Chapter 3: The Interview

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Author:
Shira
ID:
283554
Filename:
Chapter 3: The Interview
Updated:
2014-09-20 23:46:21
Tags:
Nursing
Folders:
Nursing
Description:
Terms/ideas relating to chapter 3
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  1. The interview is mainly based on _?_.
    Subjective data
  2. What are the steps of the process of communication?
    • Sending
    • Receiving 
    • Awareness of internal and external factors
  3. What are internal factors in nursing care?
    • Liking others
    • Empathy
    • Ability to listen
  4. What are external factors in nursing care?
    • Ensure privacy
    • Refuse interruptions
    • Physical environment
    • Dress 
    • Note-taking may be unavoidable
    • Tape and video recording
  5. What are techniques of communication during an interview?
    • Introducing the interview
    • Working phase (data gathering phase)
    • Responses: Assisting the narrative
    • Empathy
    • Clarification
    • Confrontation
    • Interpretation
    • Explanation
    • Summary
  6. What are the ten traps of interviewing?
    • 1. Providing false assurance or reassurance
    • 2. Giving unwanted advice
    • 3. Using authority
    • 4. Using avoidance language
    • 5. Engaging in distancing
    • 6. Using professional jargon
    • 7. Using leading or biased questions
    • 8. Talking too much 
    • 9. Interrupting
    • 10. Using "why" questions
  7. What are some nonverbal skills?
    • Physical appearance
    • Posture
    • Gestures
    • Facial expression
    • Eye contact
    • Voice
    • Touch
  8. What are some tips in cross culture communication?
    • Cultural perspectives on professional interactions
    • Etiquette
    • Space and distance
    • Cultural considerations of gender
    • Cultural considerations of sexual orientation
  9. Five types of nonverbal behaviors convey information about person and they are:
    • Vocal cues
    • Action cues
    • Object cues
    • Personal space
    • Touch

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