the leadership component of ______ includes specifying how to achieve established goals.
____ includes gathering feedback needed to ensure that expectations are being met
what are the three activities vital to the role of managerial accounting?
Planning, controlling and decision making
management's detailed plans for the future are often expressed formally in ____
establishing a strategic plan and selecting a course of action
utilizing information to ensure that company plans are being followed
A value chain adds value by focusing on the major functions of the business such as
research and development
the lean production management approach
is sometimes called just-in-time production
tends to result in fewer defects
organizes resources around the flow of business process
companies have a social responsibility to serve
the categories of customer value propositions include
the _____ ______ model organizes resources, such as people and machines, around the flow of business process and pulls units through these processes in response to customer orders
what is a likely result of abandoning ethical standards?
a less efficient economy
an area in which a management accountant has ethical responsibility is ____
maintaining a high level of professional competence
consists of major business functions that add value to a company's products and services
customers, employees, suppliers, communities, and environmental and human rights advocates are all stakeholders which a company might have a corporate ___ ____ to serve
____ ____ propositions are the essence of strategy
Lean production model is
A five-step approach that organizes resources, such as people and machines, around the flow of business process and pulls units through these processes in response to customer orders.
companies should provide ____ with reasonable times to prepare orders and hassle free acceptance of timely and complete deliveries
What managerial accounting functions are relevant to business majors, such as marketing and human resource management?
a ___ ____ consists of major business functions that add value to a company's products and services
a performance report
is one example of feedback
suggests areas of the organization that may need improvement
a customer chooses one company over another because of
customer value propositions
management accounts are responsible for
maintaining a high level of professional competence
treating sensitive matters with confidentiality
maintaining personal integrity
disclosing information in a credible fashion
a benefit of the lean thinking model is
what ethical code did the institute of management accountants adopt?
statement of ethical professional practice
a ____ is a game plan that enables a company to attract customers by distinguishing itself from competitors
a ____ report compares actual results to budgeted amounts
the most important things companies should provide to customers in terms of social responsibility is:
full disclosure of product-related risks
Companies should provide ___ and human rights advocates with greenhouse gas emissions data, child labor transparency, and recycling and resource conservation data
companies have a corporate social responsibility to provide____ with competent management and easy access to complete and accurate financial information
giving employees a bonus for meeting a specific goal is an example of a(n) ____ incentive
if investors were reluctant to invest in companies with untrustworthy financial statements, what would happen to the prices of goods and services?
They would go up
a part of an organization that managers want to gather cost, revenue or profit data about is known as a
what is the process used by a company to proactively identify and manage risks?
enterprise risk management
to become a(n) ____, a test is required that focuses on financial planning, and decision-making skils
when a company says to its targeted customers, " you should choose us because we understand and respond to your individual needs better than our competitors," the company is following the customer value proposition called ____ ____ strategy
distorted thought processes, that can adversely affect planning, controlling, and decision making are referred to as ____ ____
companies should provide ____ with nondiscriminatory treatment, the right to organize and file grievances, and fair compensation
____ incentives can produce dysfunctional behavior in employees
____ motivation comes from within
The basic questions asked during the decision making process are:
who should we be serving?
what should we be selling?
how should we execute?
to meet the goal of corporate social responsibility, companies should provide communities with:
resources that support charities, schools, and civic activities
which strategy is a company employing when it says to customers, " you should choose us because we offer higher quality than our competitors"?
a series of steps followed to carry out a business task that can span departmental boundaries
what are some positions within a company that do not require the employee to use management accounting?
what is personal management accounting?
using numbers to help live life better
a plan with numbers is called a____
comparing actual to budgets and seeing whether you're positive or negative is called_____
when we ask ourselves if our plans are working like we thought it would, we are____
an example of a company that uses customer intimacy strategy is :
an example of a company that uses operational excellence strategy is___
an example of companies that use product leadership strategy are ___
apple and tesla
what is leadership?
working within a shared mission, shared purpose and working as a team exhibiting the six skills of an effective leader.
what are the six skills of an effective leader?
high integrity-shared norms
strong communication skills
capable of motivating and mentoring other people
effectively manage team-based decision process
benefiting from doing the wrong thing like breaking the law are ___ violations