comunication application study guide- amber.txt

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comunication application study guide- amber.txt
2014-06-04 02:03:27
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  1. What makes up the communication model?
    Speaker/Encoder, Receiver/Decoder, Message, Feedback, Channel, Situation
  2. Perceptions
    everyone's is different; way of understanding
  3. Self Concept is formed in what 3 ways?
    Social experiences, social comparisons, and reflected appraisals
  4. reflected appraisals
    what we think others are thinking of us
  5. emotional intelligence
    your expression of emotions
  6. beliefs
    perceptions between a subject and its characteristics
  7. values
    beliefs that are judgemental in nature
  8. attitudes
    collection of beliefs, facts, and values
  9. standards
    level of quality/attainment; personal limit
  10. principles
    guiding truth; motivating; something to live by
  11. interpersonal skills
    life skills we use to communicate with/ interact with people
  12. communication in which the communicator seeks the use of symbolic agencies to affect a desires volutary change in the attitudes and/or actions of the recievers
  13. social skills
    ability to interact with others
  14. define communication
    imparting/exchanging info with others
  15. 3 steps to Hamburger speech method
    • Tell what you gonna tell
    • tell it
    • Tell what you just talked about
  16. name 8 things for first impression
    good handshake, good eye contact, well dressed/grooming, facial expression, tone of voice/appropriate language, posture, energy level, level of stress
  17. Know the acrynom used for 8 characteristics of emotional Intelligence
    • I-nterpersonal Skills
    • P-ersistence:keep going in the face of adversity
    • O-ptimism:staying positive
    • S-elf Awareness:knowing who you are
    • S-elf Control:controlling your impulses
    • E-mpathy:feeling what others feel
    • S-ocial Skills:ability to interact with others
    • S-elf motivation:telling yourself what to do b4 others do
  18. vertical thinking
    solving problems by being selective,analytical, sequential
  19. lateral thinking
    solving problems indirectly/creatively using reasoning that isn't obvious and step-by-step logic