Client care

Card Set Information

Author:
Trista
ID:
280081
Filename:
Client care
Updated:
2014-07-31 20:36:46
Tags:
cleaning care
Folders:
chapter 7 claim care
Description:
Chapter 7 client care
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user Trista on FreezingBlue Flashcards. What would you like to do?


  1. All of the following are examples of you in my environmental allergies except:
    1 mole
    2 food
    3 fragrant
    4 animal saliva
    fragrance
  2. The section in the client consultation form allows the nail technician to document any clients past services and products used:
    1 service record
    2 medical history
    3 personal information
    4 professional evaluation
    Service records
  3. During which phase should a new client for a client consultation form?
    1 greeting
    2 delivery
    3 ask analyze an assess
    4 agreement
    Greeting
  4. Questions about the client allergies medications and health conditions are contained in the:
    1 service record
    2 medical history
    3 credit history
    4 professional evaluation
    medical history
  5. What you tell your client about the  feature or benefits of a product is called:
    1 feedback
    2 a product statement
    3 word of mouth
    4  an evaluation
    A product statement
  6. Soliciting feedback from your client is done during which phase of service:
    1 greeting
    2 delivery
    3 completion
    4 ask analyze and assess
    Completion
  7. All of the following are ways to greet a client professionally and respectfully except:
    1 shake and firmly
    2 offer a friendly smile
    3 avoid direct eye contact 
    4welcome the client warmly
    Avoid direct eye contact
  8. Which of the following statements should be used during a care call with a client
    1 what about your products
    2 I've been very busy during this promotion
    3 how are your new products working for you
    4 I went on vacation last week and had a great time
    how are your new products working for you
  9. One of the goals of the delivery phrase is to ensure:
    1client comfort
    2 a friendly greeting
    3 good record keeping
    4 home care recommendations
    Client comfort
  10. Which of the following sections does not belong on a typical client consultation form:
    1 service record
    2 personal information
    3 credit history
    4 medical history
    Credit history
  11. When should you follow up with a call or a note:
    1 before the client leaves the salon
    2 following every client who is new to you
    3 after a complaint from the client
    4 following the first few visits
    Filing every client who is new to
  12. Which tone of voice is most appreciated and professional settings:
    1 loud and high pitched
    2 firm and Low-key
    3 monotone
    4 soft and has a temp
    Firm and low-key

What would you like to do?

Home > Flashcards > Print Preview