Sgt exam

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  1. What is informal authority?
    Friendships or alignments with others
  2. What is authority?
    Power to enforce laws, exact obedience and command. Legally influencing behavior.
  3. What is responsibility?
    Answerable, liable or accountable. Managers have authority to give commands and subordinates have responsibility to follow commands.
  4. What is formal authority?
    Rank or credentials
  5. Define delegation
    Transferring authority, necessary and often difficult aspect of management. Trusting others to do the job.
  6. Define recommending
    Assign employee to research available options and present manager with recommendation for best choice
  7. Define informing and implementing
    Assign employee to research and choose best option, inform the manager and be ready to implement it
  8. Define acting
    Give the employee the authority to act, if the manager is confident the employee can handle the task independently
  9. Technical skills
    Procedures necessary to be a successful police officer: interviewing, interrogating, searching, arresting, gathering evidence
  10. Administrative skills
    Organizing, delegating and directing the work of others; writing proposals, formulating work plans, establishing policies, and procedures and developing budgets
  11. Conceptual skills
    Problem solve, plan and see the big picture and how all the pieces in it fit. See the organization as a whole, yet existing within society
  12. People skills
    Communicate clearly, motivate, discipline appropriately, inspire
  13. Basic management skills include:
    Technical skills, administrative skills, conceptual skills, people skills
  14. Managers should match tasks with levels of authority. Name the 3 levels.
    Recommending, informing and implementing, acting
  15. Six ways to delegat effectively are:
    1. Stress the results, not details 2. Turn employee questions around and ask for possible answers 3. Establish measurable objectives 4. Develop reporting systems 5. Set realistic deadlines 6. Recognize accomplishments
  16. 4 qualities of successful managers
    Clear goals, commitment to excellence, feedback, support
  17. Consistency of these two characteristics is key to success
    Self-confidence, positive attitude
  18. Management style
    No one management style is more apt than another to achieve the agency's mission. Selected style must match individual personalities and situations.
  19. Management styles, theory X/Theory Y
    Managers act toward subordinates in relation to the views they have of them. Theory X vies employees as lazy and motivated by pay, theory U vies them as committed and motivated by growth and development
  20. Management styles, 4 system approach
    • System 1 more traditional, chain of command down, minimal feedback, Minimal economic rewards, coercion.
    • System 2 same but economic rewards replace coercion.
    • System 3 uses employee initiative and gives employees moreresponsibility¬†
    • System 4opposite system 1, management makes final decisions but only after employee feedback
  21. Management styles, mature employeetheory
    Organizations provide jobs and people perform them.  As individuals mature they become active from passive and interdependent from dependent
  22. Management styles, managerial/leadership grid
    Five styles: authority-compliance, country club, impoverished, middle of the road, team
  23. Management by objectives (MBO)
    Managers and subordinates setting objectives together  and then tracking performance to see that goals are met
  24. Micromanagement
    Over supervising, excessive control
  25. Managers vs leaders
    Managers focus on tasks; leaders on people
  26. Define leadership
    Working with and through individuals and groups to accomplish organizational goals
  27. Name characteristics of a leader
    MotivatorMotivator, coach, mentor, disciplinarian, encourager, trainer, teacher, team builder
  28. Situational leadership
    Initially workers need support and direction.reducedirection and support as they become more task-ready.
  29. Transformational leadership
    Employees are the organizations most valuable asset
  30. Name three leadership styles
    Autocratic; consultative, democratic orparticipative; lassiez-faire
Card Set:
Sgt exam
2014-06-27 03:16:22

Chapter 1
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