Client care

All of the following are examples of you in my environmental allergies except:
1 mole
2 food
3 fragrant
4 animal saliva

The section in the client consultation form allows the nail technician to document any clients past services and products used:
1 service record
2 medical history
3 personal information
4 professional evaluation

During which phase should a new client for a client consultation form?
1 greeting
2 delivery
3 ask analyze an assess
4 agreement

Questions about the client allergies medications and health conditions are contained in the:
1 service record
2 medical history
3 credit history
4 professional evaluation

What you tell your client about the  feature or benefits of a product is called:
1 feedback
2 a product statement
3 word of mouth
4  an evaluation

Soliciting feedback from your client is done during which phase of service:
1 greeting
2 delivery
3 completion
4 ask analyze and assess

All of the following are ways to greet a client professionally and respectfully except:
1 shake and firmly
2 offer a friendly smile
3 avoid direct eye contact 
4welcome the client warmly

Which of the following statements should be used during a care call with a client
1 what about your products
2 I've been very busy during this promotion
3 how are your new products working for you
4 I went on vacation last week and had a great time

One of the goals of the delivery phrase is to ensure:
1client comfort
2 a friendly greeting
3 good record keeping
4 home care recommendations

Which of the following sections does not belong on a typical client consultation form:
1 service record
2 personal information
3 credit history
4 medical history

When should you follow up with a call or a note:
1 before the client leaves the salon
2 following every client who is new to you
3 after a complaint from the client
4 following the first few visits

Which tone of voice is most appreciated and professional settings:
1 loud and high pitched
2 firm and Low-key
3 monotone
4 soft and has a temp