MGMT 340 EXM2 CH11

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  1. Communication
    Process by which a sender transmits information (message) that is interpreted by a receiver
  2. What does noise mean?
    anything that can interfere with the communication, medium, receiver, content can all be noise
  3. Communication Process Model
    Sender (info to be sent info encoded)

    Media Channel (NOISE)

    Receiver (info received - info decoded)
  4. Exhibit 11-1
    • msg to be sent
    • -> encoding
    • -> channel
    • -> msg received
    • -> decode
    • <----
    • feedback <--------
  5. Written communication
    written is tangible and verifiable, record of communication, but it is slower
  6. Oral communication
    Oral is faster and better to understand
  7. Sources of noise in communication
    • emotion
    • language
    • communication apprehension
    • filtering
    • selective perception
    • information overload
  8. Formal Small-Group Networks
    • Chain (formal, CEO etc.)
    • Wheel (central leader)
    • All Channel (all involved - self managed team)
  9. What network type is best for team effectiveness
  10. Which network represents a cohesive group
    All Channel
  11. Which network represents a typical work group structure
  12. What does channel richness mean?
    The amount of information that can be transmitted during a communication episode
  13. How does channel richness impact virtual teams?
    • Communication and conflict
    • Task conflict more likely
    • Relationship conflict more likely
  14. TCM
    Technology Mediated Channels
  15. TCM Channels
    • 1) bulletins, memos
    • 2) pre-recorded speeches, e-mail
    • 3) on-line discussion, voice mail 
    • 4) live speeches, phone call
    • 5) video conference, face to face
  16. Filtering
    A sender’s manipulation of information so that it will be seen more favorably by the receiver.
  17. Selective Perception
    selectively see and hear based on their needs, motivations, experience, background, and other personal characteristics
  18. Information Overload
    Too much information
  19. Emotions
    • good mood = more confident
    • bad mood = scrutinize message
  20. High context cultures
    people rely on non-verbal cues for context to help communicate(ASIA)
  21. Low context cultures
    receivers expect spoken or written message to contain all necessary information. (U.S. and Western Europe)
Card Set
MGMT 340 EXM2 CH11
MGMT 340 EXM2 CH11
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