Identify the minimum knowledge states necessary for KCS article life cycle.
Work in Progress: Internal visibility, and no resolution captured. a knowledge article that is being captured, and has not yet had a resolution identified. This is sometimes referred to as a framed article.
Draft: A resolution has been captured and is available for internal use, and the quality is not trusted as we do not have confidence in or validation of the resolution.
Approved: Internal visibility and quality trusted
Published: External visibility and quality trusted; available for self-service