions taken to implement a strategy
  3. Leadership
    influence of people within an organizational setting through the orchestration of relationships
  4. Management
    the coordination and organization of activities within an organization
  5. Power bases
    the differing sources or bases of power within an organization
  6. John French Jr.'s and Bertram Raven's 6 key power bases
    • Reward power- control distribution of rewards
    • Coercive power- ability to threaten or punish those who do not comply with requests
    • Legitimate power- holder's legitimate right to require and demand obedience
    • Referent power- influence based on relationship with power holder
    • Expert power- influence based on belief that power holder possesses superior skills and abilities
    • Informational power- influence base on potential use of information
  7. Plurality
    means there are always multiple interpretations of any situation and that no one person can control those interpretations
  8. Management functions
    • - produce order and consistency 
    •    - planning and budgeting
    •    - organizing and staffing 
    •    - controlling and problem solving
  9. Leadership functions
    • - produce change and movement
    •   - establish direction 
    •   - aligning people
    •   - motivating and inspiring
  10. Social construction (Social construct)
    any phenomenon "invented" or "constructed" by participants in a particular society or culture and existing because people agree to behave as if it exists or to follow certain conventional rules
  11. Typifications
    mental representations of other people's actions
  12. Significations
    the acts or processes of signifying by signs or other symbolic means
  13. Institutionalization
    when reciprocal roles become routinized, the typified reciprocal interactions are said to be institutionalized
  14. Dialogic model of communciation
    takes other people's points of view into account, acknowledging that the speaker and the listener may have different perspectives
  15. Dialogue
    conversation among two or more persons
  16. Monologue
    talking to oneself
  17. Egocentric
    concerned with the self rather than others or society
  18. Intercultural communication
    the exchange of information among people of different cultural backgrounds
  19. Perception
    awareness of the elements of the environment made possible through our senses
  20. Stereotyping
    a label for making sense out of what we perceive through categorizing it or an oversimplified way of labeling people with the intention of denigrating them
  21. Attribution
    the assignment of meaning to other people's behavior
  22. Impression formation
    process of integrating a variety of observations about a person into a coherent impression of that person
  23. Self-concept
    how we thing about ourselves and describe ourselves to others
  24. Self-fulfilling prophecy
    the idea that we see ourselves in ways that are consisted with how others see us
  25. Self-awareness
    an understanding of the self, including our attributes, values, beliefs, strengths, and weaknesses
  26. Intrapersonal communication
    communication that encompasses our communication with ourselves, including memories, experiences, feelings, ideas, and attitudes
  27. Intrapersonal intelligence
    the ability to form an accurate model of oneself and to use this model effectively
  28. Reflexivity
    the capacity for reflection
  29. Interpersonal intelligence
    the ability to understand others
  30. Self-esteem
    how we like and value ourselves, as well as how we feel about ourselves
  31. Emotional intelligence
    the assortment of noncognitive skills that influence out ability to cope with the pressures and demands of the environment
  32. Perceptual mindsets
    our cognitive and psychological predispositions to see the world in a certain way
  33. Confirmation bias
    a tendency to distort information that contradicts the beliefs and attitudes we currently hold
  34. False dichotomy
    dichotomy that is not jointly exhaustive (i.e. alternatives are available) or that is not mutually exclusive (i.e. alternatives overlap) - may be product of either-or thinking
  35. Inference
    conclusion about the unknown based on the known
  36. Correlation
    consisten relationship between two or more variables
  37. Critical thinking
    intellectually disciplined process of actively and skillfully conceptualizing, analyzing, applying, synthesizing, or evaluating information gathered by observation, experience, reflection, reasoning, or communication
  38. influence
    the power to affect the thoughts or actions of others
  39. compliance gaining
    attempts made by a communicator to influence another person to do something that the person otherwise might not do
  40. compliance resisting
    the refusal to comply with another person's attempts at influence
  41. interpersonal dominance
    the relational, behavioral, and interactional state that reflects the actual achievement- by means of communication- of influence or control over another person
  42. rational explanation
    explanation that includes some sort of formal presentation, analysis, or proposal and usually involves the presentation of evidence
  43. goodwill
    the ability to crease and maintain positive, productive relationships with others
  44. trust
    the confidence that others' intentions are good
  45. avoidance
    the strategy of knowingly avoiding engagement with those in the dominant group
  46. aggressiveness
    asserting one's rights and needs at the expense of others through hurtful expression, self-promotion, attempts to control others, and argumentativeness
  47. assertiveness
    self-enhancing, expressive communication that takes into account one's own needs as well as others
  48. reasoned skepticism
    the process of actively searching for meaning, analyzing and synthesizing information, and judging the worth of that information
  49. appropriate feedback
    feedback that is honest, reflects the communicator's true understanding and judgment, and is appropriate for the subject, audience, and occasion or context
  50. impression management
    the attempt to control the impression of ourselves that we present to others in any communication situation
  51. high self-monitors
    people who are highly aware of their impression-management behavior and efforts
  52. low self-monitors
    people who have little awareness about how others perceive them and little knowledge about how to interact appropriately with others
  53. anticipatory socialization
    the process we use to develop a set of expectations and beliefs about how people communicate in various formal and informal work settings
Card Set
Advanced Business Communication
Advanced Business Communication Class- Test 1 review- Chapters 1-3, Appendix A and Appendix B
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