Ch 9 TQM

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  1. what are the lean six sigma metrics
    • Accuracy
    • Cycle time
    • Cost 
    • Customer satisfaction
  2. What are the 5's
    Sort, Set in order, Shine, Standardize, Sustain
  3. What are tools of Lean
    5s, visula control, Layout, Pull production, Source inspection
  4. What is Lean's approach
    elimination of waste of all forms
  5. what are the 4P's
    • Policies
    • Procedures
    • People
    • Plants
  6. what are the 6m's
    Machines, Methods, Materials, Measurements, Mother Nature, Man Power
  7. what is root cause analysis
    • 5 why
    • Cause and effect diagram
    • Scatter diagram
  8. define root cause
    -“that condition (or interrelated set of conditions) having allowed or caused a defect to occur, which once corrected properly, permanently prevents recurrence of the defect in the same, or subsequent, product or service generated by the process
  9. what is value stream mapping
    highlights value-added versus non-value-added activities, and include times that activities take.
  10. what is a histogram
    provide clues about the characteristics of the parent population from which a sample is taken.
  11. What is a run chart
    show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand and interpret.
  12. What is SIPOC
    • Supply
    • Input
    • Process
    • Output
    • Customer
  13. What is a Pareto distribution
    one in which the characteristics observed are ordered from largest frequency to smallest.
  14. define ROQ
    Return on quality 

    balancing quality costs against expected revenue gains
  15. What are the factors in Six Sigma project selections
    • Financial return
    • Impact on customers
    • Probability of success
    • Impact on employees
    • fit to stategy
  16. What are the six sigma teams
    • Champions
    • Master BB
    • BB
    • GB
    • Team member
  17. define process design problems
    involve designing new processes or substantially revising existing processes.
  18. define product design problems
    involve designing new products that better satisfy user needs—the expectations of customers that matter most to them.
  19. define unstructured performance problems
    result from unsatisfactory performance by a poorly specified system.
  20. define efficiency problems
    result from unsatisfactory performance from the standpoint of stakeholders other than customers.
  21. define conformance problems
    are defined by unsatisfactory performance by a well-specified system.
  22. What are types of quality problems
    • Conformance
    • Efficiency
    • Unstructured performance
    • Product Design
    • Process design
  23. what are some differences between TQM and Six Sigma
    TQM based on employee empowerment, Six Sigma owned by business leader

    TQM activities occur within a certain function, SS are crossfunctional

    TQM training is limited to simple improvement, SS focuses on a DMAIC method

    TQM is cheap, SS requires ROI
  24. Define six sigma
    eliminate causes of defects by focusing on outputs that are critical to customers

    3.4 or fewer defects per million
  25. Define DMADV
    • Define
    • Measure
    • Analyze
    • Design
    • Verufy
  26. Define DMEDI
    • Define
    • Measure
    • Explore
    • Develop
    • Implement
  27. Define DMAIC
    • Define
    • Measure
    • Analyze
    • Improve
    • Control
  28. Define DRIVE
    • Define
    • Recognize
    • Identify
    • Verify
    • Evaluate
  29. Define FADE
    • Focus
    • Analyze
    • Develop
    • Execute
  30. What is the deming cycle
    • PDCA
    • Plan
    • Do
    • Check
    • Act
Card Set:
Ch 9 TQM
2014-03-05 03:35:25
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