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  1. What is the address and phone number of the restaurant?
    • (901) 381-9670
    • 2670 N Germantown Pkwy.                Memphis, TN 38133
  2. What are the restaurant's hours of operation?
    • Sunday through Thursday: 11 am to 10 pm
    • Friday and Saturday: 11 am to 11 pm
  3. What is the address and phone numbers of the Support Center?
    3401 West End Avenue                                      Suite 260                                                       Nashville, TN 37203                                          (615) 269-1900
  4. List the coaching team and support staff.
    • CEO: Lonnie J Stout, II
    • Regional Director: Tim Landrey
    • Head Coach: Flannigan Clifford
    • Executive Chef: Keith Ray
    • Shift Assistant/AKC: Hector Lopez
    • Coach in Charge of Service: Chris Raffles
    • Coach (Pub): Nick Aylward
    • Coach (Hosti): Shannon Watts
  5. What is spec attire?
    • Shirt: Must be a black long-sleeved shirt, heavily starched and pressed.
    • Pants: Must be made of solid black polyblend.
    • Belt: Must be solid black, leather with a silver buckle.
    • Shoes: Must have leather uppers and be polished at all times.
    • Apron: Two black pinstripe aprons are given to each new server, crease down center.
    • Misc.: Bank, Pens, Lighter, Crumber, Black Tie, Wine Tool.
  6. What is a spec bank?
    $20 bank consists of two $5 bills, eight $1 bills, and $2 in change.
  7. Where do champions park their cars?
    Behind the building or the parking lot across the street at Dillards.
  8. Is smoking allowed? If yes, when and where is it allowed?
    Smoking is permitted on the patio or outside only for guests.
  9. Where should non-essential items be kept when working?
    In your car or at home.
  10. What is tip share and why does J. Alexander's support it?
    3% of server total sales go to the hosti, server assistants and service-well pub keep staff. We believe tip sharing helps everyone take part in the guest's total dining experience.
  11. With whom should you discuss your tips?
    No one-- it is your business.
  12. What is the company's sexual harassment and discrimination policy?
    J. Alexander's is committed to providing a work environment that is free of discrimination and unlawful harassment. Actions, words, jokes, or comments based on an individuals's sex, race, ethnicity, age, religion, or any legally protected characteristic will not be tolerated. Sexual harassment is a form of employee misconduct that is demeaning to another person and undermines the integrity of the employment relationship and is strictly prohibited.
  13. Where are Federal, State, and Corporate Policy posters displayed in the restaurant?
    By the office door and bulletin board.
  14. How do you answer the telephone?
    "Good morning/afternoon/evening, Thank you for calling J. Alexander's, this is Sarianna, may I help you?" If you are required to put someone on hold, the guest must only hold for no more than 30 seconds. Always ask for the guest's name.
  15. Do we accept reservations or call-ahead seating? Explain our policies.
    We do accept a limited number of large reservations during the week. On the weekends, we will accommodate larger parties upon arrival, but do not accept reservations. Call-ahead seating is allowed for parties of 4 or less when we are on a wait, excluding Holidays. Always get a manager involved before taking a reservation.
  16. What forms of payment do we accept?
    Cash, Visa, MasterCard, American Express, Discover, Both J. Alexander's Gift cards and E- Gift cards, Diners Club, Carte Blanche. (No personal checks or traveler's checks.)
  17. What is proper dress for champions visiting the restaurant (e.g. to dine) when "off the clock?"
    Upscale casual appropriate (No shorts, t-shirts, flip flops, or baseball caps). Every Champion represents J. Alexander's 100% of the time... on or off the clock. Nice jeans are a minimum requirement.
  18. Who is the "Internal Guest" and what does it mean to you?
    Any Champion who works for J. Alexander's. They should be treated the way they want to be treated; with the same empathy and respect any guest deserves. The internal guest is also a Champion applicant, purveyor, contractor, etc.-- Anyone who walks in the door of the restaurant and is not entering to dine the restaurant.
  19. What does being "on time" for a scheduled shift mean?
    To enter the restaurant in spec attire ready to clock-in 5 minutes before the scheduled shift.
  20. What does it mean to be spec?
    100% the way we do things to our specifications.
  21. Why do we call our employees "Champions?"
    J. Alexander's desires to employ those individuals with an intense desire to be the best. Our employees must posses a Champion attitude to deliver the best food and service in the industry.
  22. What procedure is followed in order to cover a shift?
    The name and initials of the champion giving up the shift and the champion picking up the shift in the Blue Book and it must be signed by a coach. Shift exchanges may or may not be approved until holes are filled at the coaches discretion.
  23. What does AOA mean and when is it used?
    Audible order acknowledgment. This is our consider it done acknowledgment when a team member needs assistance.
  24. On what items may you apply your champion discount and how much is the discount? Can you use both s comp card and your champion discount at the same time?
    • All champions will receive a 40% discount on food items and non-alcoholic beverages. This discount applies to the Champions meal only and includes appetizer, with dinner salad, entrée, and dessert.
    • No, you must use one or the other.
Card Set:
2014-07-14 05:42:57

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