COM 100 Test 3 - Chapter 11
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. What would you like to do?
How does one interview successfully?
- Research your potential employer
- Ask them questions in the interview too
- Anticipate open-ended questions: "Tell us about yourself. What are your goals?"
- Study hypothetical questions: "How would you handle a situation like..."
- Generate your own questions
- Follow up after the interview
STAR Interview Technique
- Situation: Set the context for your story (who, what, where, when, why).
- Task: Explain the task you had to complete.
- Activity: Describe the actions you took.
- Result: Explain the results of your efforts.
Textbook describes as "going above and beyond" at work.
Google: a psychological technique in which an individual attempts to become more attractive or likeable to their target.
We (as employees) seek to manage _______ of others (especially our bosses); Our goal is _______ between how we want to be perceived, and the way they see us.
Techniques to manage impressions.
- Avoid talking about how much you are doing for the organization
- Instead, let others reach those conclusions on their own
- If you decide to talk about it, try to mention your work casually
Internal vs. External communication
- Internal Communication: Communication that occurs with individuals inside of the organization (i.e. organizational members)
- External Communication: Communication that occurs with individuals outside of the organization (i.e. Other businesses, the public, clients, social media).
- Powerful tools for restoring (even strengthening) relationships
- Forgiveness is 2x more likely with an apology
- 65%-75% of those apologies were associated with improved relational conditions after the apology
- 1) Explain your error
- 2) Say you’re sorry
- 3) Promise of forbearance
- 4) Offer to restore
Top qualities employers seek
- Ability to communicate verbally with people inside and outside the organization.
- Ability to work in a team structure.
- Ability to make decisions and solve-problems.
- Ability to plan, organize, and prioritize work.
- Ability to obtain and process information.
- Ability to sell or influence others.
“Communication skills not only _______ employers’ list of most-desired skills, but also their list of the skills most _______ in new college graduates” (NACE, 2014)
Organizations are the set of _______ that members of groups use to accomplish their _______ and _______ goals.
interactions; individual; common
Two important properties of organizations.
- Production function: communication that coordinates activity toward accomplishing tasks
- Maintenance function: communication that preserves the stability of existing systems
- Innovation function: communication that facilitates system change
Recurring patterns of interaction among the members of an organization.
Historically rooted in hierarchy, with messages traveling in one of three ways: Downward, Upward, and Horizontal communication.
Influencing others to hold a view of us similar to the view we desire them to hold.
_______ _______ refers to a pattern of shared beliefs, values, and behaviors within a given organization.
True or False: When you go above and beyond at work, be sure to tell your boss and coworkers about your actions.
When apologizing, the statement: “I will ensure that the mistake never happens again” is an example of what?
Promise of forbearance
- Emotion labor: Specific feelings or displays of emotions required of workers: bedside manner for Nurses
- Burnout: Stress, exhaustion, cynicism, ineffectiveness
- Work/Life Balance: Balancing home and work responsibilities
When one’s emotions, opinions, or behaviors are affected by others.
6 Weapons of Influence (Cialdini, 1984)
- 1) Reciprocity
- 2) Scarcity
- 3) Authority
- 4) Consistency
- 5) Liking
- 6) Consensus (Social Proof)
We should try to repay
, in kind, what another person has provided us.
- * Overpowering
- * Uninvited debts
- * Unequal exchanges
- * Reject then Retreat (Door in the face)
Opportunities seem more valuable
to us when they are less available
- * Limited numbers
- * Deadlines
A strong pressure
exists to comply
with the requests of an authority figure
- * Milgram Studies
- * Symbols of Authority
- * Titles Clothes
- * Trappings
- a compliance tactic that involves getting a person to agree to a large request by first setting them up by having that person agree to a modest request.
- Safe driving signs in yard preceded by safe driving sticker in window.
- a compliance method where the persuader attempts to convince the respondent to comply by first making a large request that the respondent will most likely turn down, followed by a modest request that they will then likely accept.
- Will you donate $500? No. Will you donate $5? Yes.
The influence principle of reciprocation...
- Is overpowering
- Triggers uninvited debts
- Triggers unequal exchanges
4) Commitment and Consistency
Once we make a choice or take a stand, we will encounter pressures to behave consistently with that commitment
- * Active
- * Public
- * Effortful
- * Internally motivated
: small sign in window, large sign in yard.
People prefer to say yes to individuals they know and like.
- * Physical attractiveness
- * Similarity
- * Compliments
6) Consensus (Social Proof)
We view a behavior as correct in a given situation to the degree that we see others performing it.
- * Uncertainty
- * Similarity
- * Werther Effect
A spike of emulation suicides after a widely publicized suicide.
In the Milgram study, about what percentage of people administered all 450 volts to the “learner”?
65% (26 of 40) though the lecture slide says 67%.
What would you like to do?
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