MGMT 340 FINAL (CH 4-14)

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Author:
acelaker
ID:
274439
Filename:
MGMT 340 FINAL (CH 4-14)
Updated:
2014-05-14 17:08:18
Tags:
MGMT 340 FINAL
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Description:
MGMT 340 FINAL CH 4
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  1. Emotional dissonance
    conflict between felt emotion and displayed emotion
  2. Emotional labor
    work that requires employee to experience emotional dissonance
  3. OCEAN
    • Openness to experience - Creative
    • Conscientiousness - higher GPA
    • Extraversion – happier in jobs & life
    • Agreeableness – good in customer service
    • Neuroticism - is opposite of (Emotional stability
  4. Fundamental attribution error
    • tendency to assume errors in others’ actions (being late, missing deadline, etc) are due
    • to flaws in their character
  5. Self-serving bias
    tendency to attribute errors in our own actions to external factors and take credit for successes that are due to favorable circumstances
  6. Common Shortcuts in Judging Others

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