Slack kap 2

The social bottom line - The buiness should accept that they bear some responsibility for the impact they have on society and their staff

The environmental bottom line - means the extent to which business activity negatively impacts on the natural environment.

• The economic bottom line - basically means that the operation resources must be used effectively. There are several ways:
• - reduce costs
• - customer satisfaction
• - reduce risk of operational failure
• - reduce amount of investment
• - provide future innovation

Ok.

Quality is the most visible part of what an operation does, and the customers can easily judge itQuality reduces costs.

Quality increases dependability.

Outside: The faster a customer can expect to get a product, the more limey he/she is to buy it.

Inside: Speed reduces inventories

Speed reduces risk- forecasting tomorrow's event is far less of a risk than forecasting next year's.THe faster the speed, the shorter the forecast can be.

Outside: Doing things in time for customers to receive their goods and services when they are needed is important. If a bus is always late, then they are better off taking a taxi.

Inside: It saves time: FAiling to deliver something on time can cause others to having to arrange special orders etc.

It saves money - Ineffective use of time will add to the cost.

It gives stability - No surprises gives a feeling of safety and comfort. eth.

Being able to change the operation in some way is important. It makes it possible to include a wide range of customers. 

Inside: flexibility speeds up response

• It saves time
• It speeds up response
• It maintains dependability

The lower the costs, the lower the price, the more customers.

Since productivity is output/input, a lot f measures can be taken. For example, relocating facilities to lower costs. Cutting out waste.

Sure thing :D