Ch 4 TQM

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  1. define workforce capacity
    refers to an organization’s ability to ensure sufficient staffing levels to accomplish its work processes and successfully deliver products and services to customers, including the ability to meet seasonal or varying demand levels.
  2. define workforce capability
    refers to an organization’s ability to accomplish its work processes through the knowledge, skills, abilities, and competencies of its people.
  3. what are key factors in the workplace environment
    • Health
    • Safety
    • Overall Well being
  4. What is the life cycle of teams
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  5. What are team skill requirements
    • Team management
    • leadership skills
    • decision making
    • communication
    • negotiation
  6. what are functions of problem solving teams
    • identify
    • analyze
    • solve quality and productivity problems
  7. What are different types of teams
    • Management
    • Natural work
    • Self managed
    • Virtual
    • Quality
    • Problem Solving
    • Project
  8. define Empowerment
    Giving people authority to make decisions based on what they feel is right, to have control over their work, to take risks and learn from mistakes, and to promote change.
  9. What is the Hackman-Oldham Model
    Proposes 5 core job characteristics of job design influence 3 critical psychological states which in turn drive work outcomes
  10. What enhances work design?
    • Job enlargement
    • Job rotation
    • Job enrichment
  11. what does job design refer to?
    responsibilities and tasks assigned to individuals.
  12. what does work design refer to?
    how employees are organized in formal and informal units, such as departments and teams.
  13. What are the 5 steps to Maslows Heirarchy of needs
    • Self Actualization
    • Esteem
    • Love
    • Safety
    • Physiological
  14. define Employee Involvement
    Any activity by which employees participate in work-related decisions and improvement activities, with the objectives of tapping the creative energies of all employees and improving their motivation.
  15. what are conditions of collaboration in a high performance work culture
    • Respect
    • Aligned Values
    • Shared Purpose
    • Communication
    • Trust
  16. define high performance work
    work approaches used to systematically pursue ever-higher levels of overall organizational and human performance.
  17. define performance
    the extent to which an individual contributes to achieving the goals and objectives of an organization.
  18. What is the objective of a workforce management
    to build a high-performance workplace and maintain an environment for quality excellence to enable employees and the organization to achieve strategic objectives and adapt to change
  19. Define Workforce Management
    • Also known as HUman Resource Management
    • designed to provide and coordinate people of an organization

    Recruit, liaison between unions, employee well being
  20. Taylor system and scientific management did what
    • Improved productivity
    • made manufacturing mundane
    • failed to exploit knowledge of workforce
    • promulgated relationships between labor and management
  21. VACSP stands for
    Veterans Affairs Cooperative Studies Program

    supports clinical trials targeting current health issues
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Ch 4 TQM
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