COMPUTERS 5

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Author:
wrexshop
ID:
290638
Filename:
COMPUTERS 5
Updated:
2014-12-04 16:20:48
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COMPUTERS
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COMPUTERS 5
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  1. Lack of ________ being present during an audio conference makes it more difficult to tell if a party is supportive of concepts being presented.
    BODY LANGUAGE
  2. The same communication technologies that enable people to work from home, enable someone to work on a project from another country. This is called ________.
    TELEWORKING
  3. choosing not to participate
    OPT OUT
  4. type of communication where both parties are not present at the same time
    asynchronous
  5. playing video online at a convenient time for the user
    WEB CASTING
  6. distribution of advertising materials; e.g. catalogs and credit card applications
    direct marketing
  7. pushes information to keep employees informed
    RSS
  8. provides a Web site for analysis of your workstation for ergonomic purposes
    OSHA
  9. used by businesses to allow employees to contribute their knowledge
    message board
  10. information downloaded automatically to your computer or smartphone
    RSS
  11. used to connect callers outside the company
    PSTN
  12. phones routed within a company by a central device
    PBX
  13. distributed by a television service provider when the customer wants it
    VOD
  14. Unsolicited and unwanted e-mail is commonly referred to as ________
    JUNK MAIL
  15. ________ is where workers talk to customers synchronously to answer questions or requests for help
    CALL CENTER
  16. An agency in the U.S. Department of Labor, ________, provides a Web site that guides you through an analysis of your computer workstation to help avoid computer-related injury.
    OHSA
  17. Which of the following would NOT be one of the tools mentioned to help manage large amounts of e-mail?
    coding all messages with a blue flag
  18. Which of the following is NOT a way for companies to assess the effectiveness of their social media marketing strategy?

    stickiness, bounce rate, virtual factor, activity ratio
    VIRTUAL FACTOR
  19. is when a company's brand or posting is mentioned by friends of your members.
    VIRAL FACTOR
  20. connects the local area network and the PBX to the telephone network
    VOICE GATEWAY ROUTER
  21. used to route voice to PSTN
    HOP OFF GATEWAY
  22. sends voice over the Internet at a much lower cost
    VOIP
  23. group that manages telecommunications standards
    ITU
  24. often connected to each other using encrypted connections over the Internet
    LAN
  25. Many people contact their television service provider for a ________ to be able to record large videos for later playback
    DVR
  26. A ________ is used to ensure a teleworker has access to needed company data by utilizing encryption techniques to establish a secure connection between the worker's home computer and the company's serve
    VPN
  27. backup for e-mails
    ARCHIEVE
  28. items of information provided by Outlook
    COLUMNS
  29. one cause for the load of unsolicited e-mail
    CHAIN EMAIL
  30. coordination of mail activities with multiple devices
    SYCHRONIZED
  31. acts as a recycle bin for e-mail
    DELETED ITEMS FOLDER
  32. According to a 2007 survey, what percentage of organizations in the US monitored the time spent, content, or keystrokes of workers?
    45%
  33. A central device called a ________ routes calls between phones within an organization that has an internal telephone system.
    PBX
  34. Which of the following would NOT be a part of an e-mail message?

    subject line, sending option, ssalutation, signature block
    sending option
  35. Which of the following would NOT be an advantage of telecommuting?
    Friends and family can cause distractions.

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