CMMC 151- Chapter 5

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Author:
HPizir
ID:
283084
Filename:
CMMC 151- Chapter 5
Updated:
2014-09-14 22:40:02
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CMMC 151 Chapter
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CMMC 151
Description:
CMMC 151- Chapter 5
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  1. The physiological process of decoding sounds
    Hearing
  2. A complex process of receiving constructing meaning from, and responding to verbal and nonverbal messages, which involves selecting, attending, understanding, remembering, and responding
    Listening
  3. To focus on one sound as you sort through various sounds competing for your attention
    Select
  4. To maintain a sustained focus on a particular message
    Attend
  5. To assign meaning to messages
    Understand
  6. To recall information
    Remember
  7. Listening to recorded messages, such as those on an answering machine or voice mail, which do not allow an opportunity for you to get a response to your feedback
    Asynchronous Feedback
  8. To confirm your understanding of a message
    Respond
  9. A person's preferred way of making sense out of messages
    Listening style
  10. Those who prefer to focus on the emotions and feelings communicated by others verbally and nonverbally
    Relational Listeners
  11. Those who withhold judgement, listen to all sides of an issue, and wait until they hear the facts before reaching a conclusion
    Analytical Listeners
  12. Those who prefer to listen for the facts and evidence to support key ideas and an underlying logic; they also listen for errors, inconsistencies, and discrepencies
    Critical Listeners
  13. Questioning the assumptions underlying a message
    Second guessing
  14. Those who look at the overall structure of the message to see what action needs to be taken; they also like efficient, clear, and briefer messages
    task-oriented listeners
  15. a form of communication noise caused by emotional arousal
    Emotional Noise
  16. The fear of misunderstanding or misinterpreting the messages spoken by others or of not being able to adjust psychologically to messages expressed by others
    Receiver apprehension
  17. A listening process in which the listener guesses the speaker's needs and accommodates them so that the speaker does not have to say what he or she wants
    Anticipatory Communication
  18. Anything that interferes with your ability to listen to a message
    Noise
  19. The message about the message
    Meta-message
  20. Stepping away from your own thoughts and attempting to experience the thoughts of another
    Social decentering
  21. Checking the accuracy of your understand by restating your partner's message in your own words
    Paraphrasing
  22. Sensitive and empathetic listening, followed by messages of comfort or confirmation, that lets a person know that he or she is understood and valued
    Social Support

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