Technical skills, administrative skills, conceptual skills, people skills
Managers should match tasks with levels of authority. Name the 3 levels.
Recommending, informing and implementing, acting
Six ways to delegat effectively are:
1. Stress the results, not details 2. Turn employee questions around and ask for possible answers 3. Establish measurable objectives 4. Develop reporting systems 5. Set realistic deadlines 6. Recognize accomplishments
4 qualities of successful managers
Clear goals, commitment to excellence, feedback, support
Consistency of these two characteristics is key to success
Self-confidence, positive attitude
No one management style is more apt than another to achieve the agency's mission. Selected style must match individual personalities and situations.
Management styles, theory X/Theory Y
Managers act toward subordinates in relation to the views they have of them. Theory X vies employees as lazy and motivated by pay, theory U vies them as committed and motivated by growth and development
Management styles, 4 system approach
System 1 more traditional, chain of command down, minimal feedback, Minimal economic rewards, coercion.
System 2 same but economic rewards replace coercion.
System 3 uses employee initiative and gives employees moreresponsibility
System 4opposite system 1, management makes final decisions but only after employee feedback
Management styles, mature employeetheory
Organizations provide jobs and people perform them. As individuals mature they become active from passive and interdependent from dependent
Management styles, managerial/leadership grid
Five styles: authority-compliance, country club, impoverished, middle of the road, team
Management by objectives (MBO)
Managers and subordinates setting objectives together and then tracking performance to see that goals are met
Over supervising, excessive control
Managers vs leaders
Managers focus on tasks; leaders on people
Working with and through individuals and groups to accomplish organizational goals
Name characteristics of a leader
MotivatorMotivator, coach, mentor, disciplinarian, encourager, trainer, teacher, team builder
Initially workers need support and direction.reducedirection and support as they become more task-ready.
Employees are the organizations most valuable asset