Chpt 1-4 Review

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which of the following are benefits of working in the health care industry
- excellent job opportunities
- diverse array of places to work
- flexible work schedule
- opportunity for advancement
- opportunity to improve quality of peoples lives
- all of the above
list factors related to soft skills

sincerity, friendliness, respectfulness, compassion
give examples of how the baby boomer population will impact the healthcare industry

all of the above
what is a sentinel event?

none of the above
list trends in supply & demand of RNs
- 55% will retire in 10 years
- By 2020 there will be a shortage of nurses in US
what does it mean to have a systems perspective?
- understand how everyone is connected
- be aware how your role fits in
what are some advantages of electronic medical records?

pt info can be shared quickly
the need to rely on others is called what?

interdependence
what does the term "being present in the moment" mean?

you can filter out distractions & concentrate on what's in front of you at any given time
what are people who are critical thinkers good at?
- reducing stress
- finding effective solutions to almost any problem
give some examples of demonstrating a strong work ethic
- contingency plans
- punctuality
- enthusiasm
Define pessimistic & optimistic
- pessimistic - looking on the dark side
- optimistic - looking on the bright side
what does HIPAA provide national standards?

to protect confidentiality & pt privacy
what helps to insure quality of care?
- adhering to your scope of practice
- updating your knowledge & skills
- maintaining active status for license & certification
what is conducted to measure success in executing job duties?

performance evaluation
the term "quality is in the details" means what?

paying attention to even the smallest things because making a small mistake or overlooking a minor detail can have a big impact on quality
what does a hostile workplace mean?

an uncomfortable or unsafe work environment
define character

a person's moral behavior and qualities
what indicates a lack of character in the workplace?
- theft
- watching tv
- falsifying record
- failing to report unethical behavior
what is behavior based on

character traits
what are some important questions to ask yourself when making difficult ethical decisions?
- who might be affected?
- how would other people view my decision?
- loss of job
- how would it make me feel?
- what would boss think?
cheating & stealing are examples of what kind of behavior?

dishonest
define morals

capability of differentiating between right & wrong
define fraud

intentional deceit through false info or misrepresentation
give examples of complex ethical, moral, & legal dilemmas in healthcare

all of the above
define loyalty

showing faith to people that one is under obligation to defend or support
interdisciplinary teams are composed of people from where?

from different disciplines & depts
define inclusive

a tendency to include everyone
standards of behavior are based on what?

thoughtfulness & considerness of others (manners)
what is true with respect to consensus?
- all members agree to support decision, finding win-win situation where there's winners & loosers.
- Good teamwork
what does electronic communication include?
- email
- voicemail
- telephone
- computer
- all of the above
overcoming disagreements between two or more people is called what?

conflict resolution
what style of communication is appropriate for the work place?

assertive style
what style of communication is most effective in conflict resolution?

assertive style

Author

herangelwings

281249

Card Set

Chpt 1-4 Review

Description

review

Updated

2014-08-25T02:35:43Z

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