Lesson 5: Communicating with people

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Tanie
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289201
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Lesson 5: Communicating with people
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2015-09-29 23:32:08
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Vocabulary Lesson Communicating people
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Vocabulary: Lesson 5: Communicating with people
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Vocabulary: Lesson 5: Communicating with people
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  1. Nonverbal communication
    Sharing of information and feelings through body language, including gestures, body position and movement, facial expressions and tone of voice
  2. Reporting
    The verbal exchange of information between members of the health care team
  3. Care plan
    A document that details the care of the person requires, and the methods, equipment and frequency for providing that care
  4. Recording (documenting)
    Written exchange of information between members of the health care team
  5. Medical record
    A legal document that details the person's condition, the measures taken by the health care team to diagnose and manage the condition, and the person's response to the care provided
  6. Communication
    The process of giving and receiving information
  7. Verbal communication
    involves the use of spoken language and written language, as well as American Sign Language, the system of hand movements used by many people with hearing impairments
  8. 1. When you are the sender, what should you do after you deliver your message?

    a. Expect the person to do what you told him.

    b. Ask for confirmation that the message was understood.

    c. Communicate the next message.

    d. Look for written communication.
    b. Ask for confirmation that the message was understood.
  9. 2. When entering the room of a person who is blind, you should:

    a. Walk up quietly and touch the person on the back.

    b. Knock on the door, wait for a response an introduce yourself.

    c. Knock on the door and go in.

    d. Talk in a low voice.
    b. Knock on the door, wait for a response an introduce yourself.
  10. 3. Mrs. James is deaf. What can you do to make sure she understands the information you have just given her?

    a. Get help from a traslsator

    b. Write the information down for her.

    c. Speak in the loudest voice possible..

    d. All of the above.
    b. Write the information down for her.
  11. 4. Mrs. Morgan's daughter always watches closely how you provide care to her mother, and seems critical of some of the things you do.  What would be the best way for you to handle this situation?

    a. Ask Mrs. Morgan to tell her daughter that she likes the care you provide.

    b. Tell Mrs. Morgans daughter that her mother likes the care she is receiving.

    c. Tell Mrs. Morgan's daughter that what you are doing is the right and only way to provide care.

    d. Explain to Mrs. Morgan's daughter what you are doing and why you are doing it, and ask her what care measures she found to be effective when she was caring or Mrs. Morgan at home.
    • d. Explain to Mrs. Morgan's daughter what you are doing and why you are
    • doing it, and ask her what care measures she found to be effective when
    • she was caring or Mrs. Morgan at home.
  12. 5. Mrs. Goldstein has recently been diagnosed with diabetes and must eat meals at regular times. Today is a fasting day in her religion.  She knows that she needs to eat because of her disease, and she knows that her religion says that sick people don't have to fast.  yet when you serve her food, she tells you that she feels funny about eating.

    a. Tell her that she shouldn't feel bad.

    b. Avoid talking about religion and serve her food without saying anything.

    c. Tell her that she doesn't really have to eat if she doesn't want to.

    d. Tell her that you can understand that it must feel strange to eat on a fasting day and encourage her to talk about it.
    d. Tell her that you can understand that it must feel strange to eat on a fasting day and encourage her to talk about it.
  13. 6. Which of the following is a subjective observation?

    a. Mrs. Lyons tells you she feels sick to her stomach.

    b. Mr. Upton has a red sore forming on his big toe.

    c. Mr. Halladay's blood pressure measurement is 130/90 mmHg.

    d. Mrs. Harper ate on 50% of her meal.
    a. Mrs. Lyons tells you she feels sick to her stomach.
  14. 7. Which of the following observations should you report to the nurse?

    a. Mrs. Zimmer is having difficulty having a bowel movement.

    b. Mr. Thomas does not seem like himself today.

    c. Mrs. Nolan told you that she does not want to attend the group activity today.

    d. All of the above
    d. All of the above
  15. 8. Which document details the care the person requires, and the methods, equipment and frequency for providing that care?

    a. The eletronic medical record

    b. The nursing notes

    c. The flow sheet

    d. The care plan
    d. The care plan
  16. 9. It is 2:00 in the afternoon.  How would you express this using the 24-hour clock?

    A. 2 p.m.
    B. 1400
    C. 2 a.s.
    D. 0200
    B. 1400
    (this multiple choice question has been scrambled)
  17. 10. Why is it important to record care and observation accurately and correctly?

    a. The medical record is a legal record of the care provided.

    b. Other members of the health care team rely on the medical record to evaluate the person's condition and make decisions about future care.

    c. Federal reimbursement (payment) depends on accurate documentation of the services that were provided.

    d. All of the above
    d. All of the above

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