Chapter 1 Management foundations and applications

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  1. What is Intellectual Capital?
    Intellectual Capital is the collective brain power or shared knowledge of a workforce.
  2. What is a Knowledge worker?
    A Knowledge worker is someone whose knowledge is important asset to an employer.
  3. What is Globalisation?
    is the Worldwide interdependence of resource flows, product markets and business competition.
  4. What is workforce diversity?
    describes the differences among workers in gender, race, age, ethnic culture, able-bodiedness, religious affiliation and sexual orientation.
  5. Prejudice
    is the display of negative, irrational attitudes towards members of diverse population.
  6. Discrimination
    Occurs when someone is denied a job or a job assignment for reasons not job-relevant.
  7. What is the glass ceiling effect?
    is an invisible barrier limiting the advancement of women and minority groups.
  8. What is an organization?
    An organisation is a collection of people working together with a division of labour to achieve a common purpose.
  9. Open systems
    transform resource inputs from the environment into product or service outputs.
  10. Productivity
    is the quantity and quality of work performance, with resource use considered.
  11. Performance effectiveness
    is an output measure of task or goal accomplishment.
  12. Performance efficiency
    is a measure of resource cost associated with goal accomplishment.
  13. Total quality management (TQM)
    is managing with commitment to continuous improvement, product quality and customer satisfaction.
  14. Manager
    responsible for and support the work of others.
  15. Top manager
    guide the performance of the organisation as a whole, or of one of its major parts.
  16. Middle Managers
    oversee the work of large departments or divisions.
  17. Project managers
    coordinate complex projects with task deadlines and people with many areas of expertise.
  18. Team leaders or supervisors
    report to middle managers and directly supervise non-managerial workers.
  19. Levels of managers
    Top, middle, project, and team leaders or supervisors.
  20. Types of managers
    Line, Staff, Functional, General managers and Administrators
  21. Staff managers
    use special technical expertise to advise and support line workers.
  22. Line managers
    directly contribute to the production of the organization's basic goods or services.
  23. Functional Managers
    are responsible for one area of activity, such as finance, marketing, production, human resources, accounting or sales.
  24. General managers
    are responsible for complex organisational units that include many areas of functional activity.
  25. Administrators
    are managers who work in public or not-for-profit organizations.
  26. Accountability
    is the requirement to show performance results to a supervisor.
  27. Quality of work life (QWL)
    is the overall quality of human experiences in the workplace.
  28. Management
    is the process of planning, organizing, leading and controlling the use of resources to accomplish performance goals.
  29. Lifelong learning
    is continuous learning from daily experiences and opportunities.
  30. Skill
    is the ability to translate knowledge into action that results in desired performance.
  31. Managerial Competency
    is a skill-based capability for high performance in a management job.
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Chapter 1 Management foundations and applications
2014-12-30 06:27:20

Management foundations and applications
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