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  1. You are configuring service stages in Microsoft Dynamics AX 2012.Which parameter allows for
    multiple stage choices while advancing through the service order stage sequence?
    A.Activity generation stage
    B.Service agreement group
    C.Phase
    D.Parent
    D.Parent
    (this multiple choice question has been scrambled)
  2. You are creating a service order in Microsoft Dynamics AX 2012.In which situations should you use item requirements instead of service order lines of the type Item? (Each correct answer presents a complete solution. Choose three.)
    A.When you need to partially pick and deliver the items.
    B.When the item stock is routinely replenished.
    C.When the service order requires special items that you do not usually stock.
    D.When the item is always in stock.
    E.When you need the ability to specify an alternative delivery location.
    • C.When the service order requires special items that you do not usually stock.
    • D.When the item is always in stock.
    • E.When you need the ability to specify an alternative delivery location.
  3. From which of the following Accounts Receivable documents can you create a service agreement in
    Microsoft Dynamics AX 2012?
    A.Recurring invoices
    B.Sales orders
    C.Free text invoices
    D.Sales agreements
    B.Sales orders
    (this multiple choice question has been scrambled)
  4. What does a service task relationship represent in Microsoft Dynamics AX 2012?
    A.The relationship between a generic service task and a specific service agreement.
    B.The relationship between a service task and a bill of materials (BOM).
    C.The relationship between a generic service task and a specific bill of materials (BOM).
    D.The relationship between a service task and a service object.
    A.The relationship between a generic service task and a specific service agreement.
    (this multiple choice question has been scrambled)
  5. You need to create a service agreement that is similar to an existing service agreement in Microsoft
    Dynamics AX 2012. You must use the least amount of administrative effort. What should you do?
    A.Copy the service agreement header from the existing service agreement, and create new service agreement lines.
    B.Copy the service agreement header and service agreement lines from the existing service agreement.
    C.Copy the service agreement header and service agreement lines from a service agreement template.
    D.Create a new service agreement header, and copy the service agreement lines from the existing service agreement.
    D.Create a new service agreement header, and copy the service agreement lines from the existing service agreement.
    (this multiple choice question has been scrambled)
  6. Which of the following are valid transaction types for service agreement lines in Microsoft Dynamics
    AX 2012? (Each correct answer presents a complete solution.Choose three.)
    A.Time
    B.Item
    C.Expense
    D.Project
    E.Hour
    • B.Item
    • C.Expense
    • E.Hour
  7. Your company is going to perform a service for a customer. The company has provided a similar service in the past. You want to leverage the previous service agreement in Microsoft Dynamics AX 2012. You create a service object. Which of the following is a purpose of the service object?
    A.To create product dimensions.
    B.To search for service agreement lines to copy.
    C.To create a bill of materials (BOM).
    D.To create a new service agreement header.
    D.To create a new service agreement header.
    (this multiple choice question has been scrambled)
  8. You are creating a service agreement in Microsoft Dynamics AX 2012. Which of the following elements does a service agreement header contain?
    A.Contractual details
    B.Service intervals
    C.Service tasks
    D.Service objects
    A.Contractual details
    (this multiple choice question has been scrambled)
  9. Which of the following elements can you use to define the sales price for a service subscription in Microsoft Dynamics AX 2012? (Each correct answer presents a complete solution.Choose three.)
    A.Subscription group
    B.Project ID
    C.Project category
    D.Service subscription
    E.Customer account
    • B.Project ID
    • C.Project category
    • D.Service subscription
  10. You are defining service subscription parameters in Microsoft Dynamics AX 2012.Your company accrues subscription revenue monthly.Customers can cancel their service subscriptions at any time. When a customer cancels a service subscription, the company reverses the current months accrual transaction by using the date the subscription revenue accrued. You need to ensure that accrued subscription transactions reverse on the date the subscription revenue accrues. Which option should you
    select for the Reverse accruals on crediting parameter?
    A.Invoice date of the credit note
    B.Delete accrued period
    C.Calculate accrued revenue per day
    D.Original posting date of the accrued transactions
    D.Original posting date of the accrued transactions
    (this multiple choice question has been scrambled)
  11. You are updating subscription prices in Microsoft Dynamics AX 2012. You need to perform an update to
    the indexed base price that reflects a 2.25% market index increase. Which of the following methods
    should you use?
    A.Base price by percentage
    B.Base price to
    C.Index to
    D.Index by a percentage
    A.Base price by percentage
    (this multiple choice question has been scrambled)
  12. A subscription fee transaction exists for a subscription that is invoiced quarterly in Microsoft Dynamics AX 2012. You need to distribute the subscription revenue evenly across the months in the quarter by using the least amount of effort. What should you do?
    A.Create an invoice proposal for the subscription fee transaction.
    B.Reverse the subscription fee transaction and change the subscription group of the subscription to
    invoice monthly.
    C.Create accrual transactions for the subscription fee transaction.
    D.Create three general ledger journal entries to record each month's portion of the subscription
    revenue.
    C.Create accrual transactions for the subscription fee transaction.
  13. When does a template bill of materials (BOM) become a service BOM in Microsoft Dynamics AX 2012?
    A.When you attach the template BOM to a service subscription.
    B.When you attach the template BOM to a service level agreement.
    C.When you attach the template BOM to a service object.
    D.When you attach the template BOM to a production order.
    C.When you attach the template BOM to a service object.
    (this multiple choice question has been scrambled)
  14. Which of the following functions can you perform in a service bill of materials (BOM) in Microsoft Dynamics AX 2012?
    A.Delete a service order.
    B.Delete a service agreement.
    C.Move the service BOM.
    D.Move a service order.
    C.Move the service BOM.
    (this multiple choice question has been scrambled)
  15. You attach a template bill of materials (BOM) to a service object on a service agreement in Microsoft
    Dynamics AX 2012. You need to modify the components of the template BOM. What should you do?
    A.Modify the service BOM attached to the service object on the service agreement.
    B.Delete the service BOM from the service object on the service order and modify the template BOM.
    C.Move the service BOM to a service object on a different service agreement and modify the template BOM.
    D.Delete the service BOM from the service object on the service agreement and modify the template BOM.
    D.Delete the service BOM from the service object on the service agreement and modify the template BOM.
    (this multiple choice question has been scrambled)
  16. You are creating a template bill of materials (BOM) in Microsoft Dynamics AX 2012.From which source can you copy BOM lines?
    A.A service agreement
    B.A Production BOM
    C.An activity line
    D.A service order
    B.A Production BOM
    (this multiple choice question has been scrambled)
  17. You need to post a service order in Microsoft Dynamics AX 2012. When can you post a service order?
    A.While viewing a service level agreement.
    B.While working in the dispatch board.
    C.While viewing the related sales order.
    D.While viewing the related project.
    D.While viewing the related project.
    (this multiple choice question has been scrambled)
  18. What is the purpose of the Combine service orders value on a service agreement in Microsoft Dynamics AX 2012?
    A.To group manually created service order lines.
    B.To group service order lines during a specified time period.
    C.To combine automatically created service orders with manually created service orders.
    D.To group automatically created service order lines.
    C.To combine automatically created service orders with manually created service orders.
    (this multiple choice question has been scrambled)
  19. You are configuring the Service order parameters in Microsoft Dynamics AX 2012.Which action is affected by the Allow without service agreement parameter setting?
    A.Setting a reason code
    B.Creating a service order
    C.Changing the service stage
    D.Posting a transaction to a project
    D.Posting a transaction to a project
    (this multiple choice question has been scrambled)
  20. You set up the Service management parameters for activities in Microsoft Dynamics AX 2012.What is controlled by these parameters when you create a service order? (Each correct answer is a complete solution. Choose three.)
    A.The generation stage
    B.The default order category
    C.The activity numbering sequence
    D.The default activity type
    E.The dispatch intervals
    • A.The generation stage
    • B.The default order category
    • D.The default activity type
  21. A customer enters a service order request in the Microsoft Dynamics AX 2012 Enterprise Portal. You
    need to dispatch the service order.What must you do first?
    A.Assign a start date and an end date.
    B.Create an activity for the service request and assign a technician.
    C.Validate the service request and determine the availability of technicians.
    D.Assign the service order priority and determine the availability of technicians.
    C.Validate the service request and determine the availability of technicians.
    (this multiple choice question has been scrambled)
  22. A service technician creates a service order in Microsoft Dynamics AX 2012 for additional problems found at the customer site. The specific problem and solution are not known. What information can the service technician record in the repair lines?
    A.Condition and diagnosis area
    B.Condition and diagnosis code
    C.Diagnosis and technician
    D.Condition and symptom area
    D.Condition and symptom area
    (this multiple choice question has been scrambled)
  23. You are reviewing service requests submitted by customers through the customer self-service area of
    the Microsoft Dynamics AX 2012 Enterprise Portal. You notice that the customer's service agreement specifies a preferred technician who no longer works for the company. What should you do?
    A.Create a note for the service request to indicate that the preferred technician is invalid.
    B.Edit the service request and assign a different technician.
    C.Edit the customer's service agreement and assign a different technician.
    D.Edit the service order and assign a different technician.
    D.Edit the service order and assign a different technician.
    (this multiple choice question has been scrambled)
  24. A customer submits a request for service in the customer self-service area of the Microsoft Dynamics
    AX 2012 Enterprise Portal. During the lifecycle of the service request, which of the following are valid actions for the service request?
    A.The customer can review the service order request.
    B.The field service technician can review the service order request.
    C.The field service technician can mark the service order request as completed.
    D.The customer can update the service order request.
    C.The field service technician can mark the service order request as completed.
    (this multiple choice question has been scrambled)
  25. You are recording conditions for a repair management process in Microsoft Dynamics AX 2012.
    Which of the following sources provides the condition information?
    A.The customer
    B.The account manager
    C.The technician
    D.The customer service representative
    A.The customer
    (this multiple choice question has been scrambled)
  26. You need to track the progress of a repair for a service object in Microsoft Dynamics AX 2012.What should you do?
    A.Create repair stage codes.
    B.Create stage reason codes.
    C.Create repair resolution codes.
    D.Create service stage codes.
    A.Create repair stage codes
    (this multiple choice question has been scrambled)
  27. What is the purpose of the repair functionality in the Service management module of Microsoft Dynamics AX 2012?
    A.To track the hours spent on service orders.
    B.To track the service performed on service objects.
    C.To track the hours spent on projects.
    D.To track the service performed on service orders.
    B.To track the service performed on service objects.
    (this multiple choice question has been scrambled)
  28. A service order with a repair line exists in Microsoft Dynamics AX 2012. You complete the repair of a service object. You need to mark the repair as completed. What should you do?
    A.On the service order's repair line, select a repair stage with a Finished status.
    B.Select the service object that was repaired as a line item on the service order.
    C.Enter the total hours worked to complete the repair as a line item on the service order.
    D.Enter the repair finish date on the service order's repair line.
    A.On the service order's repair line, select a repair stage with a Finished status.
    (this multiple choice question has been scrambled)
  29. You define service tasks for an annual maintenance process in Microsoft Dynamics AX 2012. You define service templates and service template groups.You need to create a service agreement for the annual maintenance process.What should you do?
    A.Create a new service agreement header, and copy the service agreement lines from the service template set up for the annual maintenance process.
    B.Create a new service agreement header, and copy the service agreement lines from the service template group set up for the annual maintenance process.
    C.Copy the service agreement header and service agreement lines from the service template set up for the annual maintenance process.
    D.Copy the service agreement header and service agreement lines from the service template group set up for the annual maintenance process.
    A.Create a new service agreement header, and copy the service agreement lines from the service template set up for the annual maintenance process.
    (this multiple choice question has been scrambled)
  30. Which types of notes can be specified for a Microsoft Dynamics AX 2012 service task relationship? (Each correct answer presents a complete solution. Choose two.)
    A.Bill of materials (BOM) notes
    B.Description line of service agreement header
    C.Internal notes
    D.External notes
    • C.Internal notes
    • D.External notes
  31. What is the purpose of service object groups in Microsoft Dynamics AX 2012? (Each correct answer is a complete solution. Choose two.)
    A.To filter service objects.
    B.To sort service objects.
    C.To create fee transactions.
    D.To maintain the bill of materials (BOM) structure.
    • A.To filter service objects.
    • B.To sort service objects.
  32. You are creating a service agreement in Microsoft Dynamics AX 2012.What effect does a project/category validation have on a service agreement header?
    A.Allows start and end dates to be defined
    B.Allows only predefined project IDs to be used
    C.Defines the service level agreement
    D.Allows service orders to be grouped
    B.Allows only predefined project IDs to be used
    (this multiple choice question has been scrambled)
  33. To which of the followingentities can you assign a service level agreement in Microsoft Dynamics AX 2012?
    A.Service orders
    B.Service agreements
    C.Service tasks
    D.Sales orders
    B.Service agreements
    (this multiple choice question has been scrambled)
  34. You are reviewing a service order in Microsoft Dynamics AX 2012 to determine whether it is incompliance with the service level agreement.When is the Compliance value for the service order calculated?
    A.When time recording stops.
    B.When the service order is invoiced.
    C.When time recording starts.
    D.When theservice order is created.
    A.When time recording stops.
    (this multiple choice question has been scrambled)
  35. You need to configure Microsoft Dynamics AX 2012 to require users to enter a reason code for specific events in the Service Management module.Which events can be configured to require theuser to enter a reason code? (Each correct answer presents a complete solution. Choose two.)
    A.The time limit set by the service level agreement is exceeded
    B.Time recording is stopped
    C.The service order line issigned off
    D.The service level agreement is cancelled
    • C.The service order line issigned off
    • D.The service level agreement is cancelled
  36. You are configuring Microsoft Dynamics AX 2012 to automatically assign a service level Agreement when creating a new service agreement.Which of the following determines the default service level agreement assigned to a service agreement?
    A.Service management parameter
    B.Service template group
    C.Service object group
    D.Service agreement group
    D.Service agreement group
    (this multiple choice question has been scrambled)
  37. In Microsoft Dynamics AX2012, you set the Activity generation stage parameter for a service orderstage to in process. Which of the following actions does this setting activate in service orders?
    A.An activity maybe created on lines.
    B.An activity may be closed.
    C.A service order may be created.
    D.An activity may be edited.
    A.An activity maybe created on lines.
    (this multiple choice question has been scrambled)
  38. You need to dispatch an activityin the Microsoft DynamicsAX 2012 dispatch board.What should you do?
    A.Change the activity priority,
    B.Update the hours of actualwork performed.
    C.Select the Dispatch check box.
    D.Set the start time.
    C.Select the Dispatch check box.
    (this multiple choice question has been scrambled)
  39. When do youspecify the default preferred technician for a customer in Microsoft DynamicsAX2012?
    A.When creating the service agreement.
    B.When creating the service level agreement.
    C.When entering the service order lines.
    D.When entering the service order.
    A.When creating the service agreement.
    (this multiple choice question has been scrambled)
  40. You are monitoring todays service activity on the dispatch board in Microsoft Dynamics AX 2012.
    You need to reassign a service activity to a different technician by using the Gantt chart at thetop ofthe
    dispatch board. You must use the least amount ofadministrative effort. What should you do?
    A.Edit the service order forthe service activity and select the new technician.
    B.Edit the service activity and select the new technician.
    C.Set the service activity to Undispatched and selectthe new technician.
    D.Drag the service activity from the original technician to the new technician.
    D.Drag the service activity from the original technician to the new technician.
    (this multiple choice question has been scrambled)

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