BA CH19

Card Set Information

Author:
zhanglin123
ID:
273446
Filename:
BA CH19
Updated:
2014-05-06 17:03:10
Tags:
BA19
Folders:

Description:
BA
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user zhanglin123 on FreezingBlue Flashcards. What would you like to do?


  1. Personal Traid
    • Social
    • Emotional
    • Personal
  2. Corporate Triad
    • Organizational
    • National
    • Global
  3. Social is
    People care about diversity, but there may be disagreement concerning the issue
  4. Emotional is
    Different people very passionate about diversity
  5. Personal is
    Everyone has different levels of experiences in life with concerning diversity
  6. Organizational is
    Corporations need to manage diversity
  7. National is
    Every nation has its its own approach
  8. Global is
    corporations need to implement their nation's diversity policy across different cultures
  9. There are two focal point for diversity(2个)
    • Traditional
    • Contemporary
  10. Traditional diversity  characteristics (9个)(CDRS RANGE)
    • Color
    • Disability status
    • Religion
    • Sexual Orientation ( 性取向)
    • Race
    • Age
    • National Origin (国籍)
    • Gender
    • Ethnicity (种族地位)
  11. Def. of Contemporary Diversity
    Focus on all aspects of a person and understanding that person (从里到外的认知一个人)
  12. Contemporary Diversity (4个)
    • Innermost
    • Internal Dimensions
    • External Dimensions
    • Organizational Dimension
  13. Innermost Dimension 有
    Personality
  14. Internal Dimension 有 (5个)
    • Gender
    • Race
    • Ethnicity
    • Age
    • Ability
  15. External Dimension (10个)(PPRRW MAGIE)
    • Personal Habit
    • Parental Status
    • Recreation habit
    • Religion
    • Work experience
    • Marital status
    • Appearance
    • Geographic Location
    • Income
    • Educational Background
  16. Organizational Dimension (8个)
    • Seniority 职位高
    • Exempt /Non exempt 免税人
    • Location
    • Function
    • Division  部门
    • Union affiliation 工会会员
    • Management Status
    • Field
  17. US relations (3 Eras) Diversity& Discrimination
    • Era 1- Slavery (1500-1863)  300yrs
    • Era 2- Painful/Slow Change (1864-1964) 100yrs
    • Era 3- Civil right, Diversity, and Inclusion (1964-today) 100yrs
  18. Federal laws Prohibiting job Discrimination(6个)(DEAR TC)
    • Disability Act
    • Equal Pay Act
    • Age Discrimination Act
    • Rehabilitation 510 Act
    • Title VII Civil Rights Act
    • Civil Right Act
  19. EEOC stand for ?
    Equal Employment Opportunity Commission
  20. EEOC (Equal Employment Opportunity Commission) is responsible for
    EEOC is responsible for enforcing diversity(charge involve in traditional diversity characteristic) and equal opportunity laws
  21. Abercrombie & Fitch case
    Only hire young, attractive people and deny opportunity to people who are different
  22. Discrimination is defined as 
    overt or subtle denial of opportunity(明显或微妙的拒绝机会)
  23. The diversity Progression (3个)
    • 1. Affirmative Action 防歧视行动 (legal approach)
    • 2. Valuing Differences 价值不同 (training approach)
    • 3. Managing  Diversity 管理多样化(business approach)
  24. Affirmative Action is
    Taking positive steps to hire and promote people from group previously discriminated against
  25. Big 3 of affirmative action
    • Employment (diverse workforce)
    • Education (opportunity for education for all people)
    • Government Contracting 政府契约(supplier diversity)
  26. Affirmative Action applies to (3个)
    • Employment
    • Education
    • Government Contracting
  27. How affirmative action work (4 steps)
    • Affirmative action plan (放弃是行动计划)
    • Measure and count the result of the plan (测量和计算计划)
    • Create a Report (报告)
    • Analyze the result (分析计划)
  28. Today it is most important to have affirmative  opportunity
  29. Disparate treatment (差别性对待) when
    Occurs when an individual, who is part of a protected groups, is singled out and discriminate against 
  30. Disparate impact (差别性影响) occurs when
    occurs when a policy is not directly discriminatory but becomes discriminatory through its effects
  31. Griggs vs. Duke Power Company case
    Duke Power required applicants to pass a test that was based on questions that could only answered if the applicant had a formal education. 黑人没资格就因为这个考试
  32. Valuing Differences (training approach) can be 
    positive
    negative
    • positive outcomes- better communication and culture
    • Negative outcomes- Telling someone that they need to fixed
  33. Attitude vs. Behavior:
    • A boos directly control behavior but not necessarily attitude
    • (可控制行为但控制不了态度)
  34. Managing Diversity (business approach) is
    creating a corporate environment allowing all people to reach their full potential
  35. Managing diversity (components)
    • 1. address both traditional and contemporary issues.
    • 2.Business leverage(using strength that business has) is key to success 利用优势
    • 3.Senior executive is key 雇佣高级行政官
  36. Diversity impacts business because it  now a 
    business imperative 商业不可避免的
  37. Diversity gives
    license to operate
  38. US population b/w now and 2040
    • White - growth slowest
    • Asian - growth fastest
  39. 工作人群下降, 退休人去上 涨
  40. Workforce in the US
    • White goes down
    • Other goes Up
  41. Population Maps: U.S. Bureau data On race and ethnicity 
    The US is becoming more diverse
  42. Hispanics refer as 
    Those who come from countries were once conquered by Spain. NOT have to do with Race or Language
  43. Diversity is creative environment where we (open doors)
    • recruit 招聘
    • develop
    • leverage the best talent

    to achieve business goals profitably
  44. Inclusion is    (keep door open)
    proactively to working to insure all employee' cultures are valued so everyone can contribute to their full potential(主动声明员工的习俗是有价值的, 可以贡献全部潜能)
  45. Both diversity and inclusion fuel _______
    cross cultural competence (激起跨文化知识能力)
  46. Foundation of sustainable diversity and inclusion(3个)
    • Business case: what we sell 卖
    • Talent case: Who does the work 做
    • Operations case: How to run the business 运行
  47. Business Components to Diversity(6个)-Ron's Framework
    • Senior leaderbusiness, talent, operation)
    • Employees(talent)
    • Customers(business)
    • Supplier(operation)
    • Financial Performance 财政表现(business)
    • Reputation and Liability名誉和信誉(operation)
  48. Employee- (Talent Case)(3个)
    • Recruitment 招聘
    • Development  发展
    • Retention 保留
  49. Companies spend lot of money every time they lose 
    employees and have to hire new ones
  50. Hard turnover costs
    • Separation(severance) 离职金
    • Vacancy 空缺
    • Replacement 代替
    • Training 培训
  51. Other turnover costs(其他离职成本)
    • Morale道德士气
    • Productivity生产力
    • Relationship关系
  52. Top 50 Diversity Inc。
    • Top1- Novartis Pharmaceutical Corporation
    • Top2- Sodexo (Hotel)
    • Top3-EY (Insurance)
    • Top50-Nielsen (Media)
  53. ERG stand for?
    Employee Resource Groups (员工资源团体)
  54. Employee Resource Groups(ERG) or Affinity Groups(亲和力团体) are 
    resource groups within a company 
  55. 2 Key of employees
    • 1. Employees help understand the customer better (need for talent)
    • 2. Customers want to buy from a company that demonstrates that they understand diversity (need for inclusion)
  56. Customers-(Business Case)
    • Responsibility 负责
    • Sales 销售
    • New Product development 研发
  57. Frito Lay& Dell & Toyota- Customers Example ( Business case)
    Employee Resource Group helps a lot on
  58. Financial Performance (Business Case)
    • Buying power(购买力)
    • Financial performance(财务表现)
    • Global market(全球市场)
  59. 3 keys of Financial component
    • Economy and population (经济和人口)
    • Purchasing power (购买力)
    • Stock performance (股票表现)
  60. Reputation and Liability (Operation Case)
    • Lawsuit
    • Public image
    • Morale
    • EEOC
    • reputation
    • gain positive avoid negative
  61. Campbell's and Women
    -win in workplace, marketplace, community

    (developing career, better connecting)
  62. Supplier (Operations Case)
    • Sourcing 采购 
    • Government regulation 政府管制
    • Global 全球性的
  63. Senior Leadership -(Business,Operation, Talent Case)
    • Vision目标
    • Resources资源谋略
    • Accontability有义务
  64. Wally Triplett
    • First Penn State black football player
    • 第一个Penn state橄榄球员 

    • 那时种族关系很严重
    • Miami
    • Texas
  65. Main focus of Sustainability in a company (3个)
    Triple Bottom Line
    • People (social)
    • Profit (economic)
    • Planet (environment)
  66. Kennametal's Triple Line Video
    • People: increase morale, productivity, safety
    • Profit: Tax benefit for being green, decrease costs, increase profit, investor interest
    • Planet: Less waste, maintenance, carbon footprint

What would you like to do?

Home > Flashcards > Print Preview