MGMT 340 EXM1 CH4

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Author:
acelaker
ID:
263214
Filename:
MGMT 340 EXM1 CH4
Updated:
2014-02-24 14:10:22
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MGMT 340 EXM1 CH4
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MGMT 340 EXM1 CH4
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  1. What is affect when used in the psychological or OB context
    It is an emotion, feeling mood
  2. What is an emotion
    • Intense feelings directed at someone or something
    • Caused by specific event
    • Brief
    • Specific
    • Facial expression
    • Action oriented
  3. What is “mood”? What are the key differences between mood and emotion?
    • Cause unclear
    • Lasts longer
    • General – positive or negative
    • Book says “cognitive”
  4. What are the dimensions of mood
    • Pos-neg
    • Intensity: High-Low
  5. What is emotional labor
    Tension btwn felt and displayed emotions when the two are in conflict. Emotional dissonance experienced/required for work
  6. What is emotional dissonance
    Display emotions not felt as requirement of work. Mild emotional dissonance may not be too taxing or difficult, but severe ED might be harmful.
  7. Define emotional intelligence
    Empathy – sense what others feel

    Ability to perceive one’s own emotions

    Understand meaning of emotions in given context

    Regulate emotions

    Self-motivate

    Distinct from GMA – remember Ron Reagan

    Good negotiators
  8. Big 5 Types of Emotions
    FHADS

    • Fear
    • Happiness
    • Anger
    • Disgust
    • Sadness
  9. How do mood and emotion impact decision making
    Positive emotion enhances (remember the cookie)

    Negative emotion decreases (sad or depressed - evaluate all options)

    Happiness, anger (take more risks)

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