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acelaker
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What are the 3 main components of attitude
- 1. Cognitive (thought process feeling)
- 2. Affective (emotion)
- 3. Behavioral (action)
Eg: standing in line at Starbucks barista put up hand and told me I was out of line
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What is cognitive dissonance
Tension experienced from holding two conflicting attitudes or btwn attitude & behavior
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List the major job attitudes
SIOPE
Satisfaction
Involvement – identify with job, derive self-worth from job performance
Organizational commitment – identify with org or org’s mission, not necessarily with job. Modest connection to productivity
Perceived organizational support
Employee engagement – satisfaction with and enthusiasm for one’s work.
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What is the difference between job involvement and organizational commitment
JI - identify with job, derive self-worth from job performance
OC - identify with org or org’s mission, not necessarily with job. Modest connection to productivity
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What are the main reasons people are dissatisfied with their jobs
SPPWSC
- Stress – 32%
- Pay – 26%
- Promotion – 21%
- Work – 15%
- Security – 9%
- Co-workers – 3%
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What is organizational citizenship
Being a good citizen – Helping others, go beyond expectations
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Is there a relationship between job satisfaction and absenteeism and turnover? If so, what is the relationship
- absenteeism : yes
- turnover: yes, even stronger
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