The set of interactions that members of purposeful groups use to accomplish their individual and common goals.
The goals and effects of communication.
The goals and effects of communication.
The goals and effects of communication.
A function of organizational communication in which activity is coordinated toward accomplishing tasks.
A function of organizational communication in which stability of existing systems is preserved.
The function of organizational communication by means of which systems are changed.
Recurring patterns of interaction among organizational members.
In a traditional conduit model of communication, communication with subordinates.
In a traditional conduit model of communication, communication with superiors.
In a traditional conduit model of communication, communication with peers.
A power structure in which some members exercise authority over others.
Officially designated channels of communication, reflecting explicit or desired patterns of interaction.
Unspoken but understood channels of communication, reflecting patterns that develop spontaneously.
A pattern of shared beliefs, values, and behaviors.
The communicative, behavioral, and cognitive processes that influences individuals to join, identify with, become integrated into, and (occasionally) exit and organization.
The stage of assimilation that occurs when an employee’s values overlap with the organization’s values.
Employees’ feelings of self-efficacy.
Behavior and communication designed to increase liking.
expressing one’s opinions forcefully without offending others.
The ability to communicate through reasoning, bargaining, coalition building, and assertiveness.
A chronic condition that results from the accumulation of daily stress, which manifests itself in a very specific set of characteristics including exhaustion, cynicism and effectiveness.
theory that organizations are a system composed of many subsystems, and embedded in larger systems and that organizations should develop communication strategies that serve both.
General systems theory
The increasing connectedness of the world in economic, political, and cultural realms.
New social contract
Assumes that loyalty that is not expected by workers or organizations, and that job security is unlikely.
Individuals who work in temporary positions, part time, or as sub contractors.
Companies that try to shorten the time it takes to develop new products, and respond to customer demands.
Repeated hostile behaviors that are, or are perceived to be, intended to harm parties who are unable to defend themselves.
Requests for sexual favors as a condition of getting or keeping a job or benefit. One of two types of sexual harassment recognized by federal law.
Quid pro quo
An intimidating hostile or offensive workplace atmosphere created by unwelcome and inappropriate sexually based behavior. One of two types of sexual harassment recognized by federal law.
Hostile work environment
Assessing the available information and options in order to increase one’s understanding of the conflict and the other party for engaging in conflict communication.
Communication is the process that calls organizations into being.
communication that is used to influence the attitudes or behaviors of others; the art of persuasion.
an informed consumer of rhetorical discourse who is prepared to analyze rhetorical texts.
the first group to teach persuasive speaking skills in the Greek city-states
a public speaker
artistic skills of a rhetor that influence effectiveness.
the rhetorical construction of character.
the identity one creates through one’s public communication efforts.
the rhetorical use of emotions to affect audience decision making.
rational appeals; the use of rhetoric to help the audience see the rationale for a particular conclusion.
place in the social hierarchy, which comes from the way society is structured.
those people who can take the appropriate action in response to a message.
any event that generates a significant amount of public discourse.
the type of rhetoric used to argue what a society should do in the future.
the arena in which deliberative decision making occurs through the exchange of ideas and arguments.
rhetoric that addresses events that happened in the past with the goal of setting things right after an injustice has occurred.
a large, organized body of people who are attempting to create social change.
evocative speeches intended to entertain, inspire, celebrate, commemorate or build community.
whichever of three goals to inform persuade or entertain, dominates a speech.
the process of determining of what an audience already knows or wants to know about a topic; who they are what they know or need to know about a speaker, and what their expectations might be for the presentation.
a portion of an audience analysis that considers the ages, races, sexes, sexual orientations, religions and social class of the audience.
what a speaker wants to inform or persuade an audience about, or the type of feelings the speaker wants to evoke.
a statement of the topic of a speech, and the speaker’s position on it.
information that supports the speaker’s ideas.
audiovisual materials that help a speaker to reach intended speech goals.
one that follows a timeline.
one that arranges points by location and can be used to describe something small.
one that has no innate organization, except that imposed by the speaker.
one in which the speaker describes various aspects to a problem, and then proposes solutions.
problem solution pattern
one used to create understanding and agreement, and sometimes to argue for a specific action.
opening material of a speech from which the audience members gain a first impression of the speech’s content and of the speaker.
transitions in a speech that help an audience understand the speaker’s organization, making it easier for them to follow.
closing material of a speech, where the speaker reviews the main points, may challenge the audience to act, and leaves the audience with a positive view of speaker and topic.
the presentation of a speech before an audience.
looking directly into the eyes of another.
the plural form of medium, a channel of communication.
mediated communication intended for large audiences.
large organizations in the business of mass communication that produce, distribute or show various media texts (cultural products) as an industry.
popular books addressed to a large audience and widely distributed.
electronic books read on a computer screen instead of printed page.
seekers of various media messages and resisters of others.
the influence that the media have on peoples’ everyday lives.
a television show, advertisement, movie or other media event.
the idea that people seek media messages and or interpret media texts in ways that confirm their believes and conversely resist or avoid messages that challenge their beliefs.
the idea that people use media messages and find various types of gratifications in some media texts rather than in others.
uses and gratifications
approach to understanding media that focuses on a specific aspect of content of a text or group of texts.
the power of media coverage to influence individuals’ view of the world.
idea that long-term immersion in a media environment leads to “cultivation”, or enculturation, into shared beliefs about the world.
the process by which we consent to social constructions rather than having them imposed on us.
occasions or catastrophes that interpret regular programming.
representations of violent acts in media.
device that identifies television program ratings by content and can block programming designated by the owner.
the ways in which media institutions produce texts in a capitalist system, and the legal and regulatory frameworks that shape their options for doing so.
the practice of organizing to communicate displeasure with certain media images and messages as well as to force change in media texts.
self-imposed rules for Hollywood media content instituted in 1930, with the goal of creating “wholesome” entertainment.
Motion Picture Association of America
a self-regulating system of the television industry that rates programs in terms of appropriateness and for particular age groups.
TV parental guidelines
a collection of mediated communication technologies that are digital and converging and tend to be interactive.
short for weblogs; online diaries or news commentaries.
audio file stored digitally.
information that is transmitted in a numerical format based on the only two values (0 and 1).
the exchange of messages carried through intervening system with digital electronic storage and transmitted between two or more people.
computer-mediated communication (CMC)
the online world often used synonymously with the internet.
a system of networks that connects millions of computers around the world.
a system of interlinked hypertext documents contained on the internet.
world wide web (www)
web-based service where people construct their profiles, identify others with whom they share a connection and interact with others within the system.
social networking sites (SNSs)
text based “virtual reality” games in which participants interact with enrichments objects and other participants.
massively multiplayer online games (MMOGs)
the theoretical perspective that sees mediated communication as less useful than face-to-face Ftf communication.
media deficit approach
a theoretical perspective that sees views mediated communication as complimenting or augmenting face to face communication.
media augmentation approach
removing nonverbal cues.
degree of psychological closeness or immediacy engendered by various media.
suggests that face to face communication is generally high in this kind of social presence and that media vary in the amount of social presence they convey.
social presence theory
theory that describes the potential information-carrying capacity of a communication medium.
media richness theory
pictographs used to convey relational information in computer mediated communication such as the smiley face :-)
communication in which messages are sent and received at the same time.
communication in which messages are sent and received at different times.
theory that proves that the patterns of connections among people affect their social behavior and communication.
social network theory
misrepresenting oneself online.
unwanted commercial messages and advertisements sent through email.
the practice of trying fraudulently to get consumer banking and credit card information.
the deliberate and repeated misused of communication technology by an individual or group to threaten or harm others.
projecting a false identity
digital alter-egos or versions of oneself used by MMOgs.
potential partners and friends typically much larger via CMC than via FtF relationships.
field of availables
equality of access between technology “haves” and “have nots”.
cultural knowledge and cultural competencies that people need to function effectively in society.
access to technological skills and resources.
theory that suggests that in order for people to accept new technology like the computer they have to see it as useful and compatible with their values and lifestyle.