Crisis Management

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Author:
trulyblue222
ID:
271698
Filename:
Crisis Management
Updated:
2014-04-23 22:24:01
Tags:
geb
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Description:
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  1. Sources of Crises
    • health and environmental disasters
    • technological breakdowns
    • economic and market forces
    • relationships
  2. Stages
    • avoiding
    • preparing to manage
    • recognizing
    • containing
    • resolving
    • learning
  3. Avoiding
    • discuss crises during strategic planning
    • include diverse stakeholder views
    • perform crisis-ready SWOT analysis
    • cover readiness for four major crisis sources
    • develop a crisis-risk list
  4. Preparing to manage
    • recognize the risks
    • brainstorm costs
    • develop contingency plans
    • explore side effects of your plans
    • form a crisis-management team
    • create a communications plan
    • develop a resource plan
  5. Recognizing
    • characterize the event
    • evaluate the scope and scale of impact
    • self-reflect
    • consider your values
    • get the crisis team in place
    • secure needed information
  6. Containing
    • be decisive
    • present calm, serious demeanor
    • be responsive to needs/fears of those affected
    • be open without stoking fears
  7. Be open
    • address rumors by offering credible info
    • present bad news all at once
    • notify key stakeholders
    • stick to facts
    • communicate honestly
  8. Resolving
    • monitor effects of stress
    • step up to leadership responsibilities
  9. Leadership responsibilities
    • faces the crisis
    • becomes vigilant
    • maintains focus on priorities
    • does what needs to get done
  10. Learning
    • review how the crisis was handled
    • look and plan ahead
    • track results

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