A+ Hardware Quizzes CH 6-12

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JXN90
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285783
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A+ Hardware Quizzes CH 6-12
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2014-10-14 07:01:32
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Ch 6-12
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  1. Which of the following is a good practice when working with a customer on site? 

    1) if a customer has a document on the screen, it’s okay to read it
    2) limit use of your cell phone to work-related calls
    3) since you are there to help, it’s okay to use the customer’s phone for important calls
    4) inform the user that if you have to leave while they make a phone call, they will have to pay more
    limit use of your cell phone to work-related calls
  2. When working with co-workers and supervisors, which of the following is a good practice?
    be professional by putting business matters over personal matters
  3. Which of the following is a good practice when working with an overly confident user over the phone?

    a. compliment the user’s knowledge, insight, and experience
    c. point out the customer’s mistakes to shake their confidence
    b. keep the conversation moving to place the user at a disadvantage
    d. use technical jargon that matches or exceeds the customer’s use of jargon
    compliment the user's knowledge, insight, and experience
  4. Which of the following is true about the A+ 2012 certification and exams?

    1) after you pass the 220-801 exam, you’re A+ certified
    2) the A+ certification is not vendor specific
    3) the exam is sponsored by Microsoft
    4) you need to know about PC hardware, but PC software is covered in a different certification
    the A+ certification is not vendor specific
  5. What is it called when one physical machine hosts multiple activities that are normally done on multiple machines?
    virtualization
  6. What is it called when a virtualization server provides a virtual desktop for users on multiple client machines?
    Virtual desktop infrastructure(VDI)
  7. Which of the following is documentation that includes what, when, and from whom evidence was collected, the condition of the evidence, and how it was secured?
    chain of custody
  8. Which job role works in a lab environment and might not interact with users of the PCs being repaired?
    Bench technician
  9. Which of the following is likely to be a requirement for a high-end CAD/CAM workstation?

    a. a single-core processor with a large cache
    c. a PATA hard drive running at least 5400 RPM
    b. a motherboard with quad channels for memory and numerous memory slots
    d. a moderate video card to balance the pricing on the entire system
    a motherboard with quad channels for memory and numerous memory slots
  10. Which of the following should you do after a problem has been completed at an on-site service call?

    a. if you restored data, tell the user all their data is fully restored
    c. tell the customer that if they contracted for preventive maintenance, these problems wouldn’t happen
    b. hand the customer the bill and tell him to have a nice day
    d. if you changed anything since the last boot, reboot one more time
    if you changed anything since the last boot, reboot one more time
  11. Which of the following protects your computer from brownouts or sags?
    UPS (Uninterruptible power supply)
  12. What is the likely problem if you see small white, black, or colored spots on your LCD screen?
    you have dead or stuck pixels
  13. Which of the following is NOT a solution to an overheating problem?
    remove the covers from empty expansion slots
  14. What is a possible consequence of the thermal compound being improperly applied to the CPU?
    the CPU can overheat
  15. If you see an error message that reads "Processor thermal trip error", what is the likely problem?
    the processor has overheated
  16. Which of the following is NOT a possible symptom of a problem with the electrical system?

    1) there are no indicator lights
    2) error codes or beeps come and go during booting
    3) you see events in event viewer
    4) the PC powers down unexpectedly
    you see events in event viewer
  17. What can be the result of a missing standoff?
    a short on the motherboard
  18. Which of the following is NOT an FRU(Field replaceable unit) on a motherboard?
    chipset
  19. Under what circumstances might you need to rebuild a RAID volume?
    after you replace a failed disk
  20. Which of the following is a likely symptom caused when the CMOS battery fails? 

    1) POST code beeps
    2) time and date settings lost
    3) continuous reboots
    4) blue screen of death
    time and date settings lost
  21. Which wireless networking radio frequency yields faster speeds but offers shorter range?
    5 GHz
  22. Which command can be used to display TCP/IP configuration information and refresh the IP address?
    ipconfig
  23. Which type of IP address is configured by a server when a device first initiates a connection to the network?
    dynamic
  24. What is it called when a router is configured to open or close certain ports so they can or cannot be used.
    port filtering
  25. If the computer you are using is a laptop that moves from one network to another, you can click the _____ tab and configure static IP address settings for a second network.
    Alternate Configuration
  26. What type of device can be used to block unwanted traffic initiated from the Internet and can also restrict Internet access from an internal network?
    firewall
  27. Which TCP/IP protocol is used by Windows to share files and printers on a network?
    Server Message Block (SMB)
  28. What is the name of a 32-bit or 128-bit number that is assigned to a network connection?
    IP address
  29. How are IP addresses available to the Internet classified?
    public
  30. Which protocol makes a connection, checks whether the data is received, and resends it if it is not?
    TCP
  31. Which of the following is true about 10-Gigabit Ethernet? 

    a. you can use Cat-5e or Cat-6 cabling
    c. it is sometimes called Fast Ethernet
    b. it is a good choice for backbone networks
    d. coaxial is a good choice for cabling
    it is a good choice for backbone networks
  32. Which of the following cabling systems uses fiber-optic cable? 

    A.10GBaseT
    B.10Base2
    C.10Base5
    D.1000BaseFX
    D.1000BaseFX (remember giga are 1000)
    (this multiple choice question has been scrambled)
  33. What should you choose in the properties of a network connection so that Windows will use the best possible speed and duplex mode?
    Auto Negotiation
  34. Which of the following is true about cable Internet? 

    a. you share the cable infrastructure with your neighbors
    b. you need filters on every phone jack
    c. fiber optic cabling is required
    d. provides up to 2.3 Mbps of bandwidth
    you share the cable infrastructure with your neighbors
  35. Which of the following provides multiple network ports for cables that converge in an electrical closet?

    a. patch panel
    b. RJ-45 jack
    c. terminal adapter
    d. loopback port
    patch panel
  36. Which of the following network types covers a large campus or city?
    MAN
  37. What is the unit of information called when a network adapter adds the source and destination MAC address to the segment of data before it is transmitted on the network?
    frame
  38. Which of the following is a reason that there are twists in the wires used for network cabling?
    the twists reduce crosstalk
  39. What type of device do you need if you want to connect two network segments together such as a wireless network and a wired network?
    bridge
  40. What type of network can you set up to share files if you have two laptops with wireless NICs but there is no Wi-Fi hotspot available?
    ad hoc network
  41. Under what circumstance should you always return a notebook to the manufacturer?
    for serious repairs and it is under warranty
  42. Which of the following is NOT true about working on a notebook computer in general?
    once you've learned to service one, it's the same for all notebooks
  43. Which of the following is NOT among the guidelines for handling and caring for a notebook computer? 

    a. don’t hold a notebook by the lid
    b. make sure the network location is Public before connecting to the Internet
    c. don’t leave a notebook in a cold or hot car
    d. when traveling, pack the notebook tightly in a suitcase, between soft clothing
    when traveling, pack the notebook tightly in a suitcase, between soft clothing
  44. Which type of memory are you likely to find in today's laptops?
    DDR3 SO-DIMMS
  45. Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components?
    they are more compact
  46. Which of the following is true about replacing the processor on a notebook computer?
    notebook processors will typically have a heatsink and fan
  47. What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?
    NumLock is on, make sure it is turned off
  48. Which PCMCIA (Personal Computer Memory Card International Association)  standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?
    CardBus
  49. Which of the following is true about notebooks, netbooks, and all-in-one computers?

    a. all-in-one computers have the computer case and keyboard built together
    b. a tablet PC is just another name for a notebook computer 
    c. notebooks are always less powerful than desktops
    d. netbooks have fewer features than notebooks
    netbooks have fewer features than notebooks
  50. Which of the following is true about notebook computer software? 

    a. the OS is preinstalled at the factory
    b. they use a standard version of the OS
    c. you can buy off-the-shelf diagnostic software
    d. no drivers are required for notebook devices
    the OS is preinstalled at the factory
  51. A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection.
    local
  52. ____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.
    Laser
  53. How do you know if a printer needs routine maintenance?
    the number of pages the printer has printed since the last maintenance
  54. ____ printers tend to smudge on inexpensive paper, and they are slower than laser printers.
    Inkjet
  55. Which of the following should you check to verify the port a printer is using is enabled and working?
    Device Manager
  56. What is the first thing you should do to get toner dust off your clothes?
    use a can of compressed air to blow off the toner
  57. What can you do to improve a printer's performance?
    increase the memory
  58. When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file.
    .xps
  59. How is a network printer identified on the network?
    by its IP address
  60. ____ is a language used to communicate how a page is to print and was developed by Adobe Systems.
    PostScript

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