MGMT 340 EXM1 CH3

Card Set Information

Author:
acelaker
ID:
263212
Filename:
MGMT 340 EXM1 CH3
Updated:
2014-02-21 15:53:45
Tags:
MGMT 340 EXM1 CH3
Folders:

Description:
MGMT 340 EXM1 CH3
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user acelaker on FreezingBlue Flashcards. What would you like to do?


  1. What are the 3 main components of attitude
    • 1. Cognitive (thought process feeling)
    • 2. Affective (emotion)
    • 3. Behavioral (action)

    Eg: standing in line at Starbucks barista put up hand and told me I was out of line
  2. What is cognitive dissonance
    Tension experienced from holding two conflicting attitudes or btwn attitude & behavior
  3. List the major job attitudes
    SIOPE

    Satisfaction

    Involvement – identify with job, derive self-worth from job performance

    Organizational commitment – identify with org or org’s mission, not necessarily with job. Modest connection to productivity

    Perceived organizational support

    Employee engagement – satisfaction with and enthusiasm for one’s work.
  4. What is the difference between job involvement and organizational commitment
    JI - identify with job, derive self-worth from job performance

    OC - identify with org or org’s mission, not necessarily with job. Modest connection to productivity
  5. What are the main reasons people are dissatisfied with their jobs
    SPPWSC

    • Stress – 32%
    • Pay – 26%
    • Promotion – 21%
    • Work – 15%
    • Security – 9%
    • Co-workers – 3%
  6. What is organizational citizenship
    Being a good citizen – Helping others, go beyond expectations
  7. Is there a relationship between job satisfaction and absenteeism and turnover? If so, what is the relationship
    • absenteeism : yes
    • turnover: yes, even stronger

What would you like to do?

Home > Flashcards > Print Preview