behavior interview questions
Card Set Information
behavior interview questions
general interview questions all jobs often ask
So, why don't you
tell me about yourself?
I work well in challenging, high stress, & fast pace environments
both individually and as part as a team.
I’m passionate about learning new skills, and I am very effective at
solving complex problems.
Tell me about an objective
in your last job that you failed to meet and why.
As a TSE, I have metrics such as customer satisfaction & case
resolution time that I must meet. We are
expected to close our cases within a set amount of time, which is 15 days on
average. I tend to keep my cases open a
bit longer than the set amount of time (17 days vs 15). I do this to ensure that my customers are
satisfied before I close a case. Because
of this my csat is higher than the company expected csat score (93% vs 91%).
How has work at your last
company changed you as a person?
My current employer taught me how to become Flexible, Confident, as well
as how to think from a business perspective, while obtaining technical skills
which definitely made a difference.
How long would you expect to
work for us if hired?
If I have a learning curve and career growth I will never think of
leaving a company.
What has been your
most significant accomplishment in your career?
Got AS degree in electronics & got certified as Symantec certified
professional in SFHA unix
Think back to your
last review. What did your supervisor say needed improvement?
I am too detailed, sometimes I may spend too much time on one task. Need to spend more time assisting other TSEs
& answering questions.
Why are you seeking a
position with our company?
to gain experience in Saas & Enterprise IT Cloud Solutions
Why do you want to leave
your current job? (Why did you leave your last job?)
Lack of career growth (been there for
over 2 years & still has current position.
Laid off 100s of
skilled employees in an attempt to “save money”.
Where do you see
yourself five (ten or fifteen) years from now?
Becoming an inventor & designing electronics.
What do you like the
most/least about your current (previous) job?
What I like the most: working from home
What I like the
least: lack of recognition. No career growth.
What do you know
about us (review investor relations & press room. Also get up to speed about products)?
Servicenow offers Enterprise IT cloud solutions in areas such as
application development, operations & management, & service automation
that feature high availability & data replication to geographically
separated data centers. Simple & accessible
user interface & experience.
How do you deal with
an irate customer
“I am a firm believer in the customer comes first. I’ve learned to not
take the things that customers say about their experience personally, which
really helps when it comes to diffusing the situation. I always try to really
understand the complaint and do the best I can to solve the issue. If they are
really upset I would then get the manager. Sometimes they just want to talk to
a manager to know that their complaints are being heard.”
Here’s the secret (yes, there’s a secret)
: Your interviewer
isn’t necessarily looking for a right answer. He wants to determine how
quickly you can think on your feet, how you’ll approach a difficult
situation, and, most importantly, whether you can remain positive and
proactive and make progress in the face of a challenge.
So, if one of these
“problem-solving” questions gets thrown your way—relax, be yourself, and tackle
it calmly. Talk the interviewer through your internal thought process, so he
can gain insight into the way you think and analyze information. Below are some
of the toughest types of questions employers are known to ask—and your guide
for how to ace them.
How do you define
achieving your goals