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what are the lean six sigma metrics
- Cycle time
- Customer satisfaction
What are the 5's
Sort, Set in order, Shine, Standardize, Sustain
What are tools of Lean
5s, visula control, Layout, Pull production, Source inspection
What is Lean's approach
elimination of waste of all forms
what are the 4P's
what are the 6m's
Machines, Methods, Materials, Measurements, Mother Nature, Man Power
what is root cause analysis
- 5 why
- Cause and effect diagram
- Scatter diagram
define root cause
-“that condition (or interrelated set of conditions) having allowed or caused a defect to occur, which once corrected properly, permanently prevents recurrence of the defect in the same, or subsequent, product or service generated by the process
what is value stream mapping
highlights value-added versus non-value-added activities, and include times that activities take.
what is a histogram
provide clues about the characteristics of the parent population from which a sample is taken.
What is a run chart
show the performance and the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand and interpret.
What is SIPOC
What is a Pareto distribution
one in which the characteristics observed are ordered from largest frequency to smallest.
Return on quality
balancing quality costs against expected revenue gains
What are the factors in Six Sigma project selections
- Financial return
- Impact on customers
- Probability of success
- Impact on employees
- fit to stategy
What are the six sigma teams
- Master BB
- Team member
define process design problems
involve designing new processes or substantially revising existing processes.
define product design problems
involve designing new products that better satisfy user needs—the expectations of customers that matter most to them.
define unstructured performance problems
result from unsatisfactory performance by a poorly specified system.
define efficiency problems
result from unsatisfactory performance from the standpoint of stakeholders other than customers.
define conformance problems
are defined by unsatisfactory performance by a well-specified system.
What are types of quality problems
- Unstructured performance
- Product Design
- Process design
what are some differences between TQM and Six Sigma
TQM based on employee empowerment, Six Sigma owned by business leader
TQM activities occur within a certain function, SS are crossfunctional
TQM training is limited to simple improvement, SS focuses on a DMAIC method
TQM is cheap, SS requires ROI
Define six sigma
eliminate causes of defects by focusing on outputs that are critical to customers
3.4 or fewer defects per million