Describe basic elements of therapeutic communication techniques
Elements: Purposeful & Goal-Directed, well-defined boundaries, Client-Focused, Non-Judgmental, active listening, Caring, Honest, Empathy, Encourage verbalization of feelings.
Effective communication is key in the interview process, creating a climate of trust and respect is critical to establishing a therapeutic relationship. Develop a personal style of relating to patients.
The Elements: Orientation, Working Phase,Termination
Guidelines for Effective communication: Introduce yourself by name and title, State your role in their care, Assure confidentiality and its parameters, Give reasons you must ask questions, Allow for privacy, Provide enough personal space, Be attentive to tone of voice, Be an observant active listener, Use silence
Avoid Barriers to Effective Communication: Giving advice, false reassurance, judgmental comments, “why?”, changing the subject, failure to clarify and obtain relevant data.
Key Aspects of Motivational Interviewing (using non-congrontational intperpersonal communication techniques to motivation patients to change behavior, uses intervention that enhances the patient’s motivation for change.