Card Set Information

2014-07-06 20:03:22

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  1. What is management?
    is the process of coordinating people and other resources to achieve the goals of an organization.
  2. What is planning?
    is establishing organizational goals and deciding how to accomplish them.
  3. What is a mission?
    is a statement of the basic purpose that makes an organization different form others.
  4. What is a strategic planning process?
    is the establishment of an organization's major goals and objectives and the allocation of resources to achieve them.
  5. What is a goal?
    is and end result that an organization is expected to achieve over a one-to ten year period.
  6. What is an objective?
    is a specific statement detailing what an organization intends to accomplish over a shorter period of time.
  7. What is SWOT analysis?
    is the identification and evaluation of a firm's strengths, weaknesses, opportunities, and threats.
  8. What is a core competencies?
    approaches and processes that a company performs well that may give it an advantage over its competitors.
  9. What is a plan?
    is an outline of the actions by which an organization intends to accomplish its goals and objectives.
  10. What is a strategic plan?
    is an organization's broadest plan, developed as a guide for major policy setting and decision making.
  11. What is a tactical plan?
    is a smaller scale plan developed to implement a strategy.
  12. What is an operational plan?
    is a type of plan designed to implement tactical plans.
  13. What is contingency plan?
    is a plan that outlines alternative courses of action that may be taken if an organization's other plans are disrupted or become ineffective.
  14. What is organizing?
    is the grouping of resources and activities to accomplish some end result in an efficient and effective manner.
  15. What is leading?
    is the process of influencing people to work toward a common goal.
  16. What is motivating?
    is the process of providing reasons for people to work in the best interests of an organization.
  17. What is directing?
    is the combined processes of leading and motivating.
  18. What is controlling?
    is the process of evaluating and regulating ongoing activities to ensure that goals are achieved.
  19. What is top manager?
    is an upper-level executive who guides and controls the overall fortunes of an organization.
  20. What is middle manager?
    is a manager who implements the strategy and major policies developed by top management.
  21. What is first-line management?
    is a manager who coordinates and supervises the activities of operating employees.
  22. What is financial manager?
    is a manager who is primarily responsible for an organization's financial resources.
  23. What is operations manager?
    is a manager who manages the systems that convert resources into goods and services.
  24. What is marketing manager?
    is a manager who is responsible for facilitating the exchange of products between an organization and its customers or clients.
  25. What is human resources manager?
    is a person charged with managing an organization's human resources programs.
  26. What is administrative manager?
    is a manager who is not associated with any specific functional area but who provides overall administrative guidance and leadership.
  27. What is conceptual skills?
    is the ability to think in abstract terms.
  28. What is analytic skills?
    is the ability to identify problems correctly, generate reasonable alternatives, and select the "best" alternatives to solve problems.
  29. What is interpersonal skills?
    is the ability to deal effectively with other people.
  30. What is technical skills?
    is the specific skills needed to accomplish a specialized activity.
  31. What is communication skills?
    is the ability to speak, listen, and write effectively.
  32. What is leadership?
    is the ability to influence others.
  33. What is autocratic leadership?
    Is tasking oriented leadership style in which workers are told what to do and how to accomplish it; workers have no say in the decision-making process.
  34. What is participative leadership?
    is leadership style in which all members of a team are involved in identifying essential goals and developing strategies to reach those goals.
  35. What is entrepreneurial leadership?
    is personality-based leadership style in which the manager seeks to inspire workers with a division of what can be accomplished to benefit all stakeholders.
  36. What is decision making?
    is the act of choosing one alternative from a set of alternatives.
  37. What is a problem?
    is the discrepancy between an actual condition and a desired condition.
  38. What is total quality management (TQM)?
    is the coordination of efforts directed at improving customer satisfaction, increasing employee participation. strengthening supplier partnerships. and facilitating an organizational atmosphere of continuous quality improvement. 
  39. What is benchmarking?
    is a process used to evaluate the products, processes, or management practices of another organization that is superior in some way in order to improve quality.