HRM 360 1st exam

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  1. Organizational structure
    the formal system of task and job reporting relationships hat determines how employees use resources to achieve the organization's goals.
  2. Organizational design
    the process of making the specific choices about how to arrange the tasks and job relationships that comprise the organizational srtructure
  3. Contingency theory
    an organization's structure needs to be designed to fit or match the set of contingencies--factors or conditions--that affect it the most and cause it the most uncertainty
  4. Three important contingencies that factor into the design of organizational structure
    • 1) the nature of the organization's environment
    • 2) advances in technology (increasingly, information technology)
    • 3) the characteristics of an organization's human resources
  5. The more quickly the environment changes
    the greater the uncertainty and the harder it is for an organization to access the resources it needs to function at a high level
  6. In an uncertain environment
    an organization is more likely to decentralize authority and empower lower level employees to make important operating decisions, allowing them to behave more quickly and flexibly to speed up the decision making and communication process to make it easier to obtain resources.
  7. in a stable environment
    resources are readily available and uncertainty is low. Managers will organize functional activities and design an organizational structure that results in employees behaving n a more formal and defined way
  8. Technology
    the combination of skills, knowledge, tools, machines, computers, and equipment used in the design, production, and distribution of goods and services
  9. In general, the more complicated the technology an organization uses
    the more difficult it is to regulate and control it. In contingency theory, a flexible structure would be needed to allow an organization to respond to unexpected situations and provide its employees the freedom to find solutions to problems they encounter.
  10. Charles Perrow- Two factors determine how complicated or non routine technology is
    task variety and task analyzability
  11. Task variety
    the number of new or unexpected problems or situations that a person or functional group encounters while performing tasks or jobs
  12. Task analyzability
    the degree to which programmed decisions and solutions are available to people or functional groups to solve the kind of problems they encounter
  13. complicated technology=
    high task variety and low task analyzability
  14. routine technology=
    low task variety and high task analyzability
Card Set:
HRM 360 1st exam
2014-02-15 22:49:04

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