final test chap 9 sicologia

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  1. 1. Communication
    - the process of giving or exchanging messages.
  2. 2. Interpersonal communication
    - one-on-one, usually face-to-face communication.
  3. 3. Channel
    - the medium in which a message is delivered.
  4. 4. Context
    – the time and place of communication.
  5. 5. Nonverbal communication
    – the process of giving or exchanging messaging without words.
  6. 6. Body language
    – facial expressions, posture and gestures.
  7. 7. Active listening
    - listening with understanding and paying close attention to what is being said.
  8. 8. Attending
    - being focused alert and open to receiving information.
  9. 9. Paraphrasing
    – restating the emotional content of the message.
  10. 10. Reflecting
    – restating the emotional content of the message.
  11. 11. Relationship
    - a meaningful connection with another human being.
  12. 12. Group
    - a set of people (usually 3 or more) who influence each other.
  13. 13. Conformity
    – a change in behavior caused by a desire to follow the norms of a group.
  14. 14. Diversity
    - variety.
  15. 15. Stereotype
    – a set of oversimplified beliefs about the attributes of a group and its members.
  16. 16. Prejudice
    – a negative feeling or attitude toward a group that results from oversimplified.
  17. 17. Discrimination
    – the act of treating a person or group differently based on a characteristic.
  18. 18. Empathy
    - awareness of and sensitivity to the feelings, thoughts, and experiences of others.
  19. 19. Interpersonal relationship
    – a relationship between two people.
  20. 20. Intimacy
    – a sense of closeness, caring, and acceptance that comes from sharing your true inner self.
  21. 21. Self-disclosure-
    - communicating your real thoughts, desires, and feelings.
  22. 22. Conflict
    - disagreement that occurs when individuals or groups clash over needs, values, emotions, or power.
  23. 2. What is cultural awareness? definition
    The ability to recognize the ways in which cultures differ and how these differences affect cross-cultural interactions
  24. 3. Give 3 examples of nonverbal communication and explain what they mean.
    a. Crossed arms-he or she may feel defensive.

    b.Hands on hips-may show aggressiveness.

    c. Person who looks down or away from you – may feel self conscious or guilty.
  25. 5. Why are positive stereotypes harmful?
    Positive stereotypes are harmful because they put pressure on members of groups to fit in that stereotype. If they can’t or don’t want to conform, they often face criticism and develop low self stem. It can also mask negative feelings about a group.
  26. 6. What is self-disclosure, and what is it important?
    Self-disclosure is when you communicate your real thoughts, desires and feelings. Its is important when you show your-self as you truly are, you gain self-respect and the respect of others.
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final test chap 9 sicologia
2014-11-18 01:41:39
final test
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