MGMT 340 EXM2 CH14

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Author:
acelaker
ID:
270246
Filename:
MGMT 340 EXM2 CH14
Updated:
2014-04-11 22:27:42
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MGMT 340 EXM2 CH14
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MGMT 340 EXM2 CH14
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  1. What is the traditional view of conflict
    • Narrow
    • All conflict is bad
  2. What is the interactionist view of conflict
    Low to moderate task conflict is good
  3. Managed (Resolution-Focused)
    Even beneficial conflict causes some damage
  4. Functional conflict?
    Conflict that supports the goals of the group and improves its performance
  5. Dis-functional conflict?
    • Conflict that hinders group performance
    • (relational)
  6. task conflict
    conflict over content and goal of tasks
  7. relationship conflict
    always dysfunctional
  8. process conflict
    how the work gets done
  9. The Conflict Process – Stage V: Outcomes
    • Functional
    • Dysfunctional 
    • Managing Functional
  10. Stage V: Outcome
    Functional Outcomes
    • Low to moderate eludes relational conflict
    • all points weighed
    • antidote to group think
  11. Stage V: Outcome
    Dysfunctional Outcomes
    • Destructive consequences 
    • poor communication
    • low group cohesiveness
    • low trust
    • satisfaction
  12. Stage V: Outcome
    Managing Functional Outcomes
    • Recognize disagreements
    • Recognize different approaches
    • Focus on interests rather than issues
    • Discuss difference of opinion
    • Emphasis shared interests
  13. Define negotiation
    • A process that occurs when two or more parties decide how to allocate scarce
    • resources.
  14. Distributive Barganing
    • Goal - Much of pie as possible
    • Motivation - win/lose
    • Focus - positions (can't go lower than x)
    • Interest - Opposed
    • Info Sharing - Low
    • Duration - Short term
  15. Integrative Barganing
    • Goal - expand pie so both are satisfied
    • Motivation - win/win
    • Focus -  Interests (can you explain why in red)
    • Interest - Congruent
    • Info Sharing - High
    • Duration - Long Term

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