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  1. You are reviewing a service order to determine whether it is in compliance with the associated service Level agreement. What does the Compliance value shown in the service order header represent?
    A.The number of hours of work completed on the service order.
    B.The percentage of hours completed on the service order compared to the limit of the service level agreement.
    C.The number of hours remaining within the limit of the service level agreement
    D.The percentage of hours remaining compared to the limit of the service level agreement.
    B.The percentage of hours completed on the service order compared to the limit of the service level agreement.
    (this multiple choice question has been scrambled)
  2. You are configuring service level agreements in Microsoft Dynamics AX 2012.What is the purpose of the
    Calendar setting on a service level agreement?
    A.To determine whether a service order can be automatically created for the service agreement
    B.To determine the start time of an incoming service order.
    C.To determine the sign-off date of an incoming service order.
    D.To determine whether the status of an incoming service order will be set to Started.
    A.To determine whether a service order can be automatically created for the service agreement
    (this multiple choice question has been scrambled)
  3. You suspend a service level agreement (SLA) in Microsoft Dynamics AX 2012.What is the result?
    A.The SLA cannot be assigned to service agreements or service orders.
    B.The SLA cannot be assigned to service agreements but can be assigned to service orders.
    C.The SLA cannot be assigned to service agreements or service agreement groups.
    D.The SLA cannot be assigned to service agreements but can be assigned to service agreement groups
    C.The SLA cannot be assigned to service agreements or service agreement groups.
    (this multiple choice question has been scrambled)
  4. Which of the following is a result of cancelling the service level agreement on a service order in
    Microsoft Dynamics AX 2012?
    A.The service order is signed off.
    B.The status is set to blank.
    C.The time recording records are deleted.
    D.The service stage is set to Cancel.
    C.The time recording records are deleted.
    (this multiple choice question has been scrambled)
  5. You are working with service orders in Microsoft Dynamics AX 2012.In which situation will
    advancing the service order stage stop time recording?
    A.If the service order stage is changed to Cancel.
    B.If Stop time recording is selected for the service stage.
    C.If the service order has no lines.
    D.If Cancel is selected for the service stage.
    B.If Stop time recording is selected for the service stage.
    (this multiple choice question has been scrambled)
  6. You are monitoring todays service activity on the dispatch board in Microsoft Dynamics AX 2012.A customer reports additional information for a repair activity that appears on the Gantt chart at the top of the dispatch board.You need to record the additional information for the repair activity.What should you do?

    A.Jump to the Service orders form and edit the service order for the repair activity.
    B.Jump to the Activities form and edit the activity detail for the repair activity.
    C.Jump to the Sales orders form and edit the sales order for the repair activity.
    D.Jump to the Service Objects form and edit the service object for the repair activity.
    A.Jump to the Service orders form and edit the service order for the repair activity.
    (this multiple choice question has been scrambled)
  7. For which of the following purposes is the Microsoft Dynamics AX 2012 dispatch board designed?
    (Each correct answer is a complete solution.Choose two.)
    A.To provide users of the Service management module an overview of the Service subscriptions.
    B.To provide a different way of viewing data that resides on service objects.
    C.To assist in scheduling work for the technician by displaying the open service orders.
    D.To provide an overview of service management activities.
    • A.To provide users of the Service management module an overview of the Service subscriptions.
    • C.To assist in scheduling work for the technician by displaying the open service orders.
  8. You are creating a service order in Microsoft Dynamics AX 2012.Which of the following Service management parameters determines the first start time on a service order?
    A.the service order category
    B.the project group
    C.the calendar
    D.the activity generation stage
    C.the calendar
    (this multiple choice question has been scrambled)
  9. You are monitoring todays service activity on the dispatch board in Microsoft Dynamics AX 2012.A
    service call is scheduled to be completed by 5:00 PM today.The customer requests that the service call be
    performed later.Where can you move the service order?
    A.To any date and time.
    B.To any date and time allowed by the customers service agreement.
    C.To any date and time allowed by the customers service level agreement.
    D.To any time after 5:00 PM today.
    C.To any date and time allowed by the customers service level agreement.
    (this multiple choice question has been scrambled)
  10. A service order line in Microsoft Dynamics AX 2012 has a transaction type of Hour and a quantity of 5 hours.The start date and end date are June 1.Service technicians work 8-hour shifts, every day.In the dispatch board, you create another activity of the same type with a quantity of 12 hours.What is the end
    date of the new activity?
    A.June 3
    B.June 4
    C.June 2
    D.June 1
    A.June 3
    (this multiple choice question has been scrambled)
  11. Which of the following actions can you perform on a service order in the Microsoft Dynamics AX 2012 dispatch board?
    A.Select a project ID to attach to a service agreement.
    B.Select a customer account.
    C.Create a service task relation.
    D.Select a service level agreement.
    C.Create a service task relation.
    (this multiple choice question has been scrambled)
  12. You are dispatching service orders in Microsoft Dynamics AX 2012. Which of the following items
    differentiate service orders when dispatching? (Each correct answer is a complete solution. Choose three.)
    A.Service level agreement
    B.Service agreement
    C.Default technician
    D.Color-based priority
    E.Dispatch team
    F.Activity type
    • A.Service level agreement
    • B.Service agreement
    • D.Color-based priority
  13. For which of the following purposes can you use a subscription group?
    A.To assign the sales currency.
    B.To specify the use of a manual subscription ID and assign the project category.
    C.To assign the category of the subscription fee type.
    D.To specify the use of a number sequence subscription ID and set the invoice interval.
    D.To specify the use of a number sequence subscription ID and set the invoice interval.
    (this multiple choice question has been scrambled)
  14. What is the purpose of accruing revenue for service subscriptions in Microsoft Dynamics AX 2012?
    A.To recognize revenue for multiple subscriptions in a single accounting period.
    B.To recognize revenue evenly throughout the subscription period.
    C.To post revenue for multiple subscription fee transactions in a single ledger account.
    D.To post revenue for multiple subscription fee transactions in a single accounting transaction.
    B.To recognize revenue evenly throughout the subscription period.
    (this multiple choice question has been scrambled)
  15. You post accrued revenue for a subscription that has quarterly invoicing and monthly accrual. Which ledger accounts do you post to as part of the monthly accrual posting transactions? (Each correct answer presents part of the solution.Choose two.)
    A.Invoiced revenue
    B.Accrued revenue - sales value
    C.WIP - subscription
    D.Accrued revenue - subscription
    E.WIP - sales value
    • B.Accrued revenue - sales value
    • E.WIP - sales value
  16. From which of the following entities can you invoice for a service subscription in Microsoft Dynamics AX 2012?
    A.Sales order
    B.Fixed-price project
    C.Service order
    D.Time and material project
    D.Time and material project
    (this multiple choice question has been scrambled)
  17. You set up a service subscription that can be invoiced monthly or annually in Microsoft Dynamics AX 2012. You plan to charge a lower rate to customers who pay annually than to customers who pay monthly. You need to charge the lower rate by using the least amount of effort.What should you do?
    A.Use Reduction days subscription transactions.
    B.Use Price reduction subscription transactions.
    C.Use Regular subscription transactions with different period codes.
    D.Use Regular subscription transactions with different From dates and To dates.
    C.Use Regular subscription transactions with different period codes.
    (this multiple choice question has been scrambled)
  18. What is the purpose of the Rounding-off period parameter for subscription revenue accrual in Microsoft Dynamics AX 2012?
    A.To determine which accrual posting transaction is rounded.
    B.To determine whether rounding is used during an accrual reversal transaction.
    C.To determine whether rounding is used when accrued revenue is calculated per day.
    D.To determine which invoicing period is rounded.
    A.To determine which accrual posting transaction is rounded.
    (this multiple choice question has been scrambled)
  19. While fulfilling a service order, the technician hears an unusual mechanical noise that requires the creation of a new service order. The technician creates a web service order in the Microsoft Dynamics AX 2012 Enterprise Portal. The technician must ensure that the mechanical noise is logged correctly in the service order. In which area of the service order should the specific mechanical information be logged?
    A.The category
    B.The symptom code
    C.The condition
    D.The symptom area
    B.The symptom code
    (this multiple choice question has been scrambled)
  20. A customer submits a service request through the customer self-service area of the Microsoft Dynamics AX 2012 Enterprise Portal. You need to make the request available to a technician. What should you do?
    A.Assign a technician to the service request.
    B.Edit the repair line information for the service request.
    C.Transfer the service request to a service order.
    D.Create activities for the service request.
    C.Transfer the service request to a service order.
    (this multiple choice question has been scrambled)
  21. Which of the following functions can a customer perform in the customer self service area of the
    Microsoft Dynamics AX 2012 Enterprise Portal?
    A.Renew a service subscription.
    B.Terminate a service subscription.
    C.View the details of a service subscription.
    D.Submit a question related to a service subscription.
    C.View the details of a service subscription.
    (this multiple choice question has been scrambled)
  22. A customer is using the service management functionality in the Microsoft Dynamics AX 2012
    Enterprise Portal. Which of the following tasks can the customer perform?
    A.Display planned service orders, display service subscriptions, and create new service orders.
    B.Display planned service orders, create new service orders, and transfer web service orders to the
    Service orders form.
    C.Display planned service orders, display requested service orders, and review web service orders.
    D.Display requested service orders, display service subscriptions, and review web service orders.
    A.Display planned service orders, display service subscriptions, and create new service orders.
  23. You are managing service orders for technicians in the Microsoft Dynamics AX 2012 Enterprise Portal. In which of the following situations would you edit a service order line? (Each correct answer presents a complete solution.Choose three.)
    A.The service agreement changed.
    B.The service object relation changed.
    C.The service level agreement changed.
    D.The service task changed.
    E.The hours spent changed.
    • A.The service agreement changed.
    • D.The service task changed.
    • E.The hours spent changed.
  24. Which of the following items can the field service technician display in the Microsoft Dynamics AX
    2012 Enterprise Portal?
    A.Project information details, service orders, and service tasks
    B.Repair lines, service orders, and service tasks
    C.Service agreements, service orders, and service subscriptions
    D.Repair lines, service agreements, and service orders
    B.Repair lines, service orders, and service tasks
    (this multiple choice question has been scrambled)
  25. A customer reports a problem with a service object. You need to document the nature of the problem in Microsoft Dynamics AX 2012. Which of the following elements should you document?
    A.Condition, diagnosis code, and symptom code
    B.Condition, symptom area, and symptom code
    C.Condition, diagnosis code, and resolution
    D.Condition, diagnosis area, and symptom area
    D.Condition, diagnosis area, and symptom area
    (this multiple choice question has been scrambled)
  26. You are creating service order transactions for repairs in Microsoft Dynamics AX 2012. For which type of entity can you create repair lines?
    A.Service bill of materials (BOM)
    B.Service objects
    C.Sales orders
    D.Service agreements
    B.Service objects
    (this multiple choice question has been scrambled)
  27. For which of the following repair elements do you create transactions in Microsoft Dynamics AX 2012?
    A.Conditions and fees
    B.Materials and repair stages
    C.Item requirements and resolutions
    D.Expenses, materials, and time
    C.Item requirements and resolutions
    (this multiple choice question has been scrambled)
  28. You are setting up a repair managementprocessin Microsoft Dynamics AX 2012. What is the purpose of
    the diagnosis code?
    A.To describe what thetechnician believes the general problem to be.
    B.To describe whatthe technician believes will fix the problem.
    C.To describe what the dispatcher believes the problem to be.
    D.To describe what thetechnician believes the specific problem to be.
    D.To describe what thetechnician believes the specific problem to be.
    (this multiple choice question has been scrambled)
  29. You are creating service order transactions for repairs in Microsoft Dynamics AX 2012. You need to post
    a service order that includes a repair. Which of the following conditions must be met before you can post
    the service order? (Each correct answer presents part of the solution.Choose two.)
    A.All replacement items must be signed off.
    B.The service order must be signed off.
    C.The resolution must be signed off.
    D.The current stage ofthe service order must allow posting.
    • B.The service order must be signed off.
    • D.The current stage ofthe service order must allow posting.
  30. You are recording diagnosis codesfor a repair management process in Microsoft Dynamics AX
    2012. Which of the following statements about diagnosis codes is true?
    A.The diagnosis code can be recorded only afterthe diagnosis area is recorded.
    B.The diagnosis code is recorded prior tothe condition.
    C.The diagnosis code can automatically assign a resolution.
    D.The diagnosis code is less specific than the diagnosis area.
    A.The diagnosis code can be recorded only afterthe diagnosis area is recorded.
    (this multiple choice question has been scrambled)
  31. You create a template bill of materials (BOM) in Microsoft Dynamics AX 2012. After what point can you
    no longer modify the template BOM?
    A.After the template is attached to a service object.
    B.After the BOM reference type is assigned.
    C.After the template is attached to a service task.
    D.After the service object reference type is assigned.
    B.After the BOM reference type is assigned.
    (this multiple choice question has been scrambled)
  32. A technician completes a service order request at a customer site but uses a different component than is specified on the service bill of materials (BOM). You need to record the change in Microsoft Dynamics AX 2012.What should you do?
    A.Add the component in the BOM Designer.
    B.Replace the component in the BOM Designer.
    C.Replace the activity lines in the service order.
    D.Add an activity line for the new component in the service order.
    B.Replace the component in the BOM Designer.
    (this multiple choice question has been scrambled)
  33. You move a service bill of materials (BOM) from one service agreement to another in Microsoft Dynamics AX 2012. Which of the following are preserved?
    A.Template BOM history
    B.BOM history
    C.Service object history
    D.Service agreement history
    B.BOM history
    (this multiple choice question has been scrambled)
  34. You are creating a template bill of materials (BOM) in Microsoft Dynamics AX 2012 for a new item that is similar to an item your company assembles. You need to create the BOM lines for the template by using the least amount of effort. What should you do?
    A.Copy the lines from an existing template BOM.
    B.Copy the lines from an existing service BOM.
    C.Copy the lines from an existing production order.
    D.Copy the lines from an existing service order.
    C.Copy the lines from an existing production order.
    (this multiple choice question has been scrambled)
  35. You are replacing a component item on a service bill of materials (BOM). Which of the following can you create while replacing the component item?
    A.Service order line
    B.Service subscription
    C.Service agreement
    D.Service level agreement
    A.Service order line
    (this multiple choice question has been scrambled)
  36. You are using the Create service orders function to create service orders from a service agreement in
    Microsoft Dynamics AX 2012. The service agreement is set to combine service orders by service agreement. The service agreement has a service interval frequency of 10 days, a time window method of Month, a start date of June 1, 2012, and no end date.You create service orders from June 1, 2012 to July 31, 2012.How many service orders are created?
    A.7
    B.2
    C.8
    D.1
    E.3
    D.1
    (this multiple choice question has been scrambled)
  37. Your company requires that a letter be mailed to each new customer when its first service order is created. You need to communicate this requirement to the Sales and Marketing team in Microsoft Dynamics AX 2012. What should you do in the Service management parameters?
    A.Set the responsibility to Marketing.
    B.Set the category to Action.
    C.Set the activity type to Letter.
    D.Describe the request in the Purpose area.
    B.Set the category to Action.
    (this multiple choice question has been scrambled)
  38. You are working in the Service management module of Microsoft Dynamics AX 2012. Which of the following items can you cancel?
    A.Service orders and service agreements
    B.Service order lines and service subscriptions
    C.Service order lines and service agreements
    D.Service orders and service order lines
    D.Service orders and service order lines
    (this multiple choice question has been scrambled)
  39. For which scenarios should you create manual service orders in Microsoft Dynamics AX 2012? (Each correct answer is a complete solution.Choose two.)
    A.Periodic service task calls
    B.When line items need to be copied from another service order
    C.Service calls for warranty work
    D.Emergency service calls
    • A.Periodic service task calls
    • C.Service calls for warranty work
  40. You are creating service orders from a service agreement by using the Create service orders function
    in Microsoft Dynamics AX 2012. The service agreement is set to combine service orders by service agreement. Which service agreement line values affect the creation of service orders? (Each correct answer presents a complete solution.Choose three.)
    A.Time window
    B.Stopped status
    C.Service task
    D.Worker
    E.Service interval
    • A.Time window
    • C.Service task
    • D.Worker

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