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Who is the customer for projects?
Which of the following is not one of the five Lean concepts?
Less is more
Managers, supervisors, and other formal organizational leaders that can directly impact the system’s ability to successfully achieve a performance measure, monitor or improvement initiative
Management Guidance Team
One or more individuals identified by the Sponsor as being “on-point” for a performance measure, monitor or improvement initiative
Individuals from all levels of the organization that are knowledgeable of the processes underlying a performance measure, monitor or improvement initiative tasked with improving the processes.
Process Action Team
NOT a content expert, Manages team dynamics and Pushes the team to meet daily milestone
A business model
What does the "S" in PDSA stand for?
What does the "R" in RPIW stand for?
Which improvement activity doesn't require a charter?
How many boxes does an A3 have?
What is the title of Box 2 on an A3?
What is the title of Box 5 on an A3?
What is the title of Box 9 on an A3?
Which two boxes should have a clear linkage?
3 and 8
What is the Star post it note used for?
What is the Heart post it note used for?
What is the Diamond post it note used for?
What does the yellow dot on a step mean?
Non-Value Adding but Necessary
What is the purpose of a process map?
Identify problem areas for improvement
What section of the project charter contains the process start and stop?
Which of the following is a challenge in writing a project charter?
All of the above
What is the total lead time (cycle time) for the attached process?
41 H 30 M
What is the total Value Added time for the attached process?
What is the Cycle Time for step 3 in the process above?
2 H 15 M
What percentage of time in healthcare system is waste?
Non-value adding, resource consuming activities
"D" stands for...example
defects:wrong site surgeries
"O" stands for...example
overproduction: batch printing patient labels
"W" stands for...example
Waiting: idle machines/people
"N" stands for...example
not utilizing human potential: nurses and doctors looking for supplies
"T" stands for...example
transportation: carrying files from location to location
"I" stands for...example
inventory: charge slips piled up to be delivered
"M" stands for...example
motion: large walk distance
"E" stands for...example
extra processing: extra copies of forms
simple process of identifying and sorting like information
Prioritization matrix is...
used to rate each opportunity using a standard criteria on a scale
Root cause analysis
- -Problem solving method aimed at
- identifying the root cause of a problem or occurrence
- -If used correctly, it has been shown
- to minimize the possibility of recurrence
Process observation methods
- -check sheets
- -spaghetti diagrams
- -Takt time
5S stands for
- Set in order
What is a defect?
An error that someone else detects
Visual Workplace rules
- -easy to see, use, and return
- -accessed once a month should be located within 30 seconds
Takt time Equation
**remember not to count work breaks
What would you like to do?
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